03-19-2016 06:48 PM
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  1. Hoku001's Avatar
    Has anyone else had this problem yet? I bought a DVP8 from my Microsoft store around Thanksgiving. Before Christmas, I was unable to charge my tablet because the USB plug wouldn't plug in correctly. I should say, it can't plug in. There is a disucssion on the Dell support forums about this. It seems to stem from Dell designing the DVP with a MicroA socket but supplying a MicroB plug.

    See: Dell Venue 8 Pro not CHARGING!!!! - Windows Mobile Products - Mobile Devices - Dell Community

    In any case, my DVP was totally toast because I couldn't plug it in. Luckily, the MS store replaced it for me with no hassles. Sadly, not a week later, my new DVP will cannot also be charged because it I can't plug in the USB cord into the tablet.

    This is a serious design issue. Maybe because I got my two DVPs from the same MS store, that they had a bad lot of these things. I'm on a trip so I've been unable to take the tablet back again. This time I want to just get a refund or something else instead of this. For some reason, I'm not hopful they'll let me get something else.

    I'm really curious that there aren't more people here (in this forum) expressing an issue with this. I would have thought there would have been others. If not, so be warned, if you plug it your USB charger the wrong way, you can break your tablet for good. I know people here my want to say this is "user error". IDK. I have dozens of micro USB devices, and like most of us here, I plug in my gadgets nearly EVERYDAY for years. I've never "broken" any port on any other device...in years. Yet I must have "broken" the USB ports on TWO DVPs in less than a month.
    Nakia Johnson1 likes this.
    01-08-2014 09:51 AM
  2. etad putta's Avatar
    You are correct it is a problem. It is one of things that dell screwed up on that would have made this a much better tablet...http://forums.windowscentral.com/del...ousb-port.html
    01-08-2014 12:36 PM
  3. icthusman1's Avatar
    I just bought the tablet yesterday from the Microsoft Store. So far, I have only been able to get it to charge by using the supplied wall charger. I have tried multiple 2 amp chargers and only the official charger works. Is this normal?
    01-28-2014 11:50 AM
  4. xandros9's Avatar
    I just bought the tablet yesterday from the Microsoft Store. So far, I have only been able to get it to charge by using the supplied wall charger. I have tried multiple 2 amp chargers and only the official charger works. Is this normal?
    Doubt it, I think I've used a couple 1 amp'ers before (not sure) Not optimal though.
    01-28-2014 05:03 PM
  5. BaritoneGuy's Avatar
    I just bought the tablet yesterday from the Microsoft Store. So far, I have only been able to get it to charge by using the supplied wall charger. I have tried multiple 2 amp chargers and only the official charger works. Is this normal?
    There definitely are some chargers that work and some that don't. I have an iPad charger that doesn't work, but my Nexus 7 does. I believe it has something to do with the fact that the data pins need to be shorted out. Apparently some of the chargers don't do that.
    01-28-2014 06:08 PM
  6. Bo's Avatar
    I can use the USB port on the surface pro charger as well as my HP touchpad charger and my portable battery pack to charge mine without any issues. I haven't even used the supplied Dell charger or cable that came with it since I've had the tablet when it was first released.
    01-28-2014 08:50 PM
  7. luv2skipow's Avatar
    Thanks for posting the info.
    I haven't had any issues but I have been very careful when plugging it in.
    I have use the supplied charger but also my cable that came with my Lumia 1020.
    01-29-2014 08:24 AM
  8. Kavu2's Avatar
    As per another poster elsewhere, I marked the cable end to help make the hookup seamless. I also have been using the cable (b/c of a bit longer length) from my HTC8x in conjunction w/ the DV8P power brick successfully to charge my DV8P. I've also successfully charged thru a car 12v aux plugin (tho I've learned that these adapters
    vary wildly in this ability so ymmv in this regard).
    01-29-2014 10:08 AM
  9. booyasaka's Avatar
    I had this problem too when I got. It was such a hassle because I bought mine from Walmart(yeah,stupid). Luckily I was able to exchange it even though it was past the 14-day warranty. I'm now more careful with the new one now and I make sure I use the official charger only.
    01-29-2014 08:46 PM
  10. Hoku001's Avatar
    Update on my DVP. To recap, in the course of about a month I was unable to charge two different DVPs. I've seen other people talking about the tablet not charging well unless using the supplied charger; rather I'm specifcally saying that I was unable to physically connect ANY microUSB cord to the tablet because the pins were damaged. No amount of forcing could get any cord to plug in to the port. I had that 2nd DVP for less than a week! When you consider that you plug the thing in, what, once a day? That means that in about 6 charge cycles, or 6 times plugging it in to a cable, it broke. I don't care how reckless one might be with plugging it in, nothing should fail that fast!

    I took the my 2nd dead DVP back to the MS store and they asked if I wanted another one. I said no thanks and they gave me a full refund, no hassles. Thank you Microsoft Store. If I got another one, my greatest fear with this thing is that it might die 6 months from now, when the MS store would be very unlikely to help me out.

    Since it seems like there are not a huge number of people who are having this type of total port failure, I'm thinking maybe since I got both of my DVPs from the same MS Store, that maybe they had a bad lot of these devices and that I was simply unlucky. Maybe. Still, as much as I had liked the device, I will look for something else instead. I know Toshiba and Lenovo put out 8" tabs....but how's the upcoming ASUS VivoTab Note 8? Thoughts?
    01-31-2014 04:56 AM
  11. mjrtoo's Avatar
    No amount of forcing...I think I know your problem.
    01-31-2014 05:03 AM
  12. jerkules's Avatar
    Ok, my charging port appears to be intact but now I can't seem to get my tablet to charge. I plug it in and there is nothing. I hadn't used the tablet for abouy 2 days but I thought I turned it off to conserve battery. It won't power on at all no matter how long I hold the power button. Could someone offer any advice?

    Oh yeah, there is no charge light either.

    Edit: after some searching I was able to hold both the power and Windows buttons at the same time and it came on. Odd thing is that it was still on the 29th! Even after a reboot.

    Sent from my SCH-I545 using Tapatalk
    Last edited by jerkules; 01-31-2014 at 07:48 PM.
    01-31-2014 06:59 PM
  13. mjrtoo's Avatar
    I've had this happen once as well, not sure what prompted it, the battery was full.
    01-31-2014 09:40 PM
  14. jerkules's Avatar
    Ok, the saga continues. This morning had found me unable to turn in the tablet at all. I tried my solution from last night and now nothing. No charge light either. Any suggestions at this point?

    Sent from my SCH-I545 using Tapatalk
    02-01-2014 01:35 PM
  15. maclancer's Avatar
    Ok, the saga continues. This morning had found me unable to turn in the tablet at all. I tried my solution from last night and now nothing. No charge light either. Any suggestions at this point?

    Sent from my SCH-I545 using Tapatalk
    Return it and exchange it or tell them to give your money back. The DVP is a great tablet but worst charger ever.
    02-01-2014 02:00 PM
  16. nasellok's Avatar
    So pissed, this issue just started for me tonight, got 13% battery! debating on wiping user info before I try to return. Only issue I have is that I bought it at Walmart back a few months ago. I wonder if they will take it back. If not I guess I'm going to have to deal with dell warranty.
    02-02-2014 12:50 AM
  17. Hoku001's Avatar
    @nasellok The worst part is you can't wipe your user info, using the method offered by the OS, unless you plug in your tablet! Yes, I tried to wipe my info too before returning mine but was unable to because I couldn't plug it in. The best I could do was remove my MS account login and revert it to the pre Win8 type local user account. I then manually deleted apps that contained personal info. Not ideal. The last thing I did was run the battery down to nearly empty before taking it back. I figured I had to be able to turn it on to prove that it worked before I returned it...but I wouldn't leave anyone much time to mess with it before it would just die for good (since it was not possible to plug in).
    02-02-2014 09:31 AM
  18. jpling's Avatar
    Bought from WalMart. Charging stopped. Returned through dell customer service. New unit has worked perfectly for weeks now. It seems the USB port is VERY fragile
    02-02-2014 09:12 PM
  19. nasellok's Avatar
    Bought from WalMart. Charging stopped. Returned through dell customer service. New unit has worked perfectly for weeks now. It seems the USB port is VERY fragile
    How long did it take them to send replacement? Was it a new unit, or fixed same unit?
    02-02-2014 09:41 PM
  20. jpling's Avatar
    How long did it take them to send replacement? Was it a new unit, or fixed same unit?
    new unit. They shipped new unit immediately 2 days from time they emailed me my instructions and service call. iit was to come with a waybill for return shipping for broken unit which it did not. I spent two days getting help I could understand to finally get a link to print out return label. I haven't had a problem with the new unit
    02-03-2014 06:44 PM
  21. jerkules's Avatar
    Return it and exchange it or tell them to give your money back. The DVP is a great tablet but worst charger ever.
    I ended up returning it to the store. I exchanged it for another. Hopefully there won't be any problems with this one. If there is, I may have to find an alternative.
    02-03-2014 09:05 PM
  22. maclancer's Avatar
    I ended up returning it to the store. I exchanged it for another. Hopefully there won't be any problems with this one. If there is, I may have to find an alternative.
    You should have exchange it for a Lenovo Miix 2 tablet.
    02-06-2014 02:30 AM
  23. Ted#WP's Avatar
    Return it and exchange it or tell them to give your money back. The DVP is a great tablet but worst charger ever.
    I disagree. Compared to the chargers I have in the house for Samsung tablets, galaxy phones, nexus 7 and a few others, the DV8P charger is the best one. It delivers the most amperage and it comes with the heaviest gauge cable. It's powerful it's hardly stressed and it's cool to touch. And I can use it on all other devices interchangeably with no issue. It's the go to charger in our house.

    Posted via the WPC App for Android!
    02-06-2014 09:41 AM
  24. foxbat121's Avatar
    No one is blaming the charger itself but the charge port on the tablet itself. It is just too easy to break. When I picked up mine at Microcenter, their store demo unit can no longer charge because the charge port is broken.
    02-06-2014 09:55 AM
  25. nasellok's Avatar
    Well, Dell sent my tablet back to me - fixed (they replaced the motherboard), not a new one, and it worked fine for 2 weeks, last night I go to plug the charger in (was a dark room), I must have had the charger upside down, and low and behold - broken - I didn't even push it in hard, literally felt the slightest bit of resistance, turned it around, and plugged it in, and no charge light. UGH - I so just want my money back for this thing now - beyond frustrated - problem is that I bought it at Walmart back in November, and way past the return date). Now I have to wait for them to send me a box, I have to mail it back to them, then wait a week for them to repair the stupid thing again, only for it to probably break again. I'm on the phone with customer support now, going to see if they will just give me a new one, or money back - both of which I highly doubt. At least the customer support dudes over in india are nice on the phone.
    02-28-2014 09:51 AM
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