07-13-2014 11:22 AM
38 12
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  1. Armada's Avatar
    So, I just got this a week ago and I'm already fighting it. The WiFi adapter has been totally crapping out after extended periods of sleep. Troubleshooter gives me Error Code 52. I've uninstalled the Windows Updates that supposedly cause the problem. Still crapping out. Updated the WiFi driver. Still dying. Uninstalled the driver and did a clean install. Nope, not fixed. I've done just about everything I can. Can anyone give me a working system configuration to fix this? I'm tearing my hair out over this.
    02-14-2014 11:00 PM
  2. 11B1P's Avatar
    Can anyone give me a working system configuration to fix this?
    It's called a Microsoft Surface Pro.

    LOL, sorry, I know that doesn't help. But seriously, it seemed to me that the Surface is better developed. My gen 1 Pro runs rings around the DV8P.
    02-15-2014 01:19 AM
  3. foxbat121's Avatar
    It's called a Microsoft Surface Pro.

    LOL, sorry, I know that doesn't help. But seriously, it seemed to me that the Surface is better developed. My gen 1 Pro runs rings around the DV8P.
    My laptop and desktop run rings around your Surface Pro as well. What's the point?

    I have the Gen 1 Surface RT and its wifi is very problematic from day one I got it (a free gift from Microsoft). And still finicky from time to time.


    I read that some still have problem with wifi on DV8P but for me, it has been rock solid since I bought it last month. My router, ASUS N56U running after market firmware, had problem in the past that will cause all Wi-Fi devices to not connect over night because of a faulty firmware.
    02-15-2014 09:12 AM
  4. Armada's Avatar
    This isn't a router problem. The actual adapter driver fails coming out of deep sleep. I'm not sure if it's a conflict or Dell just has a faulty diver in general.
    02-15-2014 12:16 PM
  5. foxbat121's Avatar
    Then, you might have a hardware problem.
    02-15-2014 12:34 PM
  6. Armada's Avatar
    Then, you might have a hardware problem.
    Doubtful, because it works after a full restart. Bringing it out of deep sleep or the new "quick start" leads to the driver crashing. It is regular and is reproducible under the same conditions each time. It seems to be a conflict with Windows power management disabling the hardware to save power, but the driver is not programmed to enable it when waking up. There isn't any power management options at all, in fact, in comparison to other tablets and even traditional laptops. Otherwise is just tell it not to disable the WiFi in deep sleep.
    02-15-2014 02:36 PM
  7. shaskell724's Avatar
    The wifi issue happened to me to when I got my DVPro a few months back. I returned it because the wifi issue was really frustrating and I couldn't get it to work properly. Sorry that you are having this problem.
    02-15-2014 02:47 PM
  8. foxbat121's Avatar
    I have zero problem with WiFi right now. So that's why I said you have a hardware problem. My tablet never shuts down. It sleeps most of the day.

    Sent from my Nexus 5 using Tapatalk
    02-15-2014 04:51 PM
  9. Armada's Avatar
    I have zero problem with WiFi right now. So that's why I said you have a hardware problem. My tablet never shuts down. It sleeps most of the day.

    Sent from my Nexus 5 using Tapatalk
    It would help if you could provide your current configuration to help me troubleshoot. What's your WiFi driver version? Do you have all Windows updates installed? Have you updated anything else?
    02-15-2014 05:06 PM
  10. foxbat121's Avatar
    I have applied everything on Dell's web site except Dell Data Protect. All Windows updates applied. Nothing skipped.
    02-15-2014 08:04 PM
  11. quadtronix's Avatar
    I had a problem with wifi too. I don't know if this is related but when I turn on Airplane mode and then try turning it off it won't connect to wifi unless I reboot... My fix was to just leave wifi on all the time. The battery life doesn't seem to be affected too much by this (even when I'm not in a hotspot) unlike other devices. With wifi on all the time I have had zero issues including when I reboot for whatever reason or shut down completely and then boot up again. It always just connects immediately. I don't know if that helps in your situation but I hope you can fix the issues you are having though... And good luck.


    Sent from my iPad using Tapatalk HD
    02-15-2014 08:29 PM
  12. 11B1P's Avatar
    My laptop and desktop run rings around your Surface Pro as well. What's the point?
    I was just trying to joke a little as I had the Dell and had WiFi issues as well, compared to my Surface Pro which doesn't. And the point being, WiFi issues were only but one area I had trouble, meaning you may see issues in other areas as well. And as I stated, it seems as though the Surface is better polished then the Dell.
    02-15-2014 09:02 PM
  13. foxbat121's Avatar
    No doubt Surface is a better build (and $$). But it is simply too bulky and too short of battery life to be a useful tablet. As I mentioned, Surface RT has its own share of wifi problem. And 1st Gen Surface Pro also has a wifi chip that is not compatible with Miracast.
    02-15-2014 09:16 PM
  14. ToddKlindt's Avatar
    I'm having the same problem with my DV8 Pro. I've uninstalled the Windows patches in here and updated the wifi drivers a couple of times. It's still broken. I'm not opposed to do a factory refresh on it to fix it. Has anyone that's had this problem had it be fixed by a factory refresh?
    02-15-2014 09:49 PM
  15. Armada's Avatar
    I have applied everything on Dell's web site except Dell Data Protect. All Windows updates applied. Nothing skipped.
    Do you leave Bluetooth on? This may actually keep everything "alive." I just need more data.
    02-16-2014 12:44 PM
  16. foxbat121's Avatar
    Nope. I normally keep BT off as I don't use it. But I have left it on as well on occasion and nothing bad happens. Unless you have no email account set up, the tablet will connect to wifi in so called 'Connected Standby' mode of Windows 8.
    Devmer11 likes this.
    02-16-2014 02:07 PM
  17. EVO-lutionary's Avatar
    So, I just got this a week ago and I'm already fighting it. The WiFi adapter has been totally crapping out after extended periods of sleep. Troubleshooter gives me Error Code 52. I've uninstalled the Windows Updates that supposedly cause the problem. Still crapping out. Updated the WiFi driver. Still dying. Uninstalled the driver and did a clean install. Nope, not fixed. I've done just about everything I can. Can anyone give me a working system configuration to fix this? I'm tearing my hair out over this.
    Problem is with a couple of Windows updates. Make sure you uninstalled the correct ones. This video fixed mine perfectly.
    02-17-2014 01:07 PM
  18. Armada's Avatar
    Problem is with a couple of Windows updates. Make sure you uninstalled the correct ones. This video fixed mine perfectly.
    "I've uninstalled the Windows Updates that supposedly cause the problem."
    You should've read more carefully. Anyway more info: the driver fails to power on the hardware coming back from deep sleep (if theres no connections near by) according the system event log. I'm going to try contacting Dell about this. I'm convinced it is a bad driver and not hardware
    02-17-2014 02:53 PM
  19. EVO-lutionary's Avatar
    "I've uninstalled the Windows Updates that supposedly cause the problem."
    You should've read more carefully. Anyway more info: the driver fails to power on the hardware coming back from deep sleep (if theres no connections near by) according the system event log. I'm going to try contacting Dell about this. I'm convinced it is a bad driver and not hardware
    "Make sure you uninstalled the correct ones." Seems you should take your own advice instead of attacking people who are only trying to help you, jerk.
    02-17-2014 11:25 PM
  20. Armada's Avatar
    "Make sure you uninstalled the correct ones." Seems you should take your own advice instead of attacking people who are only trying to help you, jerk.
    I did uninstall the correct ones, else I wouldn't have mentioned that I did and inquired about now to do so. The reason I did mention was to reduce redundancy and focus on a solution elsewhere. I'm not being a jerk, I'm just saying it doesn't contribute, no matter how good your intent was. I appreciate the effort but it isn't the solution, and it didn't further things towards finding that solution.
    02-18-2014 12:04 AM
  21. o0Nighthawk0o's Avatar
    Just an FYI.

    I was having absolutely no problems with my WiFi but decided to update the drivers. (I know, if it's not broke, don't fix it)

    As soon as I did this my signal strength went to about half and would continually connect and disconnect. I rolled the driver back and now I'm back at full signal and steady connection. I know this isn't your exact problem but just shows that just because a driver is updated doesn't mean it will work. Maybe going back to the original driver will help your issue.

    My driver date is 8/30/2013. Version 3.7.2.34423
    Laura Knotek likes this.
    02-20-2014 02:54 PM
  22. Asrialys's Avatar
    Maybe once or twice so far, my Wi-Fi just stopped working without any apparent interference. However, other times it has happened, I had Bluetooth on. Wi-Fi went out when I was transferring files to my Windows Phone and when I was testing that Office Remote app.
    02-22-2014 02:24 AM
  23. R1_Rydah's Avatar
    I've had the V8Pro about 2 months, and no WiFi problems here. After reading about updates causing random issues, I decided to run the V8Pro without any Microsoft or Dell updates other than defender, and its been working great for me...
    02-22-2014 11:03 PM
  24. joansin's Avatar
    I'm having a hell of a time with the WiFi on this thing. It just quits working altogether and when I try to turn off the WiFi and turn it back on the switch won't turn it off. I then attempt to turn on airplane mode to toggle the connection and the WiFi switch moves to off and cannot be turned on. Other times the connection says it's limited. Either issue requires a full restart of the device in order to correct. We ordered these tablets for use on the factory floor but if this issue persists I can't see them being reliable enough. I really hope this works out because this tablet is amazing besides the WiFi issues....
    02-23-2014 09:28 AM
  25. BaritoneGuy's Avatar
    I have no issues with WiFi on mine at all. I have all the MS updates and all the Dell updates except for the Dell Security stuff. I think I was lucky and got the update that MS subsequently pulled which cause the issue with the other 2 MS updates.
    02-24-2014 02:48 PM
38 12

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