1. Robjohn37's Avatar
    Hello. I am new to the forum and signed up just to make this topic since it seems to be only my problem.

    I started having this problem after 15 days of owning the tablet. Not sure if it's the screen or because it's truly frozen whenever it happens.
    It's not a "glowing" black screen. Just a screen that doesn't look like it's on.
    12-10-2014 01:14 PM
  2. RumoredNow's Avatar
    You may have a defective unit... Start a dialog with Dell Support: Support | Dell US
    12-10-2014 01:33 PM
  3. srinath prathi's Avatar
    This issue happens when it is unable to connect with wifi . Do you have any wifi issues with your dvp?
    12-11-2014 04:46 AM
  4. Robjohn37's Avatar
    Sometimes I have the WiFi turned off when it happens. Other times it might just be on Airplane mode. Something like this shouldn't be affected by whether or not it can connect to the internet, really.

    I'll see what happens when I only use Airplane mode.
    12-11-2014 10:34 AM
  5. Robjohn37's Avatar
    Happened again! I had it on airplane mode. Waited in line for something so I had the screen off for about 7 minutes. Tried to turn it on and the same thing happened.
    12-16-2014 05:43 PM
  6. JANGEL13's Avatar
    The Nokia 2520 had this problem as well
    12-16-2014 06:01 PM
  7. srinath prathi's Avatar
    I am having this problem whenever I have limited WiFi . My Tabb doesn't have proper WiFi card that's why it is unable to connect to few of the (a/b/g/n) bands. Whenever it is connected to WiFi (a band using which it can connect properly) the screen freeze issue never happens. I contacted dell support they gonna replace my WiFi card.
    12-24-2014 11:36 PM

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