Reach out to Dell Cares on Twitter... They are @dellcare if I remember right. The worst they will do is tell you they can't help, but it was literally a week between mine going out the door and getting it back. The pins on the inside of the usb port were bent, so it wouldn't charge and I couldn't hook anything to it to move files off. Fortunately, I was able to wiggle a charging cable in enough to get the power on and get my files copied off the my SD card before sending it in, but it's a full MB replacement - not just a port - so flashing it isn't all that important.