Redfly Support

[lorelai1]

Who is handling the tech support team, is it actually celio corp them selves.. cause i have called in with an issue and it seems like they have no idea what they are talking about and the put me on hold for a long time. and could not find the real answer. have to be sent to a level 3 support.

 

[MPrimo]

lorelai1,

PM me with any issue you have and I will get back to you asap.

Thanks,
Matt
Celio Corp|REDFLY

 

[hollywould]

Who is handling the tech support team, is it actually celio corp them selves.. cause i have called in with an issue and it seems like they have no idea what they are talking about and the put me on hold for a long time. and could not find the real answer. have to be sent to a level 3 support.

I've been having the same problem with customer support. I've been waiting for almost 2 months now, and have gotten no answers from anybody. They keep saying some one will email me eventually, but I've yet to be contacted at all. It is really frustrating.

 

[MPrimo]

If you would like to PM me Hollywould I can answer any questions you may have

Matt
Celio Corp.|REDFLY

 

[graham.hughes]

Even better... post the questions on the forum, then other people can benefit from the answer.

Graham.

 

[lorelai1]

Actually i worked for the company who was supposed to take over for celio corp and since i was forced from my position they have unable to move forward. Lol i guess i was irereplaceable so i can also help you... I just wanted to find out what the deal was between the two companies. I am a dara certified technician with all carriers and all vendors of each phone i have been all over the world and helped designed platforms and os for each vendeor. So send me a not if you need help and also the celio corp rep can help you as well...

 

[MPrimo]

FYI All,

lorelai1 does not, and has never worked here at Celio Corp.

Matt
Celio Corp|REDFLY

 

[graham.hughes]

I am a dara certified technician

Is "dara" the Defence Aviation Repair Agency, Development Assistance Research Associates, or Irish comedian Dara O'Briain?

 

[gmalsack]

Bricked...

Hi MPrimo,

I had been running my C8 redfly on my HTC Ozone Windows Mobile 6.1 for about the last 6 months. Tonight, I noticed the 6.5 upgrade for the Ozone was released. I upgraded the phone and all was well. However, when I rebooted the phone after re-installing the Redfly driver, the phone no longer boots, it just hangs on the htc welcome screen.

Any ideas?

Greg

 

[ckj]

Hi Greg, sorry, the Ozone running the 6.5 update isn't supported yet.

 

[MPrimo]

It is a tested and supported device, we just couldn't list it until Verizon officially released the ROM update. I exchanged emails with Greg and it was just an issue with having an old version of the driver.

Matt Primavera
Celio Corp.

 

[LasseT]

What is the expected responstime on support?

Hi,

first a question on the expected response-time from support, how long is it?

Doesn't one get a receipt that a question is raised?


regards
Lasse T