1. lorelai1's Avatar
    Who is handling the tech support team, is it actually celio corp them selves.. cause i have called in with an issue and it seems like they have no idea what they are talking about and the put me on hold for a long time. and could not find the real answer. have to be sent to a level 3 support.
    11-14-2009 09:47 PM
  2. MPrimo's Avatar
    lorelai1,

    PM me with any issue you have and I will get back to you asap.

    Thanks,
    Matt
    Celio Corp|REDFLY
    11-16-2009 11:15 AM
  3. hollywould's Avatar
    Who is handling the tech support team, is it actually celio corp them selves.. cause i have called in with an issue and it seems like they have no idea what they are talking about and the put me on hold for a long time. and could not find the real answer. have to be sent to a level 3 support.
    I've been having the same problem with customer support. I've been waiting for almost 2 months now, and have gotten no answers from anybody. They keep saying some one will email me eventually, but I've yet to be contacted at all. It is really frustrating.
    11-18-2009 11:04 AM
  4. MPrimo's Avatar
    If you would like to PM me Hollywould I can answer any questions you may have

    Matt
    Celio Corp.|REDFLY
    11-18-2009 12:20 PM
  5. graham.hughes's Avatar
    Even better... post the questions on the forum, then other people can benefit from the answer.

    Graham.
    11-18-2009 12:32 PM
  6. lorelai1's Avatar
    Actually i worked for the company who was supposed to take over for celio corp and since i was forced from my position they have unable to move forward. Lol i guess i was irereplaceable so i can also help you... I just wanted to find out what the deal was between the two companies. I am a dara certified technician with all carriers and all vendors of each phone i have been all over the world and helped designed platforms and os for each vendeor. So send me a not if you need help and also the celio corp rep can help you as well...
    11-22-2009 08:58 PM
  7. MPrimo's Avatar
    FYI All,

    lorelai1 does not, and has never worked here at Celio Corp.

    Matt
    Celio Corp|REDFLY
    11-23-2009 12:02 PM
  8. graham.hughes's Avatar
    I am a dara certified technician
    Is "dara" the Defence Aviation Repair Agency, Development Assistance Research Associates, or Irish comedian Dara O'Briain?
    jsimmons likes this.
    11-23-2009 01:24 PM
  9. gmalsack's Avatar
    Hi MPrimo,

    I had been running my C8 redfly on my HTC Ozone Windows Mobile 6.1 for about the last 6 months. Tonight, I noticed the 6.5 upgrade for the Ozone was released. I upgraded the phone and all was well. However, when I rebooted the phone after re-installing the Redfly driver, the phone no longer boots, it just hangs on the htc welcome screen.

    Any ideas?

    Greg
    02-21-2010 12:47 AM
  10. ckj's Avatar
    Hi Greg, sorry, the Ozone running the 6.5 update isn't supported yet.
    02-25-2010 03:45 PM
  11. MPrimo's Avatar
    It is a tested and supported device, we just couldn't list it until Verizon officially released the ROM update. I exchanged emails with Greg and it was just an issue with having an old version of the driver.

    Matt Primavera
    Celio Corp.
    02-26-2010 02:32 PM
  12. LasseT's Avatar
    Hi,

    first a question on the expected response-time from support, how long is it?

    Doesn't one get a receipt that a question is raised?


    regards
    Lasse T
    04-29-2010 01:57 AM
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