1. unstoppablekem's Avatar
    I know gdr3 will void my warranty, but if I get a replacement phone with insurance, if I break my screen for example, can I still use insurance or it voids that too? I'm with ATT by the way, and have their insurance.
    10-14-2013 11:50 AM
  2. luk3ja's Avatar
    It won't effect insurance
    10-14-2013 11:59 AM
  3. unstoppablekem's Avatar
    So when my warranty expires, but I have insurance, and my phone breaks but has an update that isn't fully out yet, they will still take it?
    10-14-2013 12:41 PM
  4. Nimdock's Avatar
    They probably won't even care.

    I think the 'void-warranty' statement is put there by Microsoft just to cover their bases.
    10-14-2013 12:44 PM
  5. humdinger's Avatar
    Typically I don't think they would have the expertise to figure out that the phone had a preview OS on it. I took my phone to the MS store last week because my screen was broken and I had insurance through them. They didn't even check to see if the phone turned on, much less what OS it had.
    SwimSwim likes this.
    10-14-2013 12:47 PM
  6. Pvsg Prasad's Avatar
    Can i get my warranty back if i install official GDR3...
    10-14-2013 12:48 PM
  7. Nimdock's Avatar
    Can i get my warranty back if i install official GDR3...
    Yes, but like I said I don't think they would even notice.
    SwimSwim likes this.
    10-14-2013 12:51 PM
  8. SwimSwim's Avatar
    I'm wondering the same... What if I manage to break my precious Lumia 1020 a second time?

    Granted, the first time around, the people in the Microsoft Store (I bought it through them) swapped the device, no questions asked. They simply took my $50 deductible, got the account information, checked to make sure personal data was wiped (they were impressed to see I had done it myself, they said it could get tiring trying to explain to people how to backup, delete, and restore their data).

    So hopefully they'll be nice about it, but I am a bit concerned. I'd really like to get GDR3, especially with rotation lock and app closing, and it's awesome to be free from the shackles of AT&T!!! It'd be a real shame to have to sit on the sidelines and wait because of fear of breaking my device...
    10-14-2013 01:16 PM
  9. unstoppablekem's Avatar
    I have insurance with at&t, so I'm worried about them. Microsoft themselves wouldn't care.

    Sent from my Nexus 4 using WPCentral Forums mobile app
    10-14-2013 01:32 PM
  10. unstoppablekem's Avatar
    Meh, screw it, downloaded gdr3. :)
    10-14-2013 02:26 PM
  11. Nimdock's Avatar
    That's the way to go. :D
    unstoppablekem and berty6294 like this.
    10-14-2013 02:32 PM
  12. SwimSwim's Avatar
    Meh, screw it, downloaded gdr3. :)
    Same here. Besides, no one in an AT&T Store is going to be able to tell the difference. If your device is bricked, how the hell will they be able to check the software version? Microsoft only said what they said to absolve themselves of liability should something go wrong, then your warranty provider denies you coverage. It's unlikely, but they just wanted to play it safe.

    I've got GDR3 running on my Lumia 1020, and I love it thus far. No major or noticeable bugs, but it does seem that a few simple tasks are slightly slower than before (Like opening messages). Not the biggest issue in the world, but I'll keep my eyes peeled for more problems.
    unstoppablekem likes this.
    10-14-2013 02:45 PM
  13. DavidinCT's Avatar
    Not sure how this would void a warrany... This is not a hardware change, it's only software. That statement was done my MS to AKA:Cover their A$$ but, I think it's bull.....

    Unless we got the change in the 928/920/1020 etc, that gave us more tiles, no one would notice the change out of the box because there is no visual changes to the homepage.

    I downloaded it on my 928....Disapointed that we dont get the new tiles....Oh, well...
    10-14-2013 03:35 PM
  14. SwimSwim's Avatar
    Not sure how this would void a warrany... This is not a hardware change, it's only software. That statement was done my MS to AKA:Cover their A$$ but, I think it's bull.....

    Unless we got the change in the 928/920/1020 etc, that gave us more tiles, no one would notice the change out of the box because there is no visual changes to the homepage.

    I downloaded it on my 928....Disapointed that we dont get the new tiles....Oh, well...
    Lack of more tile space is indeed a disappointment, but GDR3 is still nice overall. I'm mostly excited that we can finally bypass the carriers for updates. :)
    10-14-2013 04:54 PM
  15. unstoppablekem's Avatar
    Lack of more tile space is indeed a disappointment, but GDR3 is still nice overall. I'm mostly excited that we can finally bypass the carriers for updates. :)
    Well, if you are a developer.
    10-14-2013 05:12 PM
  16. SwimSwim's Avatar
    Well, if you are a developer.
    But thanks to Windows Phone App Development Studio (damn, Microsoft really needs to do a better job of coming up with catchy names...), anyone can get "developer" status for free. :)
    10-14-2013 05:45 PM
  17. unstoppablekem's Avatar
    But thanks to Windows Phone App Development Studio (damn, Microsoft really needs to do a better job of coming up with catchy names...), anyone can get "developer" status for free. :)
    Isn't it a confusing process though?
    10-14-2013 09:23 PM
  18. SwimSwim's Avatar
    Isn't it a confusing process though?
    I wouldn't say so. You just log-in with your Microsoft Account to register, then you can select to opt into the developer preview program. I'm sure tutorials for how to do so will begin popping up on YouTube in no time.

    And, once it's set-up, you're done. Anytime a new update comes out, whether it be an official, carrier approved update, or a Developer Preview update, you'll be notified and asked if you'd like to install. Easy peasy, and exactly the same as receiving normal updates, whether you're in the program or not.

    I think it's great. One time set-up, then you're good, and you'll get to enjoy updates even if greedy corporate companies like AT&T don't want you to have them.
    10-14-2013 09:40 PM
  19. sdreamer's Avatar
    What about if you flash back to GDR2? Wonder if anyone has tried to see if the Nokia flash tool would still work with GDR3.
    10-14-2013 09:42 PM
  20. UnnDunn's Avatar
    I know gdr3 will void my warranty, but if I get a replacement phone with insurance, if I break my screen for example, can I still use insurance or it voids that too? I'm with ATT by the way, and have their insurance.
    You are still covered by insurance; neither Microsoft nor AT&T can revoke that, as long as you continue paying the premiums. Be aware that there is a deductible on insurance claims ($150 on the high-end Lumias) and you can only make two claims a year.
    10-14-2013 09:45 PM
  21. unstoppablekem's Avatar
    You are still covered by insurance; neither Microsoft nor AT&T can revoke that, as long as you continue paying the premiums. Be aware that there is a deductible on insurance claims ($150 on the high-end Lumias) and you can only make two claims a year.
    I know about the insurance price. It's a ripoff. Apple charges less if you have applecare+.
    10-14-2013 11:12 PM
  22. SwimSwim's Avatar
    I know about the insurance price. It's a ripoff. Apple charges less if you have applecare+.
    I know this may not have been an option for you (seeing as Microsoft has very limited retail presence), but you should've bought from a Microsoft Store. They offer a $100 insurance plan that extends the warranty to two years, plus includes accidental damage coverage. You get three accidental damage claims, each with a $50 deductible. A very fair deal, if I do say so myself.

    Bit late now, I know, but just something to keep in mind for the future. When I smashed my Lumia 1020, they swapped it, no questions asked (well, other than how the hell I destroyed it...)
    10-14-2013 11:16 PM
  23. Dustin Hodges's Avatar
    Not sure how this would void a warrany... This is not a hardware change, it's only software. That statement was done my MS to AKA:Cover their A$$ but, I think it's bull.....

    Unless we got the change in the 928/920/1020 etc, that gave us more tiles, no one would notice the change out of the box because there is no visual changes to the homepage.

    I downloaded it on my 928....Disapointed that we dont get the new tiles....Oh, well...
    It all depends. The Nokia warranty states that any changes to software not done by Nokia may void your warranty. In fact, MS themselves said it may void your warranty, but not that it will.

    My Understanding:
    • If you drop your device, it breaks, and warranty covers it somehow, then its warrantied.
    • BUT, if you install GDR3, your phone starts acting sporadic, the screen inverts colors, and then it bricks, so you send it in, then its not covered (since you'd be sending it in for software issues, which GDR3 voids warranty in that case)

    Simplification/tl;dr:
    • Hardware is warrantied
    • Software and Hardware explicitly damaged by Software malfunctions are not.
    SwimSwim likes this.
    10-15-2013 12:01 AM
  24. Amit Kothari's Avatar
    It may void warranty, i assume, but what if the official Nokia GDR3 is updated, will my warranty still be void? or just the period between my Developer version and official GDR3 will be called as void? or my phone's warranty will get lapsed fully?
    I already have this screen flickering issue with my 920, i mean the screen acts like a bulb, where the screen is blinking. i don't know if blinking or flickering are the same issue.
    I have warranty till February end, but i want my device with me till December, am planning to give to Nokia care after that, i cannot be without 920 till December as i have major appointments and Nokia will surely take 10-21 days to revert back to me, their After sales service is worst! had few experiences in the past.
    whoa there is no clear explanation or guides on anything as it used to be with Symbian era! but its simpler now but still there are questions always hovering in the minds of n00bs.
    Amit
    10-30-2013 06:10 AM
  25. SwimSwim's Avatar
    It may void warranty, i assume, but what if the official Nokia GDR3 is updated, will my warranty still be void? or just the period between my Developer version and official GDR3 will be called as void? or my phone's warranty will get lapsed fully?
    I already have this screen flickering issue with my 920, i mean the screen acts like a bulb, where the screen is blinking. i don't know if blinking or flickering are the same issue.
    I have warranty till February end, but i want my device with me till December, am planning to give to Nokia care after that, i cannot be without 920 till December as i have major appointments and Nokia will surely take 10-21 days to revert back to me, their After sales service is worst! had few experiences in the past.
    whoa there is no clear explanation or guides on anything as it used to be with Symbian era! but its simpler now but still there are questions always hovering in the minds of n00bs.
    Amit
    After the official software comes out, it will be impossible for them to tell the difference in whether your upgraded or not.
    10-30-2013 04:13 PM

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