1. Windows Central Question's Avatar
    I recently upgraded to Win 10. While attempting to use Edge to get my home page set up, I was greeted with a blue screen with an error 333 and a warning that I had contracted many viruses and that I should call a # immediately. I tried but was a bit skeptical with the "certified Microsoft tech" and cancelled the call. There is a white section on the screen that lists the horrors that await me if I don't call. I can't shut any it down, none of the buttons work. How do I escape?
    Thanks
    08-17-2015 08:32 AM
  2. Ed Boland's Avatar
    Bring up Task Manager (Ctrl + Alt + Delete), then in the "processes" tab, scroll down to Microsoft Edge, right click on it and select "end process".

    You may actually have to scroll down to the "background tasks" (still in the Processes tab) and do the same for all instances of Edge. Right click and End Process for each one.

    taskmngr.jpg

    After you End all these Edge processes, you should see an option to return to your home page.
    Laura Knotek and RumoredNow like this.
    08-17-2015 08:38 AM
  3. Ed Boland's Avatar
    Also, as an added tip, Internet Explorer is still alive and well in Windows 10. Look in the Start menu - All Apps - Windows Accessories - Internet Explorer.

    Just throwing that out there.. ;)
    Laura Knotek likes this.
    08-17-2015 08:50 AM
  4. Jerry Doll's Avatar
    Thanks for the help. Gave it a shot. Edge showed up in the task bar but no additional edge content processes. At least I was able to shut it down but when trying to reopen edge I got the same blue screen. Apparently, it's some kind of malware but sophisticated enough to hide from detectors. Your windows explorer tip is appreciated and I will use it.
    Ed Boland likes this.
    08-17-2015 10:00 AM
  5. Jerry Doll's Avatar
    After using a cocktail of malware stuff, I went back to your original plan and was able to find and halt windows edge and related processes and now back in business. Thanks for your expert help.
    Ed Boland likes this.
    08-17-2015 11:46 AM
  6. Ed Boland's Avatar
    After using a cocktail of malware stuff, I went back to your original plan and was able to find and halt windows edge and related processes and now back in business. Thanks for your expert help.
    You're welcome. I'm glad I could help.
    08-19-2015 06:58 AM
  7. livejazz's Avatar
    <sounds like he may need to change his start page in settings, too>
    08-19-2015 07:04 AM
  8. Ed Boland's Avatar
    but when trying to reopen edge I got the same blue screen.
    <sounds like he may need to change his start page in settings, too>
    True!

    For the OP, you can change your home page in Edge by going to the "three dot menu" (...) in the upper right corner, and go down to settings, then change the "open with" page settings.
    08-20-2015 07:19 AM

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