1. Windows Central Question's Avatar
    when I'm on my start screen and I click on my internet it goes blue and has the little symbol but then it takes me back to my start screen. What should I do?
    04-24-2016 01:29 PM
  2. ven07's Avatar
    I think you mean, when you open your browser, it shows the splash screen (blue screen) and then crashes :)

    Try a soft reset:

    The soft reset is the same thing as pulling your battery (on devices where that is possible). This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.
    You perform the soft reset by having your phone turned on. Then press and hold the volume down + power buttons until your phone vibrates and restarts. Note that you should not touch the device screen during the process (not even when the 'slide down to power off' prompt appears).

    Hope that fixes it, but if not try another browser (download from the store): Surfy or opera mini

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
  3. ven07's Avatar
    I think you mean, when you open your browser, it shows the splash screen (blue screen) and then crashes :)

    Try a soft reset:

    The soft reset is the same thing as pulling your battery (on devices where that is possible). This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.
    You perform the soft reset by having your phone turned on. Then press and hold the volume down + power buttons until your phone vibrates and restarts. Note that you should not touch the device screen during the process (not even when the 'slide down to power off' prompt appears).

    Hope that fixes it, but if not try another browser (download from the store): Surfy or opera mini

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    pankaj981 likes this.
    04-24-2016 02:42 PM

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