1. aliboy66's Avatar
    Hi, don't normally use edge but had to today I cannot download anything tried to uninstall edge won't let me I need addminstrate right which i am don't understand? got windows 10
    been using chrome and can download there so must be edge
    05-11-2017 04:30 AM
  2. davidhk129's Avatar
    Hi, don't normally use edge but had to today I cannot download anything tried to uninstall edge won't let me I need addminstrate right which i am don't understand? got windows 10
    been using chrome and can download there so must be edge
    Microsoft Edge is part of Windows 10 operating system. It can NOT be uninstalled.
    If you don't want to use it, just leave it.

    However, if you have problem using Edge, try this tutorial :

    How to Reinstall and Re-register Microsoft Edge in Windows 10
    https://www.tenforums.com/tutorials/...dows-10-a.html

    Right click at Start > select Windows Powershell > copy/paste the following command >

    Get-AppXPackage -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation) \AppXManifest.xml” –Verbose

    > press Enter

    When finished, close PowerShell, and try using Microsoft Edge again.
    HeyCori likes this.
    05-11-2017 08:48 AM
  3. aliboy66's Avatar
    Hi, Thanks for your help.Tried to re-register edge and it's still the same I can use edge on the net but it won't download
    anything. I tried to change search engine which is on bling to google it won't let me do it, am sure it's something to do with settings when I go on my sons account edge is working fine all the thimgs I cant do on my account I can on his not sure what next?
    05-12-2017 05:05 AM
  4. davidhk129's Avatar
    when I go on my sons account edge is working fine all the thimgs I cant do on my account I can on his not sure what next?
    That indicates your own user account is corrupted.
    Create a new user account for yourself with exactly the same privileges ( i.e. admin ) > logon to it.
    If you can use Edge to download in this new account, that will confirm your old account is corrupted.
    Stay with the new account for a few days to make sure.
    If not issue with the new account after that, go to your old account > backup files you want to keep > delete the old corrupted account.
    Yes, you will have to reinstall the 3rd party programs that are in the old account.
    05-12-2017 08:35 AM
  5. aliboy66's Avatar
    Hi tried to do what you said I went into user account created another account went to log in and I get this message the user profile Service service failed the sign-in user profile cannot be loaded.Tried to use family and friends get the same message I have loged on my sons account get the same message there. When I first got my computer I loged on with my microsoft account then changed to a pin.Edge has been fine berfore what next?
    05-14-2017 06:20 AM
  6. davidhk129's Avatar
    Hi tried to do what you said I went into user account created another account went to log in and I get this message the user profile Service service failed the sign-in user profile cannot be loaded.Tried to use family and friends get the same message I have loged on my sons account get the same message there. When I first got my computer I loged on with my microsoft account then changed to a pin.Edge has been fine berfore what next?
    I need to know this.......
    Is this a Windows PC or a Mobile device that you have problem with ?
    Last edited by davidhk129; 05-17-2017 at 08:52 AM.
    aliboy66 likes this.
    05-14-2017 08:36 AM
  7. aliboy66's Avatar
    It's a laptop about 3 years old?
    05-14-2017 12:37 PM
  8. davidhk129's Avatar
    It's a laptop about 3 years old?
    First and most important of all, need to fix the " the user profile Service service failed the sign-in user profile cannot be loaded."

    Do you have an user account you can logon ?
    If yes, is it an admin account ?
    05-14-2017 12:48 PM
  9. aliboy66's Avatar
    Hi yeah my own and my sons both admin thanks for your help
    05-14-2017 02:45 PM
  10. davidhk129's Avatar
    Hi yeah my own and my sons both admin thanks for your help
    I am confused.
    Earlier you said ...... I have loged on my sons account get the same message there.

    So, tell me one more time, please.......
    Are your own account and your son's account ok to login without the error message ?
    Yes or no ?
    05-14-2017 03:07 PM
  11. davidhk129's Avatar
    Permit me to clarify the situation by the following questions...............

    1. In your own admin account, you were not able to download anything using Edge.
    Yes or no ?

    2. In your son's admin account, you were able to download using Edge.
    Yes or no ?

    3. You created a new admin account and when you tried to login, you got this message :
    " user profile Service service failed the sign-in user profile cannot be loaded."
    Yes or no ?

    4. You said " I have loged on my sons account get the same message there."
    That is contradictory to " when I go on my sons account edge is working fine ".
    So, which statement is true ?

    5. As of now, are you able to login to your own admin account ?

    6. As of now, are you able o login to your son's admin account ?
    05-14-2017 03:18 PM
  12. aliboy66's Avatar
    Hi, here we go


    1,YES

    2, yes

    3,yes


    4, What I meant was I created another account from my son's account and when I tried to log on to the new account I got the same message.



    5, yes I can, am, using chrome and computer working fine.


    6, yes I can no problem there
    05-15-2017 03:58 AM
  13. davidhk129's Avatar
    Logon to your own admin account.
    Delete the new account that fails to log on.

    Try again creating a new admin account > can you logon to this one ? If yes, will Edge let you download ?
    05-15-2017 07:49 AM
  14. aliboy66's Avatar
    Hi, tried to add an account get the same message, what if I do a system restore in windows 10 would that help can I do a system restore in windows 10?
    05-15-2017 03:08 PM
  15. davidhk129's Avatar
    Hi, tried to add an account get the same message, what if I do a system restore in windows 10 would that help can I do a system restore in windows 10?
    Very good.
    Yes, you can do system restore the same way as you did in older editions of Windows. same procedures.
    The thing is, do you know a restore point when your Edge was working correctly ?
    If yes, that will be a great idea.
    05-15-2017 03:27 PM
  16. davidhk129's Avatar
    aliboy66
    Have you done a system restore ?

    Seems to me, you might have to do a Repair Install.
    I can show you how to if you need it.
    05-15-2017 09:08 PM
  17. aliboy66's Avatar
    Hi, don't understand this computer?When using chrome its woking fine. It's like I've unleashed the beast.Have tried a System restore on my account and my son's account and I get this message,System restore failed while restoring the directory from the restore piont source appx staging destiination %progham files% windows app an unspecifled error
    occurred during system restore (0x800 70091) not sure what this means?. I would do a windows 10 restore if I knew how and this laptop came with windows 10 installed
    05-16-2017 07:44 AM
  18. davidhk129's Avatar
    Use this Media Creation Tool :

    http://www.microsoft.com/en-us/softw...load/windows10

    ( above is the edited link to Media Creation Tool )

    Click the Update now button.
    Upgrade Assistant will start checking if your Windows is ready/compatible to upgrade.
    If approved. It will tell you what to do next. Just follow the prompts/instructions.
    Product key is not required.
    You have choice of keeping your files, settings and apps.
    Activation is automatic.

    Good luck.

    Please post back the result.
    Last edited by davidhk129; 05-16-2017 at 12:47 PM.
    05-16-2017 08:01 AM
  19. aliboy66's Avatar
    screenshot-16-.png
    link not working
    05-16-2017 12:37 PM
  20. davidhk129's Avatar
    Click image for larger version. 

Name:	Screenshot (16).png 
Views:	2 
Size:	102.3 KB 
ID:	135742
    link not working
    My apology.

    Link has been edited and corrected.
    Pease go back and try the link again.
    Timbre70 likes this.
    05-16-2017 12:47 PM
  21. aliboy66's Avatar
    Hi just reporting back EVERYTHING IS BACK. The update has fixed all the issues, was it something I done? or a windows 10 thing?, anyway davidhk129 thanks for patience and all your help! until next time
    Timbre70 likes this.
    05-17-2017 08:45 AM
  22. davidhk129's Avatar
    Hi just reporting back EVERYTHING IS BACK. The update has fixed all the issues, was it something I done? or a windows 10 thing?, anyway davidhk129 thanks for patience and all your help! until next time
    Wonderful.
    You are welcome.
    Happy computing.
    Last edited by davidhk129; 05-17-2017 at 09:04 AM.
    05-17-2017 08:51 AM
  23. Alfin Aries's Avatar
    its simple solved , Check Your zone time, its must same with your location .
    08-13-2017 05:04 AM

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