08-05-2018 03:14 PM
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  1. dKp1977's Avatar
    Hey Ryan,

    So I jumped on Rival Knights right away, I was loving the game and made an in-app purchase for $10. After not even 2 days of playing, my game no longer loads past the start screen and just crashes.

    You mention to re-install the game, but if I do this then won't I lose all my progress and my in-app purchase?

    I was leading one of the events by a large margin with only about 6 hours left when my game all of a sudden would no longer load.. its been a couple weeks now since this started happening, I emailed Gameloft support the day it started to crash and I have yet to get a reply...

    what do I do now?

    I'm running on a Samsung Ativ-S

    You can safely reinstall the game, you're not gonna lose anything. I did it 3 times already.
    07-15-2014 12:07 PM
  2. v10type-r's Avatar
    You can safely reinstall the game, you're not gonna lose anything. I did it 3 times already.
    3 times, so it didn't fix it the 1st re-install? I hope they release an update that fixes this issue.
    07-15-2014 01:57 PM
  3. Faraaz96's Avatar
    3 times, so it didn't fix it the 1st re-install? I hope they release an update that fixes this issue.
    No.. He mean to say that he re-installed the game 3 times and still didn't lose any data :)
    07-15-2014 02:05 PM
  4. dKp1977's Avatar
    No.. He mean to say that he re-installed the game 3 times and still didn't lose any data :)
    You're both right. ;) The issue reappears periodically and I wasn't able to resolve it without reinstalling the game. Once I did, it fixed the issue again and I was able to continue playing where I previously left off.
    07-15-2014 02:14 PM
  5. Gameloft_Ryan's Avatar
    Hi Ryan can I please know why asphalt 8 is not available in the store for Lumia 525
    Yeah, I've talked about this earlier in the thread and I think I just show you a reply for the PM you sent me. If that wasn't you, let me know and I can spell it out again here in the thread.

    Hey Ryan,

    So I jumped on Rival Knights right away, I was loving the game and made an in-app purchase for $10. After not even 2 days of playing, my game no longer loads past the start screen and just crashes.

    You mention to re-install the game, but if I do this then won't I lose all my progress and my in-app purchase?

    I was leading one of the events by a large margin with only about 6 hours left when my game all of a sudden would no longer load.. its been a couple weeks now since this started happening, I emailed Gameloft support the day it started to crash and I have yet to get a reply...

    what do I do now?

    I'm running on a Samsung Ativ-S
    As someone else has said, you can safely uninstall and reinstall the game. Rival Knights requires a connection so the data is automatically saved to our servers. This prevents you from losing any data/purchases (: With that said, IF for some reason, something happens please let our support team know and they can reimburse you.

    Also, it's worth submitting a ticket to our support team regarding the crashing issue. I've passed on feedback regarding RK crashing on the Windows platform but any extra tech information/crash logs definitely goes a long way!

    Hey Ryan thanks gameloft on my behalf for making rival knights for windows 8(it works perfectly fine without any lag or issue)
    BTW still i am getting only green screen in Kingdoms and lords can you let them know about it.
    Blah! That's a bummer to hear ): I'll definitely mention it to my coworker and see if our team has noticed anything about this issue in QA.
    07-15-2014 03:53 PM
  6. alejoseed's Avatar
    Ryan please tell me :c when heroes of orden and chaos well be compatible with 512RAM device
    07-15-2014 06:38 PM
  7. Fadetonite's Avatar
    Rival Knights will not load anymore. It crashed once where it wouldnt load and I reinstalled it to get it to work. I think it worked for like 3 days, then during a tourney it crashed right during the lance impact. I have yet to get it to run again. I have reinstalled it over 5 times, 2 times yesterday, 3 today. I'm running the Lumia Icon.

    Things I have tried: Shutting phone off for 5 mintues
    Reinstalling 5 times
    After reinstalling and getting the crash I have tried running other apps then going back, still crashes.

    The crash either goes right back to the app screen when I select the game and the Gameloft screen comes up, or it actually gets all the way to the Rival Knights screen with the loading icon then goes back to the app screen. If you read the reviews there are a lot of people having crashing issues. Is this being worked on?
    07-15-2014 07:23 PM
  8. dKp1977's Avatar
    @Ryan I'm suffering the same now (see Fadetonite). It crashed for me during a PVP tournament and neither reinstalling nor rebooting can resolve it.
    I was close to occupying the 9th rank, granting a new horse or lance. Which I now won't get of course. :/
    07-16-2014 04:01 PM
  9. Andrei Dorin's Avatar
    @Ryan I'm suffering the same now (see Fadetonite). It crashed for me during a PVP tournament and neither reinstalling nor rebooting can resolve it.
    I was close to occupying the 9th rank, granting a new horse or lance. Which I now won't get of course. :/
    You complain for that I used 30 gems to Win a stupid helmet and I was on top 10 actually on 10 and a guy from my list send me a seal or what I is and my game crashed I lost it because they removed me from top 10 --_
    07-16-2014 04:24 PM
  10. AhmadSorour's Avatar
    Ryan plz...Blitz Brigade Is An AWESOME game but...why always something is missing with the great things :( why are the servers so bad :( !
    Actually...i started regretting buying diamonds... I bought the bag which has the most diamonds 6 times !!! And now my money has gone without having fun cuz servers really suck ! I can't play the game since yesterday ! :/ always when I try it says no connection...many users are complaining about that too ! The game is just awesome but Servers need to be FIXED so the game can be PERFECT :(
    Plz :(
    07-16-2014 07:54 PM
  11. Fadetonite's Avatar
    Well unfortunately those of us having issues with Rival Knights it looks like it might be a corrupt save file. I downloaded the game on the windows store on my PC. It loaded fine, played the first round. When I logged into my Facebook to port my save over it crashed the windows game in the same manner as the phone version. So when the game crashes while its saving (like when you win like I did, and other that have posted) it looks like it corrupts your save file. So loading it is whats causing it to crash. Which means I think I am done with the game. All those tourneys won, items gained, hours spent, now gone. I really don't want to start over. If you all figure out a way to fix the corrupt save files then let us know.
    Deaconclgi likes this.
    07-16-2014 09:34 PM
  12. figoxor's Avatar
    I am having the worst of the experiences with Gameloft support. I was happy playing Asphalt 8 on my Lumia 620. Sometimes the game lagged but it was something rare, and for a 512Mb RAM device one can't really complain. I never had an issue that wasn't on my part, like losing my progress due to a reinstallation of the game. However, I was so excited about this game that I decided to spend some money on it. Last update brought some nice features, including payment through operator (career). Since I didn't have a credit card, it was great news for me, I could finally give something back in return for Gameloft's work. So, I bought a class S Car pack., the most expensive in the In-App Purchase system for Asphalt 8. The game opens the Messaging app and prepares a message with a code to be sent to a random number. I sent the message, I got charged with 50 Bs (local currency, Venezuela), that's about 6 USD. I didn't receive a confirmation message. After some minutes, I went back to the game and a messaged was shown "Transaction Failed". But, how come? I was charged, and I received nothing in return. I opened a support ticket, as something similar happened with a purchase from Order and Chaos: Duels. It's been a week since I opened the ticket and sent all the detailed information, including screenshots, and gameloft agents haven't been capable of solving my problem. These agents say they can't check my purchase (How is that my problem?), but they could check my purchases in Order and Chaos: Duels (problem solved in that case). I haven't heard anything from these agents since Sunday, so it's been three days of total silence about this issue. I mean, I cannot see why Gameloft would release a buggy feature without proper testing, charge users with no guarantee of their purchase, and don't have the decency as to at least attempt to solve the issue. I am not asking for compensation, I want what I paid for.

    Moreover, this is a serious issue. You can't go on charging people like that and then not giving them what they paid for. Windows phone users are serious customers, we like to pay for good services. There's no piracy in windows phone, especially not for In-App purchases. Payment methods are always welcome as long as they're reliable. You need to guarantee your customers that they will receive what they are paying for. You are introducing this payment method which, if fully functional and glitch-free, can result in a great income to your company. In my country, Venezuela, people love video games, when it comes to gaming there's a huge revenue to be made if the proper approach is taken. You can check on esea.net how many venezuelans pay for premium services of the sort. I am a very important member of the gaming community here. I even worked as an admin in a e-sports league with offices in your country. This experience of mine allows me to say with no doubt that if you establish a regular and reliable channel of payment, such as the one through operators that you used, with no glitches, plenty of users will pay for your services. But, failures like the one I reported, and such a disappointing customer care and aftermarket support, will only force faithful users like me to make formal complaints to operators resulting in obstacles to the establishment of said payment channels. I am sure that by now I am not the only venezuelan having problems with Gameloft purchases. I suggest you to stop charging users in Venezuela until you figure it out, or at least, guarantee a satisfactory customer support so users with this issue get what they paid for.

    In relation to your customer support, I cannot help but feel very disappointed. I acted in good faith, allowing you to take your time to solve this issue. It was OK if you kept my money, really. My only purpose was to be of help in terms of solving payment issues because I trusted Gameloft and I really want venezuelans to have the ability to pay for your services. However, such disrespectful manners and all the time I have lost, which for me is more valuable than the money I paid, have made me reconsider my thoughts towards Gameloft. Moreover, this is my last resort. I am counting on you, agent Ryan, to pull the right strings, to attend in a more respectful manner to my support ticket. I am open to help for free. I am engaged to a gaming community, and that is why I want your payment system to succeed. But, if my good faith will continue to be treated the way it had been, I have nothing to do but to inform the gaming community of your abusive practices, and fire alarms in regards to your new payment method.

    This is my ticket ID, feel free to contact me through that way. Again, I am very open to help: 8255065

    Thanks, in advance, Ryan, and sorry for the noisy post. It was utterly necessary.
    07-17-2014 01:03 AM
  13. Zakriel's Avatar
    Well I'm having problems with HOC. Since the last week I can't play because the game crashes every time. I've noticed that the game crashes when it's loading my credits (I think thats the name of the things that aren't the gems/crystals) because it barely loads the news "page", the default "page", and when it tries to load the gems and the credits BOOM it crashes. I've uninstalled and reinstalled the game several times and it doesn't seems to fix the problem. Please help Ryan.

    I'm going to upload a video to show you the problem.

    Here is the video:

    Last edited by Zakriel; 07-17-2014 at 12:49 PM.
    07-17-2014 10:41 AM
  14. Usama Jawad96's Avatar
    It's official. Gameloft has given up launch support for 512mb ram devices. :(
    Jk though :P
    But seriously, don't get me wrong but I don't see how a puzzle/rpg game weighing a mere 85 MB would have enough graphic rendering to require 1Gb ram.
    Since I can't play it,I won't be the judge of that but people who will be able to download Dungeon Gems on their 1Gb ram devices, please do let me know of the graphic requirement and whether we require an active internet connection to play it or not.
    But kudos to gameloft for at least bringing it to WP :D even though I cant play it yet
    07-17-2014 08:26 PM
  15. KrisJoeEll's Avatar
    It's official. Gameloft has given up launch support for 512mb ram devices. :(
    Jk though :P
    Don't lose hope. I think Gameloft's priority is to release new games as fast as they can and optimize later.

    @Ryan Does GTR2 have cloud saving? I need to hard reset my device but I don't won't to lose my progress.
    07-17-2014 11:50 PM
  16. mesamit's Avatar
    It's official. Gameloft has given up launch support for 512mb ram devices. :(
    Jk though :P
    But seriously, don't get me wrong but I don't see how a puzzle/rpg game weighing a mere 85 MB would have enough graphic rendering to require 1Gb ram.
    Since I can't play it,I won't be the judge of that but people who will be able to download Dungeon Gems on their 1Gb ram devices, please do let me know of the graphic requirement and whether we require an active internet connection to play it or not.
    But kudos to gameloft for at least bringing it to WP :D even though I cant play it yet
    i was waiting toplay Dungeon Gems in my lumia 620....unfortunately it requires 1 GB RAM :( i hope we get 512MB support fast and future release like asphalt overdrive and that spiderman game comes with 512MB support when it arrives on windows phone
    07-17-2014 11:54 PM
  17. dKp1977's Avatar
    It's official. Gameloft has given up launch support for 512mb ram devices. :(
    Jk though :P
    But seriously, don't get me wrong but I don't see how a puzzle/rpg game weighing a mere 85 MB would have enough graphic rendering to require 1Gb ram.
    Since I can't play it,I won't be the judge of that but people who will be able to download Dungeon Gems on their 1Gb ram devices, please do let me know of the graphic requirement and whether we require an active internet connection to play it or not.
    But kudos to gameloft for at least bringing it to WP :D even though I cant play it yet
    Graphics are pretty damn nice, tbh. Checkout some gameplay videos on YouTube. Not sure if they really require 1GB of RAM, I honestely don't think so. The size of the game doesn't indicate anything however. Just take a look at Rival Knights, which looks brilliant. It's only 100MB in size. I'm with KrisJoeEll here. I think Gameloft focuses on releasing games for our platform as quickly as possible and deliver optimizations later on.

    //Edit

    I've played the first boss and the game started downloading additional content. I can't say how big it actually is, but it took roughly 5 minutes at 400 kb/s.
    07-18-2014 01:50 AM
  18. Craigtrain's Avatar
    But seriously, don't get me wrong but I don't see how a puzzle/rpg game weighing a mere 85 MB would have enough graphic rendering to require 1Gb ram.
    The initial size of the app has nothing to do with it's memory footprint.
    07-18-2014 04:09 AM
  19. Usama Jawad96's Avatar
    The size of the game doesn't indicate anything however. Just take a look at Rival Knights, which looks brilliant. It's only 100MB in size.
    The initial size of the app has nothing to do with it's memory footprint.

    Ok,ok,lol,I made an unclear statement,scratch that part :p
    07-18-2014 05:06 AM
  20. Jay7901's Avatar
    Hey Ryan thanx a lot for makin asphalt 8 available for Lumia 525. Gr8 work by u n ur team. Secondly, can u pls fix the alarm clock issue with gt racing 2. The game hijacks the alarm clock n I get reminders several times in a day to play the game. Besides I cant switch I off only snooze it for a day or so. It gets really irritatin at times n I hope this issue is fixed in the next update
    07-18-2014 09:19 AM
  21. Gameloft_Ryan's Avatar
    Ryan please tell me :c when heroes of orden and chaos well be compatible with 512RAM device
    I have not received an update regarding the 512mb support update for Heroes of Order and Chaos yet. Once I do I will be sure to post and let you all know!

    Rival Knights will not load anymore. It crashed once where it wouldnt load and I reinstalled it to get it to work. I think it worked for like 3 days, then during a tourney it crashed right during the lance impact. I have yet to get it to run again. I have reinstalled it over 5 times, 2 times yesterday, 3 today. I'm running the Lumia Icon.?
    @Ryan I'm suffering the same now (see Fadetonite). It crashed for me during a PVP tournament and neither reinstalling nor rebooting can resolve it.
    I was close to occupying the 9th rank, granting a new horse or lance. Which I now won't get of course. :/
    Ryan plz...Blitz Brigade Is An AWESOME game but...why always something is missing with the great things :( why are the servers so bad :( !
    Actually...i started regretting buying diamonds... I bought the bag which has the most diamonds 6 times !!! And now my money has gone without having fun cuz servers really suck ! I can't play the game since yesterday ! :/ always when I try it says no connection...many users are complaining about that too ! The game is just awesome but Servers need to be FIXED so the game can be PERFECT :(
    Plz :(
    If you're having these issues with Rival Knights, please contact our support with the link I've included below. I've flagged this with the appropriate people, but now we need to get more crash log/technical information on our end. If your device isn't listed, please pick a similar one and then list the correct device in the "Description" box. Thanks for the help everyone!

    Gameloft Customer Care - Online Support for All Games & Devices

    This is my ticket ID, feel free to contact me through that way. Again, I am very open to help: 8255065
    Thanks, in advance, Ryan, and sorry for the noisy post. It was utterly necessary.
    No need to apologize. I'm really sorry that you've had an unpleasant experience with our Customer Support team. I'll see if I can look up your ticket number and get someone who can assist you better to reach out.

    Well I'm having problems with HOC. Since the last week I can't play because the game crashes every time. I've noticed that the game crashes when it's loading my credits (I think thats the name of the things that aren't the gems/crystals) because it barely loads the news "page", the default "page", and when it tries to load the gems and the credits BOOM it crashes. I've uninstalled and reinstalled the game several times and it doesn't seems to fix the problem. Please help Ryan
    If you get a chance, please let our Support team know about this. Include the video as well, that'll definitely be a big help!

    Don't lose hope. I think Gameloft's priority is to release new games as fast as they can and optimize later.

    @Ryan Does GTR2 have cloud saving? I need to hard reset my device but I don't won't to lose my progress.
    If you've signed in with a social account, your progress should be saved (:

    i was waiting toplay Dungeon Gems in my lumia 620....unfortunately it requires 1 GB RAM :( i hope we get 512MB support fast and future release like asphalt overdrive and that spiderman game comes with 512MB support when it arrives on windows phone
    I just got word that it appears Dungeon Gems will not be getting 512MB support at this time. I'm really sorry to share the bad news, but if this changes I'll be sure to let you all know!

    Hey Ryan thanx a lot for makin asphalt 8 available for Lumia 525. Gr8 work by u n ur team. Secondly, can u pls fix the alarm clock issue with gt racing 2. The game hijacks the alarm clock n I get reminders several times in a day to play the game. Besides I cant switch I off only snooze it for a day or so. It gets really irritatin at times n I hope this issue is fixed in the next update
    Yup, the hot fix went live earlier in the week. GTR2 should not be spamming people with updates 24/7.
    07-18-2014 07:34 PM
  22. alespo's Avatar
    hi ryan, i have a Microsoft Surface RT and installed Rival Knights last tuesday, but the game keeps crashing when loading since wednesday, and i have been reinstalling since then with no results, any information about how to fix or if gameloft is already doing something about it?
    07-18-2014 08:35 PM
  23. Mohamed Ashid's Avatar
    Modern Combat 5 coming July 25th
    07-18-2014 09:34 PM
  24. dKp1977's Avatar
    Modern Combat 5 coming July 25th
    For WP as well? I've only seen this date announced for iOS and Android so far.
    07-19-2014 01:43 AM
  25. Mafiatounes's Avatar
    For WP as well? I've only seen this date announced for iOS and Android so far.
    I think WP will get a release soon after, that is what Gameloft announced, i hope soon means a couple of weeks and not months..
    Sharpmango likes this.
    07-19-2014 04:37 AM
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