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  1. Deaconclgi's Avatar
    I have not received an update regarding the 512mb support update for Heroes of Order and Chaos yet. Once I do I will be sure to post and let you all know!







    If you're having these issues with Rival Knights, please contact our support with the link I've included below. I've flagged this with the appropriate people, but now we need to get more crash log/technical information on our end. If your device isn't listed, please pick a similar one and then list the correct device in the "Description" box. Thanks for the help everyone!

    Gameloft Customer Care - Online Support for All Games & Devices



    No need to apologize. I'm really sorry that you've had an unpleasant experience with our Customer Support team. I'll see if I can look up your ticket number and get someone who can assist you better to reach out.



    If you get a chance, please let our Support team know about this. Include the video as well, that'll definitely be a big help!



    If you've signed in with a social account, your progress should be saved (:



    I just got word that it appears Dungeon Gems will not be getting 512MB support at this time. I'm really sorry to share the bad news, but if this changes I'll be sure to let you all know!



    Yup, the hot fix went live earlier in the week. GTR2 should not be spamming people with updates 24/7.
    Ryan,

    About the reader who asked about GT Racing 2 cloud save: I have yet to see it save my progress to the cloud.

    It only saved my IAP. I have GT Racing 2 on my 1520, 1020, Windows 8.1 desktop and tablet and even though I am signed in with my same social account, I had to start over with my saved file.

    The ONLY thing saved was the fact that I bought a car pack. I even had to restore the purchase to get my cars. It was a huge loss and I honestly haven't played much at all since then.

    Even my coworkers were stunned that after I reset my 1020 (main save) that I lost my progress. I would rather have my progress than the IAP as I put some serious time in GT Racing 2.

    I am a writer for MyNokiaBlog so I usually invest time and money in games for a proper review but losing my progress took away all enthusiasm that I had for GT Racing 2 and the same can be said for Rival Knights. I reported the Rival Knights issue through the customer support channel and may do so for GT Racing.

    I just wanted to let you know about GT Racing 2 not cloud saving the actual progress since you told the reader that it "should" save it. I thought it should as well, just like Asphalt 8, but it didnt.
    07-19-2014 06:32 AM
  2. missionsparta's Avatar
    Ryan,

    For real though, everyone knows that your games such as Rival Knights is a giant crash fest. Why do you guys seem to just ignore these issues, tell us you are looking into it, and never updating any of your apps?
    07-19-2014 12:10 PM
  3. dKp1977's Avatar
    Ryan,

    For real though, everyone knows that your games such as Rival Knights is a giant crash fest. Why do you guys seem to just ignore these issues, tell us you are looking into it, and never updating any of your apps?

    I've actually seen Gameloft update many of their games and fix most of the reported and well known issues. The only games that don't ever seem to get updates are those who are Xbox Live enabled. Since Microsoft's way of certifying such games and even each single update they shall receive are beyond ridiculous, I comprehend why Gameloft refuses to waste time on updates for these games. Or at least give them a very low priority.

    @Ryan

    I've found a pretty serious exploit in Dungeon Gems. When you're in a dungeon and die and just close the game by holding the back button and tapping on the X in the upper right corner (or swiping the card down in WP 8.1) and relaunch the game again, you'll start right where you left off previously. With your party's health fully reloaded. Means that whenever you die in a dungeon, let's say in part 4 of 5, you return to that exact section with full HP.
    Since it's just the solo player part where this seems to work, it's of not much use, but it works in regular dungeons as well as in rewarded limited time only dungeons (weekly, daily and hourly), so it may have an impact on IAPs and hence revenue. I bet most players might hate me for reporting this, but I'm an honest guy. ;)
    07-19-2014 12:29 PM
  4. SAM 77's Avatar
    Hi Ryan
    GT racing 2 is still giving unwanted notification.
    07-19-2014 01:11 PM
  5. missionsparta's Avatar
    I've actually seen Gameloft update many of their games and fix most of the reported and well known issues. The only games that don't ever seem to get updates are those who are Xbox Live enabled. Since Microsoft's way of certifying such games and even each single update they shall receive are beyond ridiculous, I comprehend why Gameloft refuses to waste time on updates for these games. Or at least give them a very low priority.

    @Ryan

    I've found a pretty serious exploit in Dungeon Gems. When you're in a dungeon and die and just close the game by holding the back button and tapping on the X in the upper right corner (or swiping the card down in WP 8.1) and relaunch the game again, you'll start right where you left off previously. With your party's health fully reloaded. Means that whenever you die in a dungeon, let's say in part 4 of 5, you return to that exact section with full HP.
    Since it's just the solo player part where this seems to work, it's of not much use, but it works in regular dungeons as well as in rewarded limited time only dungeons (weekly, daily and hourly), so it may have an impact on IAPs and hence revenue. I bet most players might hate me for reporting this, but I'm an honest guy. ;)
    Ive also left out this hijacking my phones alarm clock crap. Big time slime-ball tactic.
    07-19-2014 01:12 PM
  6. sfknet's Avatar
    Hi
    Lumia 920 user here, and same as everyone : Rival Knights is crashing on startup after a few days of use.
    Reinstalling or / and rebooting doesnt do anything.
    Come on Gameloft.......
    07-20-2014 01:38 AM
  7. GohanGautham's Avatar
    Hey Ryan! I have an unusual problem with Asphalt 8 now... The settings which I apply will never save at all! Each time I open the game I have to change the music volume and steering sensitivity! It will never save at all! And my flag too! Its not in India or US and I have no idea where it is too! I contacted the customer care and they changed it twice but it doesn't seem to change at all! Could you please ask anyone what's up with asphalt? Thanks!
    Sent from my L620 Using Tapatalk
    07-20-2014 01:42 AM
  8. Craigtrain's Avatar
    Hey Ryan! I have an unusual problem with Asphalt 8 now... The settings which I apply will never save at all! Each time I open the game I have to change the music volume and steering sensitivity! It will never save at all! And my flag too! Its not in India or US and I have no idea where it is too! I contacted the customer care and they changed it twice but it doesn't seem to change at all! Could you please ask anyone what's up with asphalt? Thanks!
    That sounds like a pain in the behind, I'm glad that Asphalt plays great on my phone. Blitz Brigade was the only game giving me problems.
    07-20-2014 05:00 AM
  9. GohanGautham's Avatar
    That sounds like a pain in the behind, I'm glad that Asphalt plays great on my phone. Blitz Brigade was the only game giving me problems.
    Yes it really is! Hope Gameloft will fix it soon!! 😞
    07-20-2014 01:06 PM
  10. Gabriel M's Avatar
    Hello Ryan, I've made an "in-app purchase" in Asphalt 8 .. I bought an " S Car Pack" But I never got it. I contacted the support team and they asked for a screenshot that proves my purchase. I sent the screenshot since Wednesday and since then I haven't got a reply. This is my Ticket Number: 8274946 and this is the conversation number : [#AWZ-17167-618] . Sorry to post this here but since the SUPPORT TEAM isn't Responding I had to tell you here. Best Regards.
    07-20-2014 01:07 PM
  11. GohanGautham's Avatar
    Hello Ryan, I've made an "in-app purchase" in Asphalt 8 .. I bought an " S Car Pack" But I never got it. I contacted the support team and they asked for a screenshot that proves my purchase. I sent the screenshot since Wednesday and since then I haven't got a reply. This is my Ticket Number: 8274946 and this is the conversation number : [#AWZ-17167-618] . Sorry to post this here but since the SUPPORT TEAM isn't Responding I had to tell you here. Best Regards.

    Did it ever pop up that transaction failed or something? When u made the purchase?? Cuz the same thing happened to me and I clicked restore my purchases option and everything became normal! If this is the case try it! Maybe it helps :)
    07-20-2014 01:12 PM
  12. GohanGautham's Avatar
    Did it ever pop up that transaction failed or something? When u made the purchase?? Cuz the same thing happened to me and I clicked restore my purchases option and everything became normal! If this is the case try it! Maybe it helps :)

    Edit- I remember reading someone mentioning similar problem here in this thread regarding IAP! Maybe u should try it too! :)
    07-20-2014 01:13 PM
  13. missionsparta's Avatar
    Well, my Rival Knights has also gone into the unbootable stages. How much of my progress (single, multiplayer, earned online rewards, etc) will I lose?
    07-20-2014 05:33 PM
  14. Gabriel M's Avatar
    No, It Says Purchase successful.. And when I click "Restore My purchases" Nothing happens. Yes, I noticed the earlier post.. looks like it's a problem with Carrier Billing after the recent update has brought this feature.
    07-20-2014 06:14 PM
  15. sd173's Avatar
    Asphalt 8 is lagging a lot on my 1520. Which is really surprising me, since it's a 1520. Is there any way to fix this?
    07-20-2014 11:13 PM
  16. ceeesquared's Avatar
    @Ryan,

    I am playing Real Soccer (older version) and I am trying to unlock "Best Audience" achievement. I played exhibition at all 13 venues and yet, it doesn't unlock for me. The app description in the Store says there are 14. Can you confirm if how many venues are there and what are the requirements for the achievement to unlock it? Thanks
    07-21-2014 02:41 AM
  17. Ivo Cunha's Avatar
    @Ryan

    Any news on a fix for Rival Knights? It's a bummer it's broken so long!

    Btw, will you guys consider making your games multiplayer crossplatform? So that WP players can tag along with android or ios players at the same time (or windows 8.1 for that matter)?
    07-21-2014 03:12 AM
  18. rafael33379's Avatar
    Anybody worried that Android and iOS would be getting preferential treatment for the launch of Modern Combat 5 can rest assured that it will be available on Windows and Windows Phone at the exact same time. Gameloft also confirmed that every "HD" title they're releasing in the second half of the year will be launching on Windows and Windows Phone at the same time as other platforms.

    Ryan is this true? Please confirm this great news :)

    And my question,games only this year or in the future too?
    07-21-2014 02:18 PM
  19. Gameloft_Ryan's Avatar
    hi ryan, i have a Microsoft Surface RT and installed Rival Knights last tuesday, but the game keeps crashing when loading since wednesday, and i have been reinstalling since then with no results, any information about how to fix or if gameloft is already doing something about it?
    We've got a fix coming out end of this week or early next week that addresses this according to the team. Sorry for the issues!

    Modern Combat 5 coming July 25th
    For iOS and Android it's coming on July 24th. We'll have some news I think later today for Windows platforms. Stay tuned!

    For WP as well? I've only seen this date announced for iOS and Android so far.
    See above (: Stay tuned for Windows info today!

    Ryan,

    I just wanted to let you know about GT Racing 2 not cloud saving the actual progress since you told the reader that it "should" save it. I thought it should as well, just like Asphalt 8, but it didnt.
    I'm incredibly sorry to hear that. I'm relaying information based on what the team has told me and how the game is supposed to work. In cases like this when it doesn't, it's great to hear about it so we can work on improving this feature. I'll pass your device information along and see if this is something common that we've seen.

    Usually being logged into Facebook and making a purchase (IAP or just a purchase with credits) forces a server sync and cloud save. So again, I'm sorry you've had a bad experience with it, but I'll make sure to let the appropriate people know.

    Ryan,

    For real though, everyone knows that your games such as Rival Knights is a giant crash fest. Why do you guys seem to just ignore these issues, tell us you are looking into it, and never updating any of your apps?
    It's definitely a bummer, but some things only pop up once we do the official launch and the game gets on tons and tons of devices. We don't like it and we know you all don't like it, so that's why the team has been working hard on addressing the RK crashing issues. The update that should fix this problem is coming out later this week or early next week at the latest.

    @Ryan
    I've found a pretty serious exploit in Dungeon Gems. When you're in a dungeon and die and just close the game by holding the back button and tapping on the X in the upper right corner (or swiping the card down in WP 8.1) and relaunch the game again, you'll start right where you left off previously. With your party's health fully reloaded. Means that whenever you die in a dungeon, let's say in part 4 of 5, you return to that exact section with full HP.
    Since it's just the solo player part where this seems to work, it's of not much use, but it works in regular dungeons as well as in rewarded limited time only dungeons (weekly, daily and hourly), so it may have an impact on IAPs and hence revenue. I bet most players might hate me for reporting this, but I'm an honest guy. ;)
    Interesting! I'll pass this along as well. Thanks for the heads up!

    Hi Ryan
    GT racing 2 is still giving unwanted notification.
    What device are you using? Based on the feedback after the hotfix that addressed the notification issues it appears the problem has been fixed for a majority, if not all users. Thanks for letting me know!

    Ive also left out this hijacking my phones alarm clock crap. Big time slime-ball tactic.
    Dungeon Gems has taken over your alarm clock?

    Hey Ryan! I have an unusual problem with Asphalt 8 now... The settings which I apply will never save at all! Each time I open the game I have to change the music volume and steering sensitivity! It will never save at all! And my flag too! Its not in India or US and I have no idea where it is too! I contacted the customer care and they changed it twice but it doesn't seem to change at all! Could you please ask anyone what's up with asphalt? Thanks!
    Sent from my L620 Using Tapatalk
    Which device are you playing Asphalt 8 on? That's really weird the settings aren't saving from the previous play sessions.

    Hello Ryan, I've made an "in-app purchase" in Asphalt 8 .. I bought an " S Car Pack" But I never got it. I contacted the support team and they asked for a screenshot that proves my purchase. I sent the screenshot since Wednesday and since then I haven't got a reply. This is my Ticket Number: 8274946 and this is the conversation number : [#AWZ-17167-618] . Sorry to post this here but since the SUPPORT TEAM isn't Responding I had to tell you here. Best Regards.
    I'll look into it today and see what's going on. Thanks for your patience!

    Well, my Rival Knights has also gone into the unbootable stages. How much of my progress (single, multiplayer, earned online rewards, etc) will I lose?
    We've got an update coming out that should address this issue very soon. Your progress should be saved from the last point of you being able to log in and play.

    @Ryan,

    I am playing Real Soccer (older version) and I am trying to unlock "Best Audience" achievement. I played exhibition at all 13 venues and yet, it doesn't unlock for me. The app description in the Store says there are 14. Can you confirm if how many venues are there and what are the requirements for the achievement to unlock it? Thanks
    We've had a few version of Real Soccer go out and since I'm not super familiar with that game I'll need to know what version you're playing. I know there have been some issues with achievements and it's something we are aware of and trying to work on!

    @Ryan

    Any news on a fix for Rival Knights? It's a bummer it's broken so long!

    Btw, will you guys consider making your games multiplayer crossplatform? So that WP players can tag along with android or ios players at the same time (or windows 8.1 for that matter)?
    Yup, we've got an update coming super soon! (See above) As for the cross platform question: Currently our servers are not set up for cross platform play. This, to my knowledge, is not something we are changing in the immediate future but maybe at some point down the road we will look in to.
    alespo and Deaconclgi like this.
    07-21-2014 03:59 PM
  20. sd173's Avatar
    Asphalt 8 is lagging a lot on my 1520. Which is really surprising me, since it's a 1520. Is there any way to fix this?
    It's still lagging. :(
    07-21-2014 04:11 PM
  21. Cole831's Avatar
    Ryan GTR2 512 mb RAM support?
    07-21-2014 04:29 PM
  22. Gameloft_Ryan's Avatar
    Just wanted to stop by and post about it on the off chance some of you didn't see: Modern Combat 5: Blackout will launch this Thursday (July 24th) for Windows 8 and Windows Phone, just like iOS and Android. Also, moving forward, Gameloft HD titles will have simultaneous launch days as iOS and Android.

    It's still lagging. :(
    Have you tried restarting your device since the lagging started? I know it's a standard response, but it's a place to start. If that doesn't help, you'll need to contact our support team to give them some additional details (:

    Ryan GTR2 512 mb RAM support?
    It'll be coming with the next update to the game according to the team. I haven't received a date/time frame for that update yet though.
    Deaconclgi and sd173 like this.
    07-21-2014 06:39 PM
  23. euichii's Avatar
    Hi Ryan. Any details if this will be free with IAP or will be paid upfront?
    07-21-2014 06:45 PM
  24. sd173's Avatar
    Have you tried restarting your device since the lagging started? I know it's a standard response, but it's a place to start. If that doesn't help, you'll need to contact our support team to give them some additional details (:
    Soft resetting seems to have fixed it. This happened a few times before too and some of those times resetting didn't do anything.
    07-21-2014 08:15 PM
  25. HyperKid's Avatar
    Hi Ryan. Any details if this will be free with IAP or will be paid upfront?
    It will cost 6.99$ and NO!
    It wont consists of IAPS
    But it will require a full time internet connection to play!
    07-21-2014 08:30 PM
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