I total agree with you, DELL SUCKS.
Their jingle DELL CARES is a direct opposite of reality; DELL DOES NOT GIVE A SH..
EXAMPLE:
If your order gets cancelled and Dell generates a new order, BEWARE, you may have received a machine with a defective mother board or other fault which is not easily identifiable within the first few weeks of using your computer. In other words, Dell could be offloading to you a faulty computer returned by a previous customer. Get your computer thoroughly checked by an independent computer expert.
This has happened to me and I am sure it has happened to other customers, which will allow a class action against Dell. I am the victim of fraud and have had to see my lawyer to get justice in court as "DELL DOES NOT CARE". After I transferred to Dell 6000 euros for a "NEW" laptop, they canceled my original order and created a new order number and shipped me a "defective computer that was returned by a previous customer" (the exact words used by the Dell technician)
The mother board was defective and the Dell technician was not even able to exchange it as the internal screws were badly damaged preventing any repairs to be carried out.
the only solution Dell offered me was for them to take the computer to their workshop to break it to pieces to be able to change the mother board. A solution which I refused and now demand a refund for the machine.
If anyone has had a similar experience with cancellation of initial orders, please let me know!
07-18-2020 06:18 AM