1. lpj_640's Avatar
    I have a problem with a HP laptop (windows 8.1) where it boots up but once entering the password to sign in, goes to a blank screen, occasionally a box pops up in the top left corner with the option to "close this program" or "wait" (like a Not Responding message box).

    Any advice on what the issue/possible fix is?

    Thanks

    Posted via the Windows Central App for Android
    07-27-2016 02:48 PM
  2. Chintan Gohel's Avatar
    I have a problem with a HP laptop (windows 8.1) where it boots up but once entering the password to sign in, goes to a blank screen, occasionally a box pops up in the top left corner with the option to "close this program" or "wait" (like a Not Responding message box).

    Any advice on what the issue/possible fix is?

    Thanks

    Posted via the Windows Central App for Android
    are you able to proceed to the desktop screen or does it get stuck at that point always?
    07-28-2016 01:33 AM
  3. lpj_640's Avatar
    Always gets stuck at that point. Goes from sign in/lock screen to blank

    Posted via the Windows Central App for Android
    07-28-2016 07:03 AM
  4. Chintan Gohel's Avatar
    07-28-2016 07:14 AM
  5. lpj_640's Avatar
    Thanks, doesn't seem to work though. Still boots to sign in after pressing F8.

    Posted via the Windows Central App for Android
    07-28-2016 07:41 AM
  6. lpj_640's Avatar
    I have managed to get into Task Manager though, if that's any use?

    Posted via the Windows Central App for Android
    07-28-2016 08:02 AM
  7. Chintan Gohel's Avatar
    I have managed to get into Task Manager though, if that's any use?

    Posted via the Windows Central App for Android
    Perhaps you can end a process that seems unfamiliar - a program I believe.
    In task manager, there should also be a section for startup programs - disable all unnecessary programs from running at startup


    Honestly speaking, this has reached a stage that is beyond my experience and knowledge - I'm getting some of my colleagues on top of this to help you further
    07-28-2016 08:05 AM
  8. RumoredNow's Avatar
    It sounds like Windows Explorer is not working properly on start up.

    In Task Manager scroll to the bottom of the processes list and see if Windows Explorer is working.

    capture02.png



    If Windows Explorer is borked, you should be able to fix it. Use method 4 (check/correct registry) found here: Windows explorer.exe does not start at startup

    Since you lack WE, you will need to use the Windows + R keys to call up Run and type in "regedit" then click "OK."

    Make only the change shown in the guide I linked. Playing with the registry can have dire consequences.
    Chintan Gohel likes this.
    07-28-2016 10:45 AM

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