They emailed me back, saying nothing of value.
My question was: "The Fandango app for Windows Phone 8 (
Fandango | Windows Phone Apps+Games Store (United States)) is broken and has been for a long time, it can't detect location and will not get past that. Will it be fixed, and if so when?"
Their response: "Thank you for your email and we apologize for any inconvenience you may have encountered.
If you are having issues with a Fandango mobile app loading information then we suggest that you delete the app and reinstall it. After deleting the app we suggest that you visit the proper Fandango app site and re-download the app in case there is a new version that has been released. Once you have downloaded the app again you would follow the normal installation steps. If problems or issues are still occurring then you may want to contact your phone or phone providers tech support."
I did see an email address in the app though, specifically for Windows Phone comments. I might try that later. However, I DID discover that the app worked when I was using WiFi and setting the location, but crashes when using cellular. I know it worked before for me, so maybe I used WiFi at the time. Of course, in most cases people use cellular with this app when trying to find theaters in the area they happen to be in, so I'd hope they can fix that.