1. StarSapphire22's Avatar
    I spent $4.99 on some simoleons, but they aren't showing up in my game. I can't seem to find a place to contact ea support, at least not for WP. I've closed and reopened the app, but no luck. Does anyone have any tips for me?

    I just knew I should have behaved and not bought any... :P
    04-08-2014 10:03 AM
  2. Bryan Sayas's Avatar
    Try to buy it again, when the store shows up wait for it to load and press install. Nope, I'm not talking about the game, I'm talking about the in-app purchase, I too have had the same issue and the publisher told me to do so.
    04-08-2014 10:19 AM
  3. StarSapphire22's Avatar
    I don't have an install button...I hit the option in the online store and it takes me to the purchase screen, but there's only buy or cancel. If I hit buy I'll just get charged again...
    04-08-2014 01:20 PM
  4. Bryan Sayas's Avatar
    Is that so? Then you should contact the publisher about that and ask about a refund, make sure you have a proof of purchase
    04-08-2014 01:59 PM
  5. StarSapphire22's Avatar
    That's the problem, I can't find a way to contact them. The in-app help link is just FAQs, the EA support twitter account isn't responding, I tried signing up on Origin to get a hold of someone there, but I "can't make an account at this time." I need a phone number, but I can't find one.
    04-08-2014 02:40 PM
  6. Bryan Sayas's Avatar
    go to microsoft's support page, I asked there to help me first then they gave me the contact for the publisher I needed
    04-08-2014 10:58 PM

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