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  1. Toan Le's Avatar
    Hello all,

    Bought and completed Asphalt 7 on our Surface. Our question is, how do we start over? We understand that achievements and what not would not be reset, but how do we 'reset' the game so the cars are locked, rep is back to zero etc. and begin again. Please don't tell me that after buying the game it's a one time play and then you're done.

    Any help would be appreciated.
    Thanks

    I don't remember if there were a "reset" button in the game, but you can just simply uninstall, then re-install the game. Your progress will be reset. Don't worry about having to re-buy Asphalt 7. When you buy a game, you own it forever.
    Brad and Ellen likes this.
    01-26-2015 12:46 PM
  2. Brad and Ellen's Avatar
    I don't remember if there were a "reset" button in the game, but you can just simply uninstall, then re-install the game. Your progress will be reset. Don't worry about having to re-buy Asphalt 7. When you buy a game, you own it forever.
    Hey there, thanks for the reply. I probably should of clarified in my original post that we have already uninstalled and re-installed the game and all of our previous save data is still there...and you're right, there is no 'reset' or 'start' button, hence our confusion.
    01-26-2015 02:14 PM
  3. Gameloft_Ryan's Avatar
    Hey Ryan. Why Puzzle Pets "Requires Xbox" in the description of the store, but its not Xbox?
    I can't remember specifically off of our road map, but it's possible that Puzzle Pets will be updated at a later date with Xbox features. That's probably why it's shown there. I can ask to confirm though!

    Yeah Ryan, please ask the development team how long will they take to push out the next update for six guns. How many more months will we have to wait?
    I am still working on trying to find out for you all. I apologize for not having more information at this point!

    Hello all,

    Bought and completed Asphalt 7 on our Surface. Our question is, how do we start over? We understand that achievements and what not would not be reset, but how do we 'reset' the game so the cars are locked, rep is back to zero etc. and begin again. Please don't tell me that after buying the game it's a one time play and then you're done.

    Any help would be appreciated.
    Thanks
    Hey Brad and Ellen! If the uninstalling/reinstalling didn't work you could try contacting our Customer Support team and see if they could reset your profile. I know for some of our newer games that is an option available to them, so it might be available for Asphalt 7.

    You can try using this link: Gameloft Customer Care - Online Support for All Games & Devices
    01-26-2015 06:55 PM
  4. Aero_Smash's Avatar
    I can't remember specifically off of our road map, but it's possible that Puzzle Pets will be updated at a later date with Xbox features. That's probably why it's shown there. I can ask to confirm though!
    Can you ask please? Brothers in Arms is in the same case: "Requires Xbox" since launch but till today its not Xbox. Thanks :)
    01-26-2015 09:36 PM
  5. Gameloft_Ryan's Avatar
    Can you ask please? Brothers in Arms is in the same case: "Requires Xbox" since launch but till today its not Xbox. Thanks :)
    Yup, I can definitely check!
    01-28-2015 02:53 PM
  6. colinkiama's Avatar
    I don't think the gameloft games are optimised for the Lumia 730, 735 and 830. Lags and freezes occur at unusual times. I tried to contact support but there is no option for these phones. Surely if the Moto g and LG Bello with the same configuration work well, the windows phones with the same configuration can work too.
    01-31-2015 11:25 AM
  7. AVerifiedDeath's Avatar
    I only play for the achievements for them
    01-31-2015 11:44 AM
  8. stokes1510's Avatar
    I only play for the achievements for them
    I'm with you on that we need even more Xbox games from gameloft
    01-31-2015 12:02 PM
  9. A k harry's Avatar
    Hey ryan, yesterday i saw six guns gang showdown MEET DEATH (new update) trailer on you tube
    .... Will it be available for windows phone or we will have to wait further.. Please reply me .. Although there are very less games in this platform ...?
    02-01-2015 04:28 AM
  10. Gameloft_Ryan's Avatar
    First things first: The games that have "Xbox Required" on them but aren't Xbox titles was an issue on our end when we submitted them. We will be changing the listings in the very near future. Our team is working to find out if we need to completely re-list the game or if we can update the current store listings. Thanks everyone who flagged this with me! :D

    I don't think the gameloft games are optimised for the Lumia 730, 735 and 830. Lags and freezes occur at unusual times. I tried to contact support but there is no option for these phones. Surely if the Moto g and LG Bello with the same configuration work well, the windows phones with the same configuration can work too.
    Sometimes these issues are due to lots of background processes or other programs that might have led to a shortage of memory. Any chance you've been able to try the games after restarting your device and then trying the games? Let me know if you can (:

    Hey ryan, yesterday i saw six guns gang showdown MEET DEATH (new update) trailer on you tube
    .... Will it be available for windows phone or we will have to wait further.. Please reply me .. Although there are very less games in this platform ...?
    We are currently shuffling a lot of our Windows resources around. Once this is done, I'll have a better idea for what's coming in terms of updates and new releases!
    02-02-2015 06:47 PM
  11. AVerifiedDeath's Avatar
    Ryan I don't like dragon mania legends.. Well I do.. But if it was Xbox enabled I would like it more, I'm not trying to be your unsatisfied customer but dragon mania legends is sooooo boring after a while! Sorry I really want Ludia to bring dragons rise of berk!.. I'm sorry!
    02-03-2015 10:24 PM
  12. AVerifiedDeath's Avatar
    Dragons rise of berk is a better game with DIFFERENT LOOKING DRAGONS NOT JUST COPY AND PASTE!
    02-03-2015 10:25 PM
  13. AVerifiedDeath's Avatar
    All dragons look the same, but yes very good game, just not my style any more!
    02-03-2015 10:25 PM
  14. Gameloft_Ryan's Avatar
    Ryan I don't like dragon mania legends.. Well I do.. But if it was Xbox enabled I would like it more, I'm not trying to be your unsatisfied customer but dragon mania legends is sooooo boring after a while! Sorry I really want Ludia to bring dragons rise of berk!.. I'm sorry!
    I'm sorry to hear that! Hopefully the future updates we have planned for the game will bring some exciting content for you to check out (:
    02-04-2015 06:17 PM
  15. AVerifiedDeath's Avatar
    Thx Ryan I hope to keep playing your games!
    02-04-2015 07:22 PM
  16. kampz69's Avatar
    Ryan, any idea what's going on with Dungeon Gems? Aside from the fact that we got a half baked version compared to iOS/Android, there have been no "Limited-Time Events" for a day or two now.
    02-04-2015 11:26 PM
  17. Akash Patel's Avatar
    Ryan total conquest crashes every 2-5mins on both windows 8.1 and WP8.1 can you let your team know about it.
    Last edited by Akash Patel; 02-05-2015 at 12:50 PM.
    02-05-2015 12:40 PM
  18. hope4wp's Avatar
    when will we get the spider-man unlimited update? :( are we even going to get it?
    02-05-2015 05:51 PM
  19. Futra Hurairah Salleh's Avatar
    when will we get the spider-man unlimited update? :( are we even going to get it?
    My same thoughts exactly. Was surprised to received an update this morning on my iPad mini 3.. LOL at the fat spidey, though. Hehe
    hope4wp likes this.
    02-05-2015 08:08 PM
  20. Maritox Cacici's Avatar
    Hey Ryan! Thx for the update on UNO! prett cool stuff. But the game became kind of unplayable to my friends and me. It crashes too much! Hope ur people checks it!
    02-06-2015 02:24 AM
  21. hope4wp's Avatar
    My same thoughts exactly. Was surprised to received an update this morning on my iPad mini 3.. LOL at the fat spidey, though. Hehe
    They are totally ignoring the questions about WP! I cannot even transfer my game save from WP to android/ios
    02-06-2015 03:31 AM
  22. Mohamed Ashid's Avatar
    *sigh*

    No updates for Spiderman Unlimited.... And Despicable me: Minion Rush also received an update.... It was also not updated for WP..... And Six guns... And blitz brigade... And... Well you get the point
    hope4wp likes this.
    02-06-2015 03:49 AM
  23. Andrei Dorin's Avatar
    *sigh*

    No updates for Spiderman Unlimited.... And Despicable me: Minion Rush also received an update.... It was also not updated for WP..... And Six guns... And blitz brigade... And... Well you get the point
    Can i continue with GT Racing with all Ice Age games ..With MC 4 MC5 series etc etc ...
    02-06-2015 04:42 PM
  24. Visa Declined's Avatar
    I'm hoping that when Windows 10 for phones drops, Gameloft can update their graphics for DX12 like they did for iOS's Metal API.
    I played Asphalt 8 on my 6 Plus, and the graphics are pretty insane. The cars leave flame burnouts on the road when they use nitrous.

    bompwmb.jpg
    02-07-2015 08:35 PM
  25. Gameloft_Ryan's Avatar
    Ryan, any idea what's going on with Dungeon Gems? Aside from the fact that we got a half baked version compared to iOS/Android, there have been no "Limited-Time Events" for a day or two now.
    Dungeon Gems doesn't have any new updates, outside of hotfixes/bug fixes, on all of the platforms. I'm more than happy to continue to relay any feedback you all have though!

    Ryan total conquest crashes every 2-5mins on both windows 8.1 and WP8.1 can you let your team know about it.
    Sure thing, I can definitely mention it!

    when will we get the spider-man unlimited update? :( are we even going to get it?
    Some sad news here folks. I just talked to the Spider-Man Unlimited team and they will be posting more about this on the SMU Facebook page, but basically here is what they had to say:

    At this time there are no current plans for the new Spider-Verse update to be released on Windows Phone. The decision to not release further updates at this time was based on a few factors, but the good news is that events will return shortly! Additionally, Customer Care is still available to assist with known issues and troubleshooting.
    Hey Ryan! Thx for the update on UNO! prett cool stuff. But the game became kind of unplayable to my friends and me. It crashes too much! Hope ur people checks it!
    The update caused the game to be unplayable? Yikes! Have you done the typical restart your device stuff to see if that helps after updating?

    They are totally ignoring the questions about WP! I cannot even transfer my game save from WP to android/ios
    I apologize for not having more specific answers for a lot of titles. We are shuffling a lot of resources to try and optimize our Windows production teams and it's caused a lot of changes internally now. As always, as I get information I'll be sure to share it!
    02-09-2015 04:58 PM
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