View Poll Results: What's Holding Back Windows Phone Adoption

Voters
35. You may not vote on this poll
  • Metro/Modern UI is too foreign to iOS/Android users

    2 5.71%
  • Companies refused to make or pull apps from the Store

    16 45.71%
  • Lack of Google services/Forced into Microsoft's ecosystem without alternatives

    2 5.71%
  • Too few OEMs or OEMs using the reference design given by Microsoft

    2 5.71%
  • Lack of advertising from OEMs and Microsoft

    13 37.14%
05-17-2015 07:10 PM
64 123
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  1. crossalchemist's Avatar
    <rant>
    None of these. It's lack of carrier and Microsoft support, and I don't mean updates. Carriers don't even advertise that Windows Phones are available. Go into any WalMart with a carrier outlet/kiosk and they won't have a single Windows Phone on display. Most AT&T and Verizon shops do not carry Windows Phones in store.

    As for lack of Microsoft support, if we don't get "first and best on Windows" anymore, we should still get "equal and at the same time". Instead it's lesser versions of the products (I'm looking at you Office team), half a year AFTER it comes to iOS and Android. People who do use Microsoft products are better off on iOS or Android because right now it's the better Microsoft experience.

    If near zero carrier support is going to continue, then Microsoft needs to stop advertising capabilities that are only available on one or two handsets. During the "Verizon is blocking the updates" fiasco, it was aggravating to see adds for Windows Phone that displayed abilities that 95% of the Windows Phones in people's hands didn't have. Most of the phones can't do "Hey Cortana", so stop putting it in ads, that way people won't be disappointed when they buy a phone that can't do it. They are use to iPhone ads that show off the things that ALL IPHONES (of that version) CAN DO.

    A lot of people won't realize that a 830 won't be able to do everything that a 930 can (or that it can, but only after an update that the carrier will never make available), because the ad was for WINDOWS PHONE, not just for the 930. When they do discover this, AFTER they've bought the device, they will rant to their friends and family for till their next upgrade about how crappy and deceptive Windows Phone is.
    </rant>
    04-02-2015 12:25 PM
  2. jeffchapik's Avatar
    ^^^ This

    Go into to any AT&T or Verizon store and ask to see a Windows phone. If you aren't outright ridiculed, you will at the very least be firmly steered towards a iPhone or the latest android offering. I've done it several times in different locations, sometimes legitimately looking to buy, and other times just to see what happens. It's always the same.
    crossalchemist likes this.
    04-02-2015 12:48 PM
  3. StevoPhilo's Avatar
    ^^^ This

    Go into to any AT&T or Verizon store and ask to see a Windows phone. If you aren't outright ridiculed, you will at the very least be firmly steered towards a iPhone or the latest android offering. I've done it several times in different locations, sometimes legitimately looking to buy, and other times just to see what happens. It's always the same.
    I honestly think that this is what needs to change. Don't they have Windows reps that go to those stores? What about my mystery shoppers that catch this stuff? I know I get it all the time in retail environment and if I don't show a non-biased attitude my manager hears it.
    04-02-2015 01:37 PM
  4. muvig's Avatar
    One thing about Windows phone I hate most is the 'US only' tag. We are still waiting for Cortana without the need to change regions (I am using English of cause)
    04-02-2015 01:48 PM
  5. muvig's Avatar
    And the most resilient OS in the world is Windows, every hacker, virus/malware is targeted at windows!
    04-02-2015 01:52 PM
  6. rahul rustagi1's Avatar
    The quality of apps is indeed the biggest reason why many non tech savvy experimenters move to Android
    04-02-2015 01:55 PM
  7. anon(5725119)'s Avatar
    For the majority of people, it will always be apps. As much as Microsoft or even Microsoft fans would like to claim that the app gap has closed, it really hasn't. There's still so much missing. And the official apps that are available are pretty poor. Instagram, Vine, Twitter; prime examples. Incredibly popular on iOS and Android.
    04-02-2015 02:10 PM
  8. mordand's Avatar
    Yes the app gab is as I see it the biggest problem. And the support of other tech. For example support for fitness gadgets from polar, Garmin ect. You always have to check if the new item you purchase is supported by the platform.
    I am not a developer, but I cant help wondering if the development kit and API's are more troublesome to use than the ones for android and ios.
    04-02-2015 02:22 PM
  9. DuoWing's Avatar
    I really wish people would stop talking about the future of Windows Phone as if it has saved the platform. I'm really excited for the future and I hope it does save the platform, but most people don't know anything about the future with Windows 10. They don't go on sites and forums like these. They see what is currently out. iPhone 6/6+, Note 4, and they know the Galaxy S6 is coming. They buy these phones on contract because most people do not know about buying a phone outright, nor do they want to spend $300+. So now there goes another customer for 2 years. There is essentially no flagship. In the US you have to be on Verizon to get the icon or the absolutely gigantic 1520 on AT&T. The 1520 is too large for what many people want so it's out and there's nothing else comparable. Verizon users can't have the 1520 they might want. A friend on T-Mobile wanted to switch back to Windows Phone now that his two years are up. His option is the 635? Get a crappier processor, no front facing camera, a worse screen, etc, etc? He's not going to downgrade to a Windows Phone. Another friend on T-Mobile has a 925. He has no upgrade path. His wife has an 8x. She likes to use snapchat and instagram. Well she might not understand what 6tag is, and there's no snapchat so her upgrade will be back to Android. Developing multi-platform apps may not be a lot more work, but to be able to develop something that is pretty similar between iOS and Android then have to make a bunch of new assets and designs to layout to fit the Windows Phone ecosystem is something that may turn a developer away especially when the userbase is undetermined.

    I've mentioned in other threads that I've experienced the ridicule of owning a Windows Phone. I really like the 1520, but again it's gigantic and really my only option as far as a flagship currently goes. Microsoft needs to start with a flagship that improves upon the 1020s camera. That's the one thing people do favorably talk about when it comes with WP. Then they need to take that flagship and make sure it can come out for all carriers, so everyone can get it. That alone would be a good start in getting more users. People willing to try the platform are more likely to if they are getting awesome cameras and hardware and know that they're getting a phone that will be better than what they're currently using.
    Laura Knotek and EMINENT 1 like this.
    04-02-2015 03:04 PM
  10. jlzimmerman's Avatar
    While apps is the biggest reason, you should have added Tech Journalist / Carrier Salespeople pushing people away from WP. This is a huge problem also.
    crossalchemist likes this.
    04-02-2015 03:22 PM
  11. worldspy99's Avatar
    While apps is the biggest reason, you should have added Tech Journalist / Carrier Salespeople pushing people away from WP. This is a huge problem also.
    Sometimes you get a contrary opinion also:
    An iPhone user's (surprisingly positive) experience with Windows Phone | Macworld

    Apps, apps, apps
    Marketshare, marketshare, marketshare

    We are caught in a chicken and egg scenario on this platform...
    MarkusDindu and Laura Knotek like this.
    04-02-2015 03:47 PM
  12. DoctorSaline's Avatar
    In app UI; the one with typographic centric headers and ellipsis app bar menu need not changing per se. But one area where new users don't warm up to is the start screen. Most users just don't understand that grid of live tiles. So, what MS needs is an option for traditional style start screen UIs which are more in line with iOS and android.
    Other than that, it is the limitations for app development(OS lacking in features that are part of all major smartphone OSes) that didn't let developers warm up to the platform which led to the lack of apps that didn't win any awards from the end users.
    Lastly it was the crippled IE for phones that in absence of native apps, couldn't deal with the modern mobile web properly rendering the whole point of smartphones mute.
    04-02-2015 03:57 PM
  13. MikeX74's Avatar
    In my view, the app gap is an issue, but so is the lack of advertising(or more specifically the lack of effective advertising). I wish there had been an option to make two selections.
    04-02-2015 04:13 PM
  14. crossalchemist's Avatar
    While apps is the biggest reason, you should have added Tech Journalist / Carrier Salespeople pushing people away from WP. This is a huge problem also.
    When I bought my HTC 8X on Verizon (two years ago), which I had to special order, the salesman said, "Why do you want this? Verizon is gonna drop Windows Phone next year. Windows Phone will be dead a year after that."
    04-02-2015 04:39 PM
  15. TechAbstract's Avatar
    Lacks of marketing for sure. Samsung and Apple are top two at marketing.
    04-02-2015 05:41 PM
  16. MarkusDindu's Avatar
    The iPhone's and Galaxy's/Note's are really popular, and every carrier stocks them and recommends them. They have all of the latest apps, and they all have good camera's. Why would any normal person, and I specify "normal" here... purchase a Windows Phone? The stuff that we think is awesome and unique means nothing to normal people.
    DuoWing, Ruined and colinkiama like this.
    04-02-2015 06:46 PM
  17. bradm77's Avatar
    Nobody uses Windows Phone because nobody ELSE uses Windows Phone. It's the "Sheeple" effect.


    Why Windows Phone Isn't More Popular in the U.S. -- Redmondmag.com
    04-04-2015 06:35 AM
  18. gwinegarden's Avatar
    The "need" to have what your friends have.
    04-04-2015 08:18 AM
  19. maclancer's Avatar
    The "need" to have what your friends have.
    You know what... I rather be in Windows Phone... We are special and nobody know the privilege of owning one.
    04-04-2015 08:44 AM
  20. mrpuny's Avatar
    Everything discussed above - and more - factors in to holding Windows Phone back. Windows Phone is suffering a death of a thousand cuts. It starts with the fact that Windows Phone was extremely late to market relative to the competition, allowing Android and iOS to define the current era of touch-based smartphone UIs/OSes long before Windows Phone launched. The iPhone launched in Summer of 2007; The first Android handset came out in Fall 2008. The first Windows Phone 7 devices came out in Fall 2010, over 3 years after the iPhone, 2 years after Android. In the fast moving mobile market, this was an eternity. Heck, WebOS (remember that?) came out in Summer 2009, over 1 year before WP7. Windows Phone even launched roughly six months after Apple released the 1st iPad. When you're that late to a market that already has two popular competitors, you've got a serious uphill battle in the best case.

    When it comes to the UI, not only was WP7 different than the dominant mobile OSes at the time, but UI-wise it had nothing to do with it's namesake desktop OS either, making it doubly confusing to consumers. The situation with Windows 8 is different, but potentially even worse. With Windows 8 there's a coherence between the desktop OS and phone, but given the unpopularity of Windows 8, that doesn't do Windows Phone any favors. When showing off my Windows Phones the reactions have ranged from indifference to a "Yuck, it's like Windows 8" type of reaction. Since I hadn't seen this sort of reaction discussed much in the media, I thought maybe it was just unique to my circle of friends and acquaintances. However a few months ago, Josh Pollard on the Entertainment 2.0 podcast related a similar reaction by a friend of his who, when seeing the tiled interface of a Windows Phone for the first time, refused to look at it any further based on her negative opinion of Windows 8 on a laptop. What's even more interesting is that Josh said she had previously told him that although she hated the interface on her laptop, she could see the potential for it on a tablet. (On a related note, I think it's interesting that while MS is talking about Windows 10 coming to the Xbox One, Microsoft never really highlights that it's currently based on Windows 8. As Paul Thurrott has mentioned, if Windows 8 had taken off, Microsoft would be trumpeting the fact that it's also on the Xbox One. As it is, they're doing their best to distance the Xbox from Windows 8. Can't really do that with Windows Phone, though.)
    04-04-2015 11:43 AM
  21. jleebiker's Avatar
    I think with Win10 coming out and Universal Apps, there might be an uptick in adoption, but Microsoft will have to have a long term strategy to keep those users engaged or they will see people going back to what they knew before.

    One of the biggest things they are going to have to do is get more hardware manuf onboard. Right now, the current crop of handsets are not inspiring at all. There's no compelling reason for someone to pick up a new one.
    04-06-2015 09:51 AM
  22. Bataar's Avatar
    The biggest initial problem was Microsoft's inability to market the phone. Marketing has been Microsoft's biggest problem for a long time. Nearly every product they put out or come up with and cancel before production is better than the competitor's product, but because Microsoft can't market it, it fails. Remember the Zune? It was better than the iPod in almost every category and the software was so much better than iTunes it wasn't even funny, but Microsoft just didn't market it. Remember the original Surface "dance" commercials? I wanted a Surface Pro before ever seeing those commercials and after seeing them I wanted an iPad :). Somehow, they got it right with the Xbox brand, but that's been about it.

    Once Microsoft can market the Windows Phone, they need to work with the carriers. I don't know why employees at carrier stores don't like Windows Phone, but they definitely seem that way. If/when the phones are in stock, they will drive customers to Android/iPhones. Maybe they make more commission off of them. Maybe those companies offer better spiffs and incentives. Microsoft needs to work with those stores to make sure they're on a level playing field.

    Those are the two biggest factors. If they could be fixed, people would be buying Windows Phones a lot more than they are now which would then fix the problem of the app pool as developers would be vastly more inclined to make apps for the platform as the user base would be expanding. I know a lot of Android/iPhone users and every single one of them has been impressed with my Lumia 1520 and like the OS as much if not better than the OS on their phones.
    Laura Knotek and jleebiker like this.
    04-06-2015 12:35 PM
  23. MysticForce's Avatar
    From my example people doesn't like all that metro ui.
    Also local apps are missing, some of then are useful such as bus lines schedule and similar.
    04-07-2015 02:18 AM
  24. Bojan Malinovic's Avatar
    The reason for this thread is to have some data from you guys, the reader of this thread. I am planning to make a review and comparison video of Windows 10 for Phones and Windows Phone 8.1 in terms of the UI design and I need prove the point of Windows Phone UI is good enough and don't fix what is not broken.
    Well you made some good points in your poll and in my opinion there are several reasons for slow adoption of WP.

    1. Metro/Modern UI is in most cases better solution than IOS/Android have, but just regarding live tiles. Start screen of WP with live tiles is clear, informations are displayed on tiles giving user overview of activity on phone. But rest of UI is confusing for most of users, even I, poweruser find myself confused almost every time when I enter settings. Settings are just thrown away without any obvious order making it difficult to navigate and find what you need. Even though WP is youngest of all three OS-s, only recently, features that are long available on other two platforms are introduced in WP. If MS wanted better adoption they should have opted for faster features introduction.

    2. Second and third number should be put under same number. Lack of apps is definitely one of the reason for slow adoption of platform. Even worse thing is that some major apps are published long time ago and saw one or no updates at all. So yes apps are one of main reasons for slow adoption, that is why now MS tries to fix it with W10. Regarding scroogle apps, I dont miss any of them, since there are good alternatives for them, I find MS mail app better than gmail app on Android. Only bummer now is scroogle is changing appi for youtube and it will have some impact on WP.

    4. About desing, this one is definitely not the issue, because some of MS phones and previous Nokia phones are one of best looking phones. Anyway adoption of platform is not impacted that much with visual appearance of phones since there are Lumias that can satisfy everybody taste.

    5. MS could use more agressive advertising.
    matt john2 likes this.
    04-07-2015 04:37 AM
  25. Ray Adams's Avatar
    Why everyone is thinking that Universal apps is what you need for sucess?! Belive me it is not! 95% of apps in WP store written using Silverlight. Microsoft is killing Silverlight and bringing RunTime. You just cannot convert Silverpoght apps to RunTime and witht using RinTime you cannot write Universal apps.

    now cont how many developers will rewrite their apps from scratch to be Universal? Not many.

    Microsoft digging its own grave last two years.


    Now about UI.
    I left WP first because I need apps that not exist on WP and second because I tired of scrolling! When I use iphone I know where is Facebook (for example) is located and it is always there!!!
    what about WP start screen? You just know that some tiles for apps is somewhere down there. Same for the list of apps. I am tired of scrolling it. Tapping on char, then scroll, then tap. Is not helping.

    Just see how good was accepyance of WIndows 8 Moder UI! Everyone hated it. Dont you think WP get same fate?

    MS MUST give ability to change shell or give ability to develop new one!
    matt john2 likes this.
    04-09-2015 02:03 AM
64 123

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