1. bo_woods's Avatar
    Have you went to the Microsoft store and got good help with a phone that was no longer in warranty?
    05-02-2015 12:51 PM
  2. xandros9's Avatar
    For money probably.
    Laura Knotek likes this.
    05-02-2015 01:04 PM
  3. bo_woods's Avatar
    Has anybody gone into a Microsoft store and still been helped despite having an out of warranty Lumia device??
    06-08-2015 06:08 PM
  4. vineet_vpns12's Avatar
    Nokia did it for out of warranty phone with a small fee.
    As MS is now the owner, hoping they are continuing the trend by charging a small fee.
    xandros9 likes this.
    06-08-2015 06:18 PM
  5. RumoredNow's Avatar
    Moved to more appropriate area... Correct me if I'm wrong, but this seems more general than immediate need, yes?
    06-08-2015 07:05 PM
  6. bo_woods's Avatar
    Moved to more appropriate area... Correct me if I'm wrong, but this seems more general than immediate need, yes?
    Yes, you're correct. Sorry, it is more indeed more general
    RumoredNow likes this.
    06-08-2015 07:11 PM
  7. bo_woods's Avatar
    So has anybody been helped at an MS store with an out of warranty device?
    06-08-2015 07:59 PM
  8. xandros9's Avatar
    I don't really see why they won't repair or replace a damaged device for a likely hefty fee. It'll probably vary depending on location, who's working there, etc.
    Laura Knotek likes this.
    06-08-2015 08:09 PM
  9. bo_woods's Avatar
    I don't really see why they won't repair or replace a damaged device for a likely hefty fee. It'll probably vary depending on location, who's working there, etc.
    I wasn't exactly speaking of getting a repair from damage. I was speaking more along the lines of defect, such as a 1520 that is all of a sudden having ghost taps, or an ICON with a camera that wont turn on, 830 with an in & out speaker, etc.
    06-08-2015 08:21 PM
  10. Dusteater's Avatar
    I'd like to know as well, have a 1020 with bad USB port. Was going to throw it out.
    06-08-2015 08:24 PM
  11. xandros9's Avatar
    I wasn't exactly speaking of getting a repair from damage. I was speaking more along the lines of defect, such as a 1520 that is all of a sudden having ghost taps, or an ICON with a camera that wont turn on, 830 with an in & out speaker, etc.
    I'm thinking that will really depend on who you speak to. I'd give them a call or something, although defects past the warranty period probably isn't fair game for a free repair. Might get lucky though.
    Laura Knotek and bo_woods like this.
    06-08-2015 09:12 PM
  12. T_W_T9500's Avatar
    Me too, mine has a SIM defect
    06-08-2015 09:26 PM
  13. Curtieson's Avatar
    I'd like to know as well, have a 1020 with bad USB port. Was going to throw it out.
    Get a wireless charging back for it, cheap work around. Worst case, the screen is worth maybe $50.

    My sister has a 1020 with a broken screen. She lived 10 miles from a store when she bought it but moved and is now about 3 hrs away so she couldn't go in but called instead. They wouldn't fix or replace it with a 1020, they said she could have an 830 as her replacement device but no thanks.

    Told her to just wait till fall and get whatever flagship is released. Bought a 635 to hold her over.
    Laura Knotek and xandros9 like this.
    06-08-2015 09:50 PM
  14. Guytronic's Avatar
    Based on my last experience with Microsoft and devices with valid warranties.

    Microsoft is having a tough time helping people with warranties.
    Laura Knotek likes this.
    06-08-2015 11:31 PM
  15. bo_woods's Avatar
    That's sad
    06-09-2015 06:44 PM

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