05-04-2015 01:58 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I forgot my live account password and nothing I do to reset it is working. I practically can't do anything on my phone at the moment, I have filled the questionnaire - not enough information provided, Tried the one time code - I am not receiving any message from Microsoft on my phone. Please Help!!
    05-04-2015 02:28 AM
  2. RumoredNow's Avatar
    RumoredNow
    Possibly you will navigate this issue better on a PC browser.

    It sounds like it is the email address linked to your Microsoft Account?

    Try from a PC: https://account.live.com/ResetPassword.aspx

    Or try Microsoft Customer Care: microsoft customer care - Bing
    05-04-2015 01:58 PM
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