How can I get the on screen buttons working on my Windows phone?

[Windows Central Question]

On Screen buttons are not working in Windows phones

Hi,

I had used Lumia 1520 for One Year and it is really good, and recently for some reasons i moved to Lumia 535 and as you know it has a On-Screen buttons.

after some days i felt the phones On-Screen buttons are not working properly so i bought a new Lumia 535... I feel this new phone is also the same... then i used my friends Lumia 535 for some days it is also the same.

it is only issue with 535 model or all Coming windows phones will be the same from now on because all pones will have On-Screen buttons only.

Regards,
Muralidhar

 

[Martsicky]

Please make sure that your device software is up-to-date.

http://www.windowsphone.com/en-us/how-to/wp8/basics/how-do-i-update-my-phone-software

Restart your device:

http://www.windowsphone.com/en-us/how-to/wp8/phones-and-hardware/restart-my-phone

Back-up your data and hard-reset your device:

http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/back-up-my-stuff

http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/reset-my-phone

If problem persists, you should consider returning your phone or visiting a local Device Care Point (formerly Nokia Care).