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08-31-2015 03:27 PM
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  1. AaLF's Avatar
    AaLF
    Seems the only way to change my 630's registered Microsoft email is a hard reset. So after reset, I start over with creating a new Microsoft acct with my prime email so I can finally read my mail from the 630.

    BUT... how will I recover my backup? Won't it be filed under the old email?
    08-29-2015 02:50 PM
  2. FAHMI BASSEM's Avatar
    FAHMI BASSEM
    Wait wait wait, you hard reset your device to access mail box on your phone?
    Why didn't you simply added it as an account?
    + to restore your backup you need to use the same account you used to back up
    08-29-2015 03:06 PM
  3. AaLF's Avatar
    AaLF
    Salaam Fahmi.
    My Lumia 630 Microsoft acct is "account info removed"
    My prime email acct is "account info removed" (both are outlook accts).
    I need "account info removed" on the 630 to access my emails.
    I am not permitted to add another outlook acct (aalf@live.com).
    Nor am I permitted to change the Microsoft acct "account info removed"
    Seems the only way is a reset.
    But how do I recover backup without "account info removed" as my lumia 630 Microsoft acct?

    Mod edit personal e-mail accounts removed...
    Last edited by Guytronic; 08-29-2015 at 04:27 PM. Reason: personal info removed from reply
    08-29-2015 04:18 PM
  4. FAHMI BASSEM's Avatar
    FAHMI BASSEM
    Unfortunately, you need the account you used for backing up, but why can't you add another outlook acct?
    08-31-2015 02:37 AM
  5. AaLF's Avatar
    AaLF
    Originally Posted by FAHMI BASSEM
    Unfortunately, you need the account you used for backing up, but why can't you add another outlook acct?
    No idea. It kept saying an outlook.com acct is already on this phone won't allow a 2nd hotmail account onboard.
    08-31-2015 05:18 AM
  6. FAHMI BASSEM's Avatar
    FAHMI BASSEM
    Kinda weird, WP allows you to add an alias for an existing account, why wouldn't it allow you to add another account.
    After hard resetting, does it work?
    08-31-2015 08:22 AM
  7. AaLF's Avatar
    AaLF
    No. Still not working. The cycle is= sign in>"syncing">attention required>sign in>"syncing">attention required>sign in>"syncing">attention required>sign in>"syncing">attention required> etc
    Last edited by AaLF; 08-31-2015 at 02:34 PM.
    08-31-2015 02:14 PM
  8. RumoredNow's Avatar
    RumoredNow
    Sign into the primary on the phone as a Microsoft Account...

    Add the secondary on the phone ONLY as an email account. You can also try Advanced Setup in the email categories.


    Also...

    This thread has been moved to an appropriate forum...

    As per this advice: http://forums.windowscentral.com/ask...ion-forum.html WC members are free to post in all areas of the board. Please use Ask a Question only for time critical help issues that affect the immediate functionality of your device.
    08-31-2015 03:27 PM
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