1. Windows Central Question's Avatar
    I reset my phone and did not trun off reset protection and I'm not sure which account I used to set it up
    12-03-2015 11:18 PM
  2. RumoredNow's Avatar
    I need a Recovery key to unlock my phone. How do I find it or get it can someone tell me?
    Log Into your Microsoft Account in a PC Browser: https://account.microsoft.com/

    Click on the "Devices" tab and then the "Your devices" option on the drop down menu. Scroll to your device.

    If you need a Recovery Key, the option should appear in the device listing to see the code.
  3. boltman2013's Avatar
    12-04-2015 12:21 AM
  4. TPoole95's Avatar
    I restored my Lumia 640 back to 8.1 after I got the Lumia 950 XL and I'm having the same issue. Usually when it gets to the reset protection part of setup it will have the option to choose to use the recovery key or you can hit next to just sign in with your account but now for me both ways require the key which wouldn't be an issue but when I go to the link in the post above my 640 isn't listed there so I can't get the code. I've found other people on Microsofts support sites with the same issue and so far it doesn't look like anyone has gotten it fixed. Anyone have any ideas?
    12-04-2015 04:32 PM
  5. ibrahim sulemana's Avatar
    how do i get my recovery key
    05-04-2016 10:07 PM
  6. RumoredNow's Avatar
    how do i get my recovery key
    Use the link boltman2013 supplied above.

    aximtreo likes this.
    05-04-2016 10:52 PM
  7. coolbreeze78's Avatar
    So I used the Windows Device restore tool on my 640. Didn't think to turn off reset protection first. On the first boot, it's asking for a key...I don't have it. When I go to https://account.microsoft.com/devices, I see it listed there but there is no "get recovery key" anywhere. I've looked for a long time, don't see it.

    Am I boned here? I'd think the phone would let me enter my Microsoft username/password on the phone itself, but it just prompts for a 5-box recovery key, which I don't have.

    I even tried removing the 640 thinking the recovery key would show at that time, but it says "can't remove right now" and that's it.

    Nice.
    06-03-2016 12:00 AM
  8. RumoredNow's Avatar
    Am I boned here?
    Try giving these guys a call: microsoft customer care - Bing
    06-03-2016 12:24 AM
  9. BabyKeria's Avatar
    I need a Recovery key to unlock my phone. How do I find it or get it can someone tell me?
    06-06-2016 10:42 AM
  10. RumoredNow's Avatar
    I need a Recovery key to unlock my phone. How do I find it or get it can someone tell me?
    Log Into your Microsoft Account in a PC Browser: https://account.microsoft.com/

    Click on the "Devices" tab and then the "Your devices" option on the drop down menu. Scroll to your device.

    If you need a Recovery Key, the option should appear in the device listing to see the code.
    06-07-2016 08:39 PM
  11. Plenty Pede's Avatar
    I reset my phone and did not trun off reset protection and I'm not sure which account I used to set it up
    <added by moderator to have quote ability>
    Last edited by RumoredNow; 07-17-2016 at 01:56 PM.
    07-17-2016 01:37 AM
  12. RumoredNow's Avatar
    <added by moderator to have quote ability>
    Please do not post just a quote with no original content. This might be seen as a "garbage" post and get deleted out of hand.

    If you need your reset key the answer, the only answer, already appears in this thread above:
    Log Into your Microsoft Account in a PC Browser: https://account.microsoft.com/

    Click on the "Devices" tab and then the "Your devices" option on the drop down menu. Scroll to your device.

    If you need a Recovery Key, the option should appear in the device listing to see the code.
    If reset protection is engaged, ONLY the Microsoft Account the device is registered to can retrieve the key. Without the key there is NO way to effect a reset. This is intentional to prevent the device being used by unauthorized users.

    If you are not the authorized user there is no way for you to make this device operational. Return it to the owner, turn it in to the lost and found of the location where you found it or turn it in to the police station in the area where you found it. If you purchased it, contact the seller and have them provide the key and if they cannot, then they are not the owner.

    If you are the authorized uses, follow the procedure in the quote above.
    Saijin_Naib and Chintan Gohel like this.
    07-17-2016 02:06 PM
  13. Shay Pope's Avatar
    I reset my phone and did not trun off reset protection and I'm not sure which account I used to set it up
    08-25-2016 12:26 PM
  14. RumoredNow's Avatar
    Check between your various accounts then by logging into them in a PC Browser and checking the "Devices" tab until you find the device.
    08-25-2016 01:02 PM
  15. Ashley Hill3's Avatar
    I reset my phone after deleting my Microsoft acoount and can't access my code
    08-25-2016 01:33 PM
  16. RumoredNow's Avatar
    I reset my phone after deleting my Microsoft acoount and can't access my code
    These people are your only hope: microsoft customer care - Bing
    08-25-2016 02:29 PM
  17. Austinkelly316's Avatar
    I reset my phone and did not trun off reset protection and I'm not sure which account I used to set it up
    09-02-2016 10:05 PM
  18. RumoredNow's Avatar
    Check between your various accounts then by logging into them in a PC Browser and checking the "Devices" tab until you find the device.
    09-03-2016 12:20 PM
  19. RumoredNow's Avatar
    [WARN]Users... Many times now posts have been deleted from this thread for simply quoting another and having no original content.

    ​If you have a Question, if you have an ISSUE you want help with... PLEASE post a question. Empty posts get deleted and no one has an idea of what YOUR issue is unless you type it out.[/WARN]
    09-25-2016 02:28 PM
  20. RumoredNow's Avatar
    [INFO]Since it appears that users can not refrain from simply quoting the OP with no original content added, this thread is closed. It serves no purpose if it is not read and simply becomes an echo chamber for a post that is almost a year old.

    If you have an issue you need resolved, please form a complete question and include all relevant details. I would recommend you post your question in this section of the board: Ask a Question - Windows Central Forums[/INFO]
    libra89 likes this.
    10-06-2016 11:15 AM

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