1. Jcmg62's Avatar
    Hi

    I need to take my phone off the slow ring and back to 10586 as I've ran into a major glitch that soft and hard resets isn't resolving.

    But when I fire up the Device Recovery Tool (Version 3.4.34) I get an instant error message saying "Checking Application Update Failed". I've tried multiple times and ways to get this sorted out but nothing's working. It's like the software isn't able to connect to Microsoft servers anymore.

    More worrying, I went to a couple of websites (MS Poweruser and WinBeta) where there used to be links to re-download the software but those links now lead to a dead page.

    Is the recovery tool still available? Can someone point me to the latest version please.

    Thanks
    08-05-2016 09:58 AM
  2. charlatan1978's Avatar
    3.9.20701 is the latest version.
    Can you try this link?
    https://support.microsoft.com/en-gb/...overy-tool-faq
  3. charlatan1978's Avatar
    08-05-2016 10:15 AM
  4. Jcmg62's Avatar
    3.9.20701 is the latest version.
    Can you try this link?
    https://support.microsoft.com/en-gb/...overy-tool-faq
    Awesome, seems to be working. Thank you.

    I gotta say, I'm going to miss 14393 but the looped bug I'm caught in is making the phone impossible to use....hopefully it'll be resolved with one or two more bug crunching updates
    charlatan1978 and libra89 like this.
    08-05-2016 10:22 AM

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