1. jdballard's Avatar
    I'm using Groove Music on Windows 10 Mobile Preview. A 10 days ago I used the music pass to download an album. Two of the songs have been stuck with "Finishing up..." in the downloads area. Two days later, it happened again with two more songs, so I now have four songs that are stuck "Finishing up...". Canceling doesn't work nor does attempting to re-download the songs. I can't seem to get rid of the message. Any ideas on how to clear them out? (Fortunately it doesn't seem to be using any actual power (i.e., battery) as if it's actually trying to download stuff, but the banner that I constantly have four songs downloading is annoying.)

    wp_ss_20151012_0001.png
    10-12-2015 12:20 PM
  2. dwarfsize's Avatar
    Would love to get some answers for this as well, I've got the same issue with 5 song downloads. I think it's slowing down groove music for me, cause whenever it opens up it takes longer than it did before this started happening. I wish there was a way to 'reset' the download progress and cancel them
    10-14-2015 12:32 PM
  3. Toutencarton's Avatar
    Hey,
    Seems complicated because we don't have access to the temporary files, cannot uninstall the application...
    Microsoft published a new update for the Groove Music application, does it reset your downloads?
    10-15-2015 08:38 PM
  4. dwarfsize's Avatar
    I haven't been able to find the update to Groove Music yet... bummer.
    10-16-2015 11:00 AM
  5. Dean Clarke's Avatar
    Go into store, then click on my library. Find groove, select it. Then click update. It will reinstall. Then run it, and the downloads will then complete properly...
    01-25-2016 06:45 PM

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