1. Windows Central Question's Avatar
    I am using Groove Music player on my Lumia 640 Windows 10 phone. Some of the songs on the playlist are greyed out and there is a circle with an "i" in the middle next to the song title. When I click on the song I get this message: "We can't play this one It's not on this device and it's not in a place we can stream it from". The song is on the phone (on the sd drive) and will play if I am not using the playlist. I have a playlist with 64 songs and about 25 of them won't play on the playlist. Any ideas?
    06-27-2016 02:25 PM
  2. Music-Maven's Avatar
    This is more info for the above post. The playlists that I'm working with were created on my PC and synced over to my windows phone. The playlists on my PC worked fine. I went into the phone and added the songs from the phone to the playlist - also on the phone. After the phone synced with my PC, the playlists on the PC had songs (added from the phone) that could not be played there. It was the converse of the problem with the phone playlists.
    06-27-2016 09:14 PM
  3. claytonbigsby's Avatar
    I am having the exact same problem as well. This is with a Lumia 640 running Windows Insider release preview.

    OS build: 10.0.10586.420
    Groove Music 3.6.2205.0
    06-28-2016 04:23 PM
  4. Alan C2's Avatar
    Same problem with lumia 640
    os build 10.0.14393.693
    firmware 02177.00000.15184.36016
    hardware 2.1.4.0
    02-14-2017 08:31 PM
  5. Alan C2's Avatar
    Same problem. It puts some of the songs from the computer on the phone and others it doesn't . Is there a reason for this?
    05-19-2017 02:28 PM
  6. onlysublime's Avatar
    some songs get their rights removed. they are often refreshed or added to a "newer" version of the song. but glitches happen.

    so the solution is to remove the song that is grayed out. and go search for it again and download the song that has the newly acquired right.
    05-30-2017 03:33 PM

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