[pvcleave]

I need to rant. I have been a long to Groove music pass subscriber. I recently started using an Android phone and since you cannot read or store music on an SD card with Android and Groove, I decided to cancel. Well I was paid up through 11/19/2017. I decided to call and see if I could get in canceled as of now and get money back. Well the person on the phone canceled it as of tomorrow and then proceeded to tell me since I used a prepaid card, I could get no money back. So now I cannot use the service and I am not getting any money back. I told them I was trying to cancel so I could get money back. She and her supervisor said they cannot add it back. I am now out $100. I am done with Microsoft.

[slivy58]

Sorry to hear of your plight that really sucks... If it makes you feel any better I'm not too far behind being done w/MS and reiterate your sediment "IDIOTS" ten fold.

[pvcleave]

So I was bounced around from department to department. Nobody could do anything. Microsoft people had no idea who could help. I cam across one lady who, did not know, but she was not going to transfer me. She worked for over an hour, calling different groups and finally got it fixed. I will be giving her a great review. A support person that made me feel like the problem was hers too. While there are some dumb people, there is also very hard working people.