1. Christian_1's Avatar
    Hi Guys, I posted this thread on HP Support forum for Elite X3 last week, I am just wondering if I'm the only one that has this issue
    .
    I'm trying to connect to my Lap Dock wirelessly using tap to connect as Daniel Rubino is showing at approx 4:22 in this video:
    *
    However, when I connect using this method, the lap dock's trackpad and* keyboard are not working. I cannot use them. But, when I connect using the regular method (continuum-->connect), both keyboard and track pad works.
    *
    Am I missing something? The lap dock has been updated to the latest firmware last week.

    Thanks,
    Christian
    12-05-2016 03:10 PM
  2. kurtd's Avatar
    Has the firmware on the phone been updated as well?
    12-05-2016 04:55 PM
  3. Christian_1's Avatar
    Hi, yes, I have the latest firmware.

    Thanks
    12-05-2016 05:17 PM
  4. sergv74's Avatar
    Same for me, update everything to the latest, X3, Lap dock firmware, etc.
    12-06-2016 12:14 AM
  5. sergv74's Avatar
    I mean I *updated everything and have the same problem
    12-06-2016 12:14 AM
  6. Y2HBK's Avatar
    According to our account rep HP wont support this until the production release of Redstone 2.
    12-06-2016 10:45 AM
  7. Christian_1's Avatar
    That would explain why it was working in Daniel's demo. He might used a phone upgraded to Redstone 2 insider's builds.
    12-06-2016 07:18 PM
  8. RicaChero's Avatar
    Originally posted by Christian_1
    That would explain why it was working in Daniel's demo. He might used a phone upgraded to Redstone 2 insider's builds.
    12-06-2016 07:37 PM
  9. RicaChero's Avatar
    Actually, I had this problem 2 with my Lumia 9:15 and then I had the HP envy X 3. Try update the firmware and Voila. It works with my Lumia 950. However, before that, it still worked with other Lumia 950 XL and other Lumia 9:15, then I have around my family.
    12-06-2016 07:38 PM
  10. Christian_1's Avatar
    Are we talking about the Elite X3 and lap dock here? No offence but that was the initial topic on this thread . I mentioned before that I updated both the phone and the lap dock to the latest firmware's and I still have the issue.

    Thanks
    12-07-2016 07:56 AM
  11. Y2HBK's Avatar
    That would explain why it was working in Daniel's demo. He might used a phone upgraded to Redstone 2 insider's builds.
    I should clarify. Mine is on the latest fast ring build and I still have this issue. Our mobility rep with HP stated that if it works it works if it doesn't it doesn't. They guarantee nothing right now.
    12-07-2016 12:52 PM
  12. RicaChero's Avatar
    Here is my take: Don't use the Inside builds. The Lap Dock firmware and Wireless Utility firmware both have updates available only through the HP Elite X3's Device Hub so far. I had the prob that my dual-sim Lumia 950 didn't respond to keyboard and trackpad in the beginning, but to an ATT L950, dual sim 950XL and Elite X3 it did. I stopped trying. A couple of firmware updates later and all function well.
    01-07-2017 06:11 PM

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