09-08-2017 11:09 AM
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  1. dksf42's Avatar
    Great questions! Let us all know if you are able to find out :)
    Sales did NOT know about whether "existing x3" could be upgraded. Tech Support "immediately said "NOT YET"! I replied, "not, yet or not EVER"? She said "we HAVE BEEN WORKING on it for some time" now.
    nate0 and aximtreo like this.
    08-23-2017 07:19 PM
  2. nate0's Avatar
    Sales did NOT know about whether "existing x3" could be upgraded. Tech Support "immediately said "NOT YET"! I replied, "not, yet or not EVER"? She said "we HAVE BEEN WORKING on it for some time" now.
    That could mean another fw update. Or could mean VZ certification period, which just happened. Only a short while now till it is made official I bet...
    08-23-2017 07:44 PM
  3. nate0's Avatar
    Maybe we will get some new accessories out of this deal? VZW likes to have their own gear on hand for devices like that. Then again I won't hold my breath for a thin VZ silicone case for this device...Maybe the thread author should re-title this one to "HP Elite X3 - Verizon hates us or hates us not"...
    08-23-2017 07:49 PM
  4. anywhereanytime's Avatar
    That could mean another fw update. Or could mean VZ certification period, which just happened. Only a short while now till it is made official I bet...
    At least it wasn't a flat out *** NO ***! Also, the sales guy said when I asked if "in stock and available", he said "let me check as we were OUT OF STOCK" but were "expecting a new shipment"!

    The word "NEW" caused me to then ask ... "Are there NOW 2 models or just 1 that would work for BOTH Verizon and Att???"

    He said ... 1 model !!!

    That was VERY encouraging !
    nate0 likes this.
    08-23-2017 09:04 PM
  5. PuckCowboy's Avatar
    At least it wasn't a flat out *** NO ***! Also, the sales guy said when I asked if "in stock and available", he said "let me check as we were OUT OF STOCK" but were "expecting a new shipment"!

    The word "NEW" caused me to then ask ... "Are there NOW 2 models or just 1 that would work for BOTH Verizon and Att???"

    He said ... 1 model !!!

    That was VERY encouraging !

    Definitely very encouraging! The two people I chatted with were virtually useless and I called the number given in the thread earlier. Hopefully I just caught the late shift whom was unaware of the change. They also didn't have the expert around to ask. They did tell me that they had units in stock though. Sounds like they are all over the place seeing as the other poster above was told they had X3s in stock also.

    If I can get HP to confirm MicrosoftStore.com Elite X3s can be added to Verizon, I will jump on that deal, but it sounds like this may need to be a direct purchase from HP stock. (Hence the "new" shipment coming in that may have the newer firmware / activated CDMA radios already on it.)

    I wonder when their shipment is expected to arrive? (Assuming they don't already have some ready to go.)

    I'll be giving another call in tomorrow :)
    08-23-2017 10:37 PM
  6. dksf42's Avatar
    Definitely very encouraging! The two people I chatted with were virtually useless and I called the number given in the thread earlier. Hopefully I just caught the late shift whom was unaware of the change. They also didn't have the expert around to ask. They did tell me that they had units in stock though. Sounds like they are all over the place seeing as the other poster above was told they had X3s in stock also.

    If I can get HP to confirm MicrosoftStore.com Elite X3s can be added to Verizon, I will jump on that deal, but it sounds like this may need to be a direct purchase from HP stock. (Hence the "new" shipment coming in that may have the newer firmware / activated CDMA radios already on it.)

    I wonder when their shipment is expected to arrive? (Assuming they don't already have some ready to go.)

    I'll be giving another call in tomorrow :)
    I posted the phone numbers and YES, the sales one ONLY confirmed "stock, available, and WORKS on BOTH Verizon and GSM (ATT).

    The "second number" was given to me by SMB sales guy and THEY were the ones I asked about "whether current units WORK" on Verizon = they said NO, working on it.

    The HP Elite "SPECIFIC Tech support line" = 1-866-625-1175

    BTW: The very fact that HP has set up a "dedicated HP Elite support line" IS for large "Enterprise" deals in progress.
    08-24-2017 10:48 AM
  7. PuckCowboy's Avatar
    UPDATE: Ok, so I just called the HP SMB Sales line for a third time, and the gentleman said they have no knowledge or info on current In-Stock units working for Verizon. It's the third person there that's told me no units will work for Verizon yet, new or existing. Not sure who you've been getting DksF42, but it seems very odd everyone you talked to in sales said yes, and everyone I talked to said no.

    That said, I also called the 1-866-625-1175 Elite Support line, and I was transfered to their Premium Elite X3 Specific Tech support. I spoke on the phone for 30 minutes with a gentleman who is specifically responsible for dealing with X3 Support, including Verizon compatibility. He said NO Elite X3s (new or existing) will currently work on Verizon. He said Verizon is still working on building the specific servers to handle Windows 10 mobile, and they were supposed to be done in March. He said that he, himself, even escalated two service tickets directly to Verizon Wireless support a few months ago to see if they would allow X3s on the network just for CDMA network use in the mean time while they were working on the servers, and he still hasn't heard back.

    He said of all people, he is keeping a close watch on this because he is a Verizon customer and really wants to get the X3 on the network. I showed him the OpenSource Verizon Wireless link that shows it as certified, and he tried testing his X3 with a Verizon SIM, but said it didnt work. He said the best bet is to call Verizon Wireless tech support to see if they had any info on when they might be allowing the X3s on the network.

    As a final interesting tidbit of info, while at first he said all existing X3s should be able to be added to Verizon (once Verizon allows it) since they all X3s have the CDMA radios on board, upon asking if it was ok to buy the X3 at the MicrosoftStore.com, he told me to hold off until there was official word from Verizon because he was told that HP is releasing another Windows 10 Phone and Android phone soon. One would be by the end of this year, the other in early 2018, but he didn't know which was when.

    So there is the latest I've got. No Verizon for existing OR new phones... yet.
    nate0 likes this.
    08-24-2017 02:09 PM
  8. fatclue_98's Avatar
    They don't hate. A tiny speck of users isn't worth their time. Blame MS not Verizon

    Sent from mTalk
    They do hate. If they didn't they wouldn't cripple features so users couldn't use them on other carriers. If they didn't hate they wouldn't load so much uninstallable bloatware. Your disdain for Microsoft is obvious, but stay in your lane and don't spread FUD.

    Sent from my HP Elite x3 on mTalk
    08-24-2017 02:32 PM
  9. nate0's Avatar
    08-24-2017 02:51 PM
  10. anywhereanytime's Avatar
    PuckCowboy ... I ONLY reported what I was told, but thank you for your very detailed report. Perhaps, I am located in Silicon Valley and "most likely" HP HAS a number of HUGE "call centers" in the US.

    I guess we simply have to "wait for an official announcement" from HP, Verizon or the bloggers!
    08-24-2017 03:01 PM
  11. anywhereanytime's Avatar
    @PuckCowboy ... someone "actually said" that a NEW MODEL for Windows Phone is in the works - I could care less about any Android version.

    Perhaps, that "rumored 835+ version" that MIGHT work with WoW, Project Andromeda, etc. MIGHT NOT have been "cancelled"?

    Joe Belfiore reported in July said "NO EXISTING PHONES", only next gen devices!
    nate0 likes this.
    08-24-2017 03:08 PM
  12. nate0's Avatar
    @PuckCowboy ... someone "actually said" that a NEW MODEL for Windows Phone is in the works - I could care less about any Android version.

    Perhaps, that "rumored 835+ version" that MIGHT work with WoW, Project Andromeda, etc. MIGHT NOT have been "cancelled"?

    Joe Belfiore reported in July said "NO EXISTING PHONES", only next gen devices!
    Makes sense. HP dumps its remaining inventory over to VZ. Has that intial device and VZ setup it up on their infrastructure and preperation for their next device. Be awesome if Verizons readiness if for all existing Elite X3 phones. Sounds like that is what will happen. They flip the switch when they are ready and folks can flock to VZ on the HP Elite X3 when ready. Or buy a new one if they have not already.
    08-24-2017 03:19 PM
  13. PuckCowboy's Avatar
    UPDATE 2: Just spent another 30 minutes chatting with an amazingly helpful tech support rep at Verizon Wireless. She took the time to look into all of her systems and device compatibility lists for the HP Elite X3.

    She said the Elite X3 did show up in one of their billing lists, so she said it looks to be compatible. I told her about the website and she looked at that, and said any phone on that list should be able to hop on Verizon's network just by adding an activated Verizon SIM card.

    She also checked another internal opendev list, but didn't see the phone there yet, so she sent an email directly to the Open development team to get the details on whether the Elite X3 could officially be added to the Verizon network yet. She said she would call me immediately once she got more info. I also emailed the Verizon Open Development email address directly to see if I could get info that way as well.

    I will post here once I hear back.

    @anywhereanytime... I wasn't trying to call you or anyone else out, I was just merely highlighting there is quite a bit of conflicting info coming from that HP SMB Sales Team. Apologies if it came across otherwise.

    As for the "New Model" the HP tech told me about, you may very well be right that it could be a 'Next Gen' device! (I too could care less about an Android model, but just wanted to give all info to provide proper context.)
    08-24-2017 03:24 PM
  14. anywhereanytime's Avatar
    They do hate. If they didn't they wouldn't cripple features so users couldn't use them on other carriers. If they didn't hate they wouldn't load so much uninstallable bloatware. Your disdain for Microsoft is obvious, but stay in your lane and don't spread FUD.

    Sent from my HP Elite x3 on mTalk
    I completely agree as I have been with Verizon for 14 years! At "one time years ago" Microsoft and Verizon were BFFs!

    The it all went sour as Verizon "killed the Icon after less than a year" ... over 2 years ago. Yes, we got Denim and Anniversary update, but I'd bet it was Microsoft $$$ that triggered that.
    08-24-2017 03:28 PM
  15. anywhereanytime's Avatar
    UPDATE 2: Just spent another 30 minutes chatting with an amazingly helpful tech support rep at Verizon Wireless. She took the time to look into all of her systems and device compatibility lists for the HP Elite X3.

    She said the Elite X3 did show up in one of their billing lists, so she said it looks to be compatible. I told her about the website and she looked at that, and said any phone on that list should be able to hop on Verizon's network just by adding an activated Verizon SIM card.

    She also checked another internal opendev list, but didn't see the phone there yet, so she sent an email directly to the Open development team to get the details on whether the Elite X3 could officially be added to the Verizon network yet. She said she would call me immediately once she got more info. I also emailed the Verizon Open Development email address directly to see if I could get info that way as well.

    I will post here once I hear back.

    @anywhereanytime... I wasn't trying to call you or anyone else out, I was just merely highlighting there is quite a bit of conflicting info coming from that HP SMB Sales Team. Apologies if it came across otherwise.

    As for the "New Model" the HP tech told me about, you may very well be right that it could be a 'Next Gen' device! (I too could care less about an Android model, but just wanted to give all info to provide proper context.)
    @PuckCowboy, I took ZERO offense, I think that you got better info than I did and tip my hat to you.

    Keep digging 😎

    PS I called one of our 4 Microsoft stores in Silicon Valley and "the Microsoft sales guy" said "works on Verizon NOW"! I said, can you double check as I thought "coming SOON" but not yet. He put me on hold and came back and said ... YES!

    To "me" it means that IT COMING SOON!
    08-24-2017 03:34 PM
  16. anywhereanytime's Avatar
    UPDATE 2: Just spent another 30 minutes chatting with an amazingly helpful tech support rep at Verizon Wireless. She took the time to look into all of her systems and device compatibility lists for the HP Elite X3.

    She said the Elite X3 did show up in one of their billing lists, so she said it looks to be compatible. I told her about the website and she looked at that, and said any phone on that list should be able to hop on Verizon's network just by adding an activated Verizon SIM card.

    She also checked another internal opendev list, but didn't see the phone there yet, so she sent an email directly to the Open development team to get the details on whether the Elite X3 could officially be added to the Verizon network yet. She said she would call me immediately once she got more info. I also emailed the Verizon Open Development email address directly to see if I could get info that way as well.

    I will post here once I hear back.

    @anywhereanytime... I wasn't trying to call you or anyone else out, I was just merely highlighting there is quite a bit of conflicting info coming from that HP SMB Sales Team. Apologies if it came across otherwise.

    As for the "New Model" the HP tech told me about, you may very well be right that it could be a 'Next Gen' device! (I too could care less about an Android model, but just wanted to give all info to provide proper context.)
    @PuckCowboy, I took ZERO offense, I think that you got better info than I did and tip my hat to you.

    Keep digging

    PS I called one of our 4 Microsoft stores in Silicon Valley and "the Microsoft sales guy" said "works on Verizon NOW"! I said, can you double check as I thought "coming SOON" but not yet. He put me on hold and came back and said ... YES!

    To "me" it means that IT COMING SOON!
    08-24-2017 03:35 PM
  17. nate0's Avatar
    I completely agree as I have been with Verizon for 14 years! At "one time years ago" Microsoft and Verizon were BFFs!

    The it all went sour as Verizon "killed the Icon after less than a year" ... over 2 years ago. Yes, we got Denim and Anniversary update, but I'd bet it was Microsoft $$$ that triggered that.
    Ya. The ICON had one FW update. That was it. All VZ.
    08-24-2017 03:37 PM
  18. PuckCowboy's Avatar
    UPDATE #3 :

    I just received an email back from Rob Ayers with HP. (He is the HP Sales contact person listed on the HP Elite X3 opendev page on Verizon's site.)

    These were his exact (and only) words in the email:

    "The Verizon version of the Elite x3 is not currently available. It should be listed on HP.com in mid-September."

    Sounds to me like there is indeed a different version coming to Verizon (hence the new F606v model number in the certification documents online.) It may very well be that HP is first shipping phones with different firmware for Verizon folks, and then once (or if) they figure out how to update the firmware on existing devices, they will do that as well.

    Hope this helps! Looks like we just need to wait another 3 weeks... hopefully.
    08-24-2017 03:53 PM
  19. anywhereanytime's Avatar
    @PuckCowboy ... Excellent follow up details and thanks for sharing! I just got off the phone myself with Verizon Tech Support and a really knowledgeable guy said "It's LISTED on our equipment screen but NO DATE yet". He said, let me ask our "telesales team" if they have any more details ... they didn't yet. He was told that the Telesales team often get "updated only 1 hour before it's available."

    He ALSO thought that there would be a NEW Verizon model but told me that Verizon's website has a BYOD "feature" where you can check IF your device CAN work on the Verizon network?

    So, I am NOT going to jump on anything until Verizon or HP "officially announce"!
    08-24-2017 04:15 PM
  20. PuckCowboy's Avatar
    @PuckCowboy ... Excellent follow up details and thanks for sharing! I just got off the phone myself with Verizon Tech Support and a really knowledgeable guy said "It's LISTED on our equipment screen but NO DATE yet". He said, let me ask our "telesales team" if they have any more details ... they didn't yet. He was told that the Telesales team often get "updated only 1 hour before it's available."

    He ALSO thought that there would be a NEW Verizon model but told me that Verizon's website has a BYOD "feature" where you can check IF your device CAN work on the Verizon network?

    So, I am NOT going to jump on anything until Verizon or HP "officially announce"!
    @AnywhereAnytime... Thank you for the kind words, and thank you for the research you did and sharing the info you learned as well. I too plan on waiting until something official is announced either way.

    As I also noted in past posts, my fingers are crossed that if this is a version truly unique to Verizon, maybe big red asked for a few upgraded tweaks on the internals, most notably an improved camera? ;) Wishful thinking for sure... but ya never know!
    08-24-2017 04:23 PM
  21. etphoto's Avatar
    Who would have thunk it. Verizon will be the only one offering a WP and they will have 2 listed. Lol



    Twitter: @PhotographyET
    08-24-2017 04:53 PM
  22. Winfan9292's Avatar
    Who would have thunk it. Verizon will be the only one offering a WP and they will have 2 listed. Lol



    Twitter: @PhotographyET
    I would file this as a rumor, but I spoke to a Verizon business support rep today who my company works with and he said Verizon "will definitely not support any Windows Phones moving forward." He said they were working with HP on the X3, but there were compatability issues with the network.
    08-29-2017 07:38 PM
  23. PuckCowboy's Avatar
    I would file this as a rumor, but I spoke to a Verizon business support rep today who my company works with and he said Verizon "will definitely not support any Windows Phones moving forward." He said they were working with HP on the X3, but there were compatability issues with the network.
    Thanks for the info Winfan9292. That could very well end up being the case, however I find it very odd that Verizon (of all networks) would jump the gun and post the device on it's Open Development page as a device compatible with it's network... when it hasn't been first tested to be compatible with it's network.

    Here is the link to that one more time: https://opendevelopment.verizonwirel...se/device/4916

    In addition, the HP Business sales rep listed on that Verizon Elite X3 page confirmed to me the Verizon version of the Elite X3 will be available mid-September. As many others have mentioned over the years, Verizon sales reps (business included) have no clue on "most" new handsets until hours before they drop. Not saying your rep is wrong, but he may be behind the loop if Verizon has already posted it as being compatible on their own site. Maybe email him the link above and see what he has to say about it?
    08-29-2017 07:55 PM
  24. Winfan9292's Avatar
    Thanks for the info Winfan9292. That could very well end up being the case, however I find it very odd that Verizon (of all networks) would jump the gun and post the device on it's Open Development page as a device compatible with it's network... when it hasn't been first tested to be compatible with it's network.

    Here is the link to that one more time: https://opendevelopment.verizonwirel...se/device/4916

    In addition, the HP Business sales rep listed on that Verizon Elite X3 page confirmed to me the Verizon version of the Elite X3 will be available mid-September. As many others have mentioned over the years, Verizon sales reps (business included) have no clue on "most" new handsets until hours before they drop. Not saying your rep is wrong, but he may be behind the loop if Verizon has already posted it as being compatible on their own site. Maybe email him the link above and see what he has to say about it?
    I spoke to him again today and he said definitely not happening and that "windows phone is being sunset on Verizon" That link is evidently for approved Phones - - doesn't mean they are compatible or will ever have availability according to our rep
    09-07-2017 02:45 PM
  25. PuckCowboy's Avatar
    I spoke to him again today and he said definitely not happening and that "windows phone is being sunset on Verizon" That link is evidently for approved Phones - - doesn't mean they are compatible or will ever have availability according to our rep
    Interesting. Not to sound dismissive, but your rep doesn't sound like he knows what he's talking about. If you look under the network settings of that page, it shows the device as having CDMA radios and the proper LTE radios to work on Verizon's network. (those radios aren't listed on the current X3).

    Based on all the news, info, and people I've contacted at both HP and Verizon, it sounds like something is coming.

    As I mentioned in the main thread I started, I reached out to the HP Sales Rep listed on that Verizon page I linked you to, and he emailed me back with these exact words:

    "The Verizon version of the Elite x3 is not currently available. It should be listed on HP.com in mid-September."

    I also spoke with the premiere HP Elite X3 tech support rep whom said the X3 (or a version of it) will be usable on Verizon, but they are waiting on Verizon to complete back-end work for Windows 10 Mobile. In addition, I spoke to a Verizon tech support rep who also confirmed they are showing the X3 Elite in their computer tech billing system. This doesn't count the FCC WiFi and Bluetooth certifications posted a month or so ago showing a Windows 10 version of the Elite X3 had been certified (or submitted for certification) for Verizon.

    Of course, things could change at the drop of a hat, and Verizon could pull their plans to allow the X3 on the network. However, it also sounds like HP is doing the legwork to get the phone certified for Verizon and will do the selling of it. So I can see how Verizon sales reps will (and would have no clue) about all this if there are no plans to sell through Verizon directly. And even when VZW does sell phones, most of the time their sales reps don't even know until the day it's on the sales site.

    Anyways, thanks for the additional info, but my guess is we'll all know more in the next few weeks if the HP Elite X3 Rep listed on the X3 Elite Verizon webpage is to be believed.
    09-07-2017 04:36 PM
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