03-10-2017 10:48 PM
28 12
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  1. branoInVienna's Avatar
    Hi all,
    Yesterday I bought the new HP elite x3 with desk dock and found out fingerprint sensor is not supported on the preinstalled os version. So I read a little bit and found out I need the anniversary update. Further reading revealed x3 is eligible for the windows insiders program. So I said to myself what could possibly go wrong, selected the release preview ring ... and now I am stuck in a reboot loop ☹.
    Now, I am not accusing anyone else but me, but still, has anyone else this problem? Any ideas?Also, did anyone else upgraded to windowsinsider build successfully?
    08-30-2016 03:20 AM
  2. Maurizio Troso's Avatar
    Hi all,
    Yesterday I bought the new HP elite x3 with desk dock and found out fingerprint sensor is not supported on the preinstalled os version. So I read a little bit and found out I need the anniversary update. Further reading revealed x3 is eligible for the windows insiders program. So I said to myself what could possibly go wrong, selected the release preview ring ... and now I am stuck in a reboot loop ☹.
    Now, I am not accusing anyone else but me, but still, has anyone else this problem? Any ideas?Also, did anyone else upgraded to windowsinsider build successfully?
    A simple soft reset, hold power 15 secs . And your phone should already update without insider
    RumoredNow and aximtreo like this.
    08-30-2016 03:26 AM
  3. sev7en's Avatar
    We are sorry to hear that... but at least some picture of it... anyway I hope HP can take care of it as MS didn't...
    08-30-2016 05:30 AM
  4. branoInVienna's Avatar
    wp_20160830_12_36_17_pro_li.jpg
    happy to oblige.
    but honestly, I do not know what do you mean by MS did not take care of it.
    I took a risk and it did not payed of
    08-30-2016 05:52 AM
  5. branoInVienna's Avatar
    A simple soft reset, hold power 15 secs . And your phone should already update without insider
    did not worked :-(
    08-30-2016 05:54 AM
  6. branoInVienna's Avatar
    Have tried it, also pow+vol.down combo does not work.
    To be exact, the device does not boot up, it's just in an endless "reset-hp logo-blue screen-reset" loop.
    Found this in HPs forums:
    I got the exact same issue. I powered my device off (hold power butten for 10-15 sec) and kept it that way for well over 24 hours (friday night until sunday morning). During that time I did not have it plugged in.

    When I started it up this morning it booted normally (in my case it installed the release preview of windows 10 mobile.
    Managed somehow ho power down (or the battery is drained) but have no high hopes.
    08-30-2016 05:57 AM
  7. Maurizio Troso's Avatar
    Have tried it, also pow+vol.down combo does not work.
    To be exact, the device does not boot up, it's just in an endless "reset-hp logo-blue screen-reset" loop.
    Found this in HPs forums:
    Managed somehow ho power down (or the battery is drained) but have no high hopes.
    Ok, hard reset key sequence:

    switch down phone and unplugged.
    Hold vol up then plug charger: phone should start. Keep holdin till a ! mark appears.
    Leave button then press one key once: vol up, vol down, power, vol down

    Gears should starting. Let it working and plugged till starts again and asks your attentions

    Don't enter insider program, your phone will get AU by itself (it could depends on your carrier, check google)
    08-30-2016 06:25 AM
  8. branoInVienna's Avatar
    did not worked.
    after power up with vol up I've got this:
    wp_20160830_13_29_20_pro_li.jpg

    vol up, vol down, power, vol down did nothing
    08-30-2016 06:41 AM
  9. Ntei's Avatar
    You can try the recovery tool, I do not know what it is but I've seen people recommend it as a problem solver.
    08-30-2016 06:58 AM
  10. branoInVienna's Avatar
    You can try the recovery tool, I do not know what it is but I've seen people recommend it as a problem solver.
    I've looked it up.
    WDRT does not have the x3 Image included (yet).
    08-30-2016 07:00 AM
  11. MOBBAK's Avatar
    The methods for soft and hard reset work only on Lumia phones and that is why it didn't work on your phone. For th Windows Recovery Tool, it doesn't support Hp Elite x3 image yet. So, you have to wait or get replacement. By the way, the RD1 update will be available on 2016/09/13.
    08-30-2016 09:26 AM
  12. dksf42's Avatar
    What does HP support say?
    08-30-2016 10:57 AM
  13. branoInVienna's Avatar
    essentially the same as here.
    Last bit was, that the x3 is not a retail product so I should contact business support.
    But, of course, business support has 'normal' working hours so I did not tried it yet.
    08-30-2016 11:27 AM
  14. branoInVienna's Avatar
    whoa, now I have the spinning wheels
    I've just thought give it one more try, powered up with vol.down pressed.
    Instead of the "!" screen the phone rebooted and the update started.
    Hmmm. Strange, I did exactly this at least half a dozen times .. but I will not complain.
    08-30-2016 12:20 PM
  15. etphoto's Avatar
    Word of advice, wait for official update. 🤓

    I think I read somewhere 9/13/16

    Twitter: @PhotographyET
    RumoredNow and aximtreo like this.
    08-30-2016 12:49 PM
  16. anthonyng's Avatar
    whoa, now I have the spinning wheels
    I've just thought give it one more try, powered up with vol.down pressed.
    Instead of the "!" screen the phone rebooted and the update started.
    Hmmm. Strange, I did exactly this at least half a dozen times .. but I will not complain.
    Rough start but hope it works out for you! Sorry to hear you had to go through that!
    08-30-2016 12:59 PM
  17. branoInVienna's Avatar
    Word of advice, wait for official update.

    I think I read somewhere 9/13/16

    Twitter: @PhotographyET
    You are, of course, right. But,... where is the fun in it :-) <j/k>
    At the Moment I myself would not advise to join Insider program with the x3.
    When the WDRT supports the x3 the situation will be a different one.
    08-30-2016 01:06 PM
  18. TechFreak1's Avatar
    whoa, now I have the spinning wheels
    I've just thought give it one more try, powered up with vol.down pressed.
    Instead of the "!" screen the phone rebooted and the update started.
    Hmmm. Strange, I did exactly this at least half a dozen times .. but I will not complain.
    You need to hold it longer on some phones... i know.. it's crazy. My dad's L620 jumps into the bootloader instantly, my 920 takes several attempts and my L930 always 4 tries. I would put it down to user force ( I tend to press my phone buttons pretty hard without thinking - such observation occured recently due an incident at works means I have to work stents in both hands for a few weeks), the contacts between the rubber and the buttons on the housing.

    Hopefully you are able to get to the phone to completely boot up with insider. I am interested to know how it performs .)
    08-30-2016 04:17 PM
  19. lancelin2k7's Avatar
    I had the same problem. Looks like firmware is needed to support updates because after any update the phone reboots, goes to the spinning wheels and doesn't move. You have to manually reboot the phone again to get it going.
    RumoredNow likes this.
    08-30-2016 07:58 PM
  20. vezycash's Avatar
    I guess this is one of the reasons why people buy devices months after the release. I wonder how apple manages. They sell millions and issues SEEM nonexistent.

    On the other hand, I'm dissapointed with... Microsoft or HP? The reset combo is supposed to be standard on all WP devices.
    08-31-2016 02:13 AM
  21. Ariel Takom's Avatar
    I guess this is one of the reasons why people buy devices months after the release. I wonder how apple manages. They sell millions and issues SEEM nonexistent.

    On the other hand, I'm dissapointed with... Microsoft or HP? The reset combo is supposed to be standard on all WP devices.
    'SEEM' sounds just about right. We don't really hear it because unlike Microsoft, Apple don't really have a dedicated open-beta testing (Windows Insiders) where most of it's beta-testers rants 24/7 unlike Insiders.

    Also, the reset combo not being standardized on WP devices is a norm, similar to how it is on laptops. For example, Lenovo always has this one 'Recovery' button on its laptop for reset purposes, while Dell requires certain key press combinations to activate the reset. This are all based on manufacture's preference, and HP doing something different than Microsoft isn't necessarily a bad thing. That's why the User Manuals are there.

    P/S: Even different Airline companies have different in-flight safety demonstrations. It's just a habit of companies to differentiate themselves from each other, I guess.
    RumoredNow and Saijin_Naib like this.
    08-31-2016 04:52 AM
  22. Mad Cabbie's Avatar
    Could the lightening bolt on screen infer that the battery was not sufficiently charged for the update? I could be wrong. I usually am indoors!!
    09-01-2016 02:57 AM
  23. branoInVienna's Avatar
    Nope, that is the standard icon for the recovery boot mode.
    09-01-2016 02:59 AM
  24. Pj Holt's Avatar
    Thanks, I tried one last time holding the vol down button for quite hard and quite long and amazing the spinning gears appeared. I was proper annoyed at the thought i'd broken my new toy straight out of the box!!
    beamex likes this.
    09-01-2016 07:26 AM
  25. beamex's Avatar
    Yes.. i had the same problem.. I don't have the complete answer on what to do but after several tries with holding down the power button and the vol. down and also tried the vol.up, then it finally got going finishing the install..
    09-07-2016 01:15 AM
28 12

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