1. yadvani's Avatar
    Hey Guys,

    Was loving my new phone until last night when suddenly the phone started giving me an error of no sim detected. I have tried putting the sim in different slots, tried different sims also tried just the micro sd (different ones too) and nothing seems to be detected.

    I thought it was a software issue so did a hard reset (still no sim detected), updated to the latest build using WDRC (still no sim).

    loosing my mind. any suggestions and tips

    also didnt drop my phone even once!

    Thanks again
    Yash
    09-28-2016 04:17 PM
  2. Chintan Gohel's Avatar
    Hey Guys,

    Was loving my new phone until last night when suddenly the phone started giving me an error of no sim detected. I have tried putting the sim in different slots, tried different sims also tried just the micro sd (different ones too) and nothing seems to be detected.

    I thought it was a software issue so did a hard reset (still no sim detected), updated to the latest build using WDRC (still no sim).

    loosing my mind. any suggestions and tips

    also didnt drop my phone even once!

    Thanks again
    Yash
    did you try the SIM in another phone?
    And what about enabling and disabling flight mode? Sometimes that can trigger the SIM to come on
    09-29-2016 05:40 AM
  3. yadvani's Avatar
    did you try the SIM in another phone?
    And what about enabling and disabling flight mode? Sometimes that can trigger the SIM to come on
    Yup had tried doing the flight mode trick before and did once more after you suggested it. Still no luck .

    Also sim working fine on other phones..handicapped without my primary phone.

    Just checked my radio hardware version and its 1.0, do you have the same?
    09-29-2016 05:47 AM
  4. Chintan Gohel's Avatar
    Yup had tried doing the flight mode trick before and did once more after you suggested it. Still no luck .

    Also sim working fine on other phones..handicapped without my primary phone.

    Just checked my radio hardware version and its 1.0, do you have the same?
    I don't have that phone, not that lucky. I was just giving a general solution

    The sim trays are clean or clear of dirt?

    Only other thing I can think of is doing a return for service
    09-29-2016 05:50 AM
  5. yadvani's Avatar
    Solution -

    Read somewhere about someone having similar issues with an htc phone. He fixed by putting 2 layers of Scotch Tape on the back of the sim (I tried 1 layer didn't work).

    Anyone else face a similar issue, try this step!
    libra89 likes this.
    09-29-2016 07:49 AM
  6. Chintan Gohel's Avatar
    Solution -

    Read somewhere about someone having similar issues with an htc phone. He fixed by putting 2 layers of Scotch Tape on the back of the sim (I tried 1 layer didn't work).

    Anyone else face a similar issue, try this step!
    so the trays are not quite tight or the SIMs are too slim?
    09-30-2016 08:20 AM
  7. yadvani's Avatar
    I'm guessing its the sim being too slim, as I don't see any one else complaining about this.
    10-03-2016 08:58 AM
  8. DCW1000's Avatar
    I had some trouble installing a microSD card and the SIM in my x3, but once I got the tray back in they worked fine. The SIM is a little loose in its portion of the tray. The SD card was tight and required some force to press it into position.

    HP says to use a fingernail under the SIM tray to lever it out of the phone's body, but a nail strong enough to do that is barely able to fit into the leverage position. I have to make cautious use of a small screwdriver tip to loosen it enough to pull it out pinched between thumb and forefinger. Maybe this process will get smoother with repeated removals and insertions.

    10-03-2016 09:16 AM
  9. mmcpher's Avatar
    I got an email from HP on the sim card issue, with a set of instructions on the proper installation of the sim card. Nice to see someone is paying attention and being proactive. I haven't even had the issue yet HP prompted me.
    RESOLUTION

    To avoid possible damage when inserting the SIM/SD card tray:

    1. Power the Elite x3 off.
    2. Ensure that the SIM or SD cards are inserted properly into the sockets in the tray; when correct (checkmark) there is a uniform gap around the SIM card.
    3. Place the Elite x3 on a flat surface with the display facing up.
    4. Orient the SIM/SD card tray as shown (check mark). Note that the numbers 1 and 2 are visible when the tray is facing up.
    5. Insert the tray carefully, ensuring that the SIM or SD cards remain in the holder.
      IMPORTANT! If you encounter much resistance while inserting the tray (it should go in easily) stop and double check the orientation of the card tray and the Elite x3 and ensure the cards are properly installed in the slots.


    For more information on inserting nano SIM cards and microSD cards: http://support.hp.com/us-en/document/c05194240 .
    libra89 likes this.
    10-06-2016 04:50 PM
  10. DOGC_Kyle's Avatar
    HP says to use a fingernail under the SIM tray to lever it out of the phone's body, but a nail strong enough to do that is barely able to fit into the leverage position. I have to make cautious use of a small screwdriver tip to loosen it enough to pull it out pinched between thumb and forefinger. Maybe this process will get smoother with repeated removals and insertions.
    A thin plastic ruler or especially a 1mm or thinner guitar pick (if you have one) is perfect for getting the tray out. I found the easiest way was to push a pick straight into the gap (at about a 45 degree angle from the tray), and the tray slides out easily.
    I've been trying a few objects to see if there are any more common objects, but the gap is so thin that you need something with a sharp edge. A screwdriver would work, but you have to be careful not to scratch the device or your fingers with it.
    10-06-2016 06:14 PM
  11. DCW1000's Avatar
    A thin plastic ruler or especially a 1mm or thinner guitar pick (if you have one) is perfect for getting the tray out. I found the easiest way was to push a pick straight into the gap (at about a 45 degree angle from the tray), and the tray slides out easily.
    I've been trying a few objects to see if there are any more common objects, but the gap is so thin that you need something with a sharp edge. A screwdriver would work, but you have to be careful not to scratch the device or your fingers with it.
    Guitar picks are a great idea. Thanks for mentioning.
    10-06-2016 08:31 PM

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