1. Ryan Smith23's Avatar
    I was wondering if someone could test this out for me, so I know whether to return my phone or not.

    When I press a bit harder than a normal touch (not that hard though) on the center of the screen, while I'm listening to a podcast/music/whatever, I get a static crackling/distortion noise. Is this a normal thing? I've never had this on any other phone. Should I return it and have a replacement sent out? I bought it from the MS online store.

    (maybe I'm paranoid now, but it's starting to sound a little static-y all the time. I'm not sure if it's always been like this).

    Thanks!
    10-17-2016 02:56 PM
  2. abhishek singh21's Avatar
    doesn't sound normal to me, why not take it to a inspection to the store / vendor for a clarification.
    10-17-2016 03:11 PM
  3. Ryan Smith23's Avatar
    Unfortunately, I don't have a car, and there isn't a MS store near me. My only option would be to return it for an exchange.

    Edit: Yeah, I'm returning it. The audio seems to just be getting worse. Wish I had known before that MS doesn't have an exchange option. I have to return it, wait for a refund, and then order a new one. I'll be without a phone for weeks. 2016, multi-billion dollar company, and this is the customer service I get for a $800 phone? Wow... I wish it was available on Amazon.
    Last edited by Ryan Smith23; 10-17-2016 at 03:59 PM.
    10-17-2016 03:20 PM
  4. Kogling's Avatar
    2016, multi-billion dollar company, and this is the customer service I get for a $800 phone? Wow... I wish it was available on Amazon.
    I'm on my 3rd phone now and had to exchange it twice like that too. They are pretty snappy at issuing a refund though, and their returns policy is pretty good to be honest - they just accept it and considering you get 30 days to return it once you put in the request within the initial 30 day period, you effectively have an up to 60 day period with an item..

    It is a bit surprising they don't do an exchange since they do with their own products (as warranty /repairs) AFAIK not sure about new store items.

    If you ask them for compensation they'll probably give you a voucher. On my second phone i took it on the chin that my screen protector was instantly deleted, but on the 3rd phone I was just like...... I would have been happy with just a replacement screen protector (HP one is 15 in MS store) but they gave me 50 so can't complain!
    10-17-2016 04:57 PM
  5. Ryan Smith23's Avatar
    Yeah, I guess it could be worse. It's just going to be really, really hard to go back to a Lumia 640 after using the x3. Lol. And, I'm sure buying it from HP.com wouldn't be any better. I'll definitely be ordering another though, as soon as I get my refund. Aside from the defect, it's an amazing phone.
    10-17-2016 05:18 PM
  6. Daniel Rubino's Avatar
    It's just going to be really, really hard to go back to a Lumia 640 after using the x3.
    Lol, I couId imagine
    10-18-2016 01:08 PM

Similar Threads

  1. Camera still an issue
    By jtshorns in forum HP Elite x3
    Replies: 12
    Last Post: 10-20-2016, 04:02 AM
  2. Partners with tech issues................
    By Bobvfr in forum The "Off Topic" Lounge
    Replies: 2
    Last Post: 10-15-2016, 10:48 PM
  3. Replies: 1
    Last Post: 10-15-2016, 08:54 AM
  4. can you help with plugged in not charging issue
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-14-2016, 08:50 PM
  5. Replies: 0
    Last Post: 10-13-2016, 03:33 PM
LINK TO POST COPIED TO CLIPBOARD