1. beman39's Avatar
    I have a chance to buy an elite X3 and the seller is asking $650 for it which I find too high because it looks like he dropped it and broke a little piece off of the metal/plastic chrome at the corner bottom... and what would happen internally to a break/fall to the phone? I don't wanna buy it and then it starts to have trouble in a week or 2 or month even. I'm including a pic of said phone... so what do you guys think? buy it or forget it?
    Attached Thumbnails _35.jpg  
    10-18-2016 10:12 AM
  2. Daniel Rubino's Avatar
    That should be just cosmetic damage and HP can replace that part (according to them). I would not expect any internal damage.
    xandros9 and abhishek singh21 like this.
    10-18-2016 11:28 AM
  3. DCW1000's Avatar
    Since I paid the list price from Microsoft for mine, that's my answer. I too suspect that there would be no internal damage to the phone you are looking at, but in case there is you would be risking $650 to save $50 (or $150 if the dock is part of the package). That doesn't sound like a reasonable transaction to me either way. If you are hesitant to commit to the deal without having a third party talk you into it, that's your subconscious telling you to walk away.
    neoberry99 likes this.
    10-18-2016 12:05 PM
  4. beman39's Avatar
    That should be just cosmetic damage and HP can replace that part (according to them). I would not expect any internal damage.
    cool thanks dan, I wonder if it would be expensive to replace?

    Since I paid the list price from Microsoft for mine, that's my answer. I too suspect that there would be no internal damage to the phone you are looking at, but in case there is you would be risking $650 to save $50 (or $150 if the dock is part of the package). That doesn't sound like a reasonable transaction to me either way. If you are hesitant to commit to the deal without having a third party talk you into it, that's your subconscious telling you to walk away.
    yes the dock is included and I bet I would even get to haggle him lower, say for $450-500... thanks for the replies guys...
    10-18-2016 12:49 PM
  5. Daniel Rubino's Avatar
    cool thanks dan, I wonder if it would be expensive to replace?

    Yeah, no idea on that or how the process would work, sorry. It was mentioned on our podcast by HP who said they could replace it. At some point, some component resellers should have it available and I imagine you can change it yourself.
    xandros9 and nate0 like this.
    10-18-2016 02:57 PM
  6. DOGC_Kyle's Avatar
    Yeah, no idea on that or how the process would work, sorry. It was mentioned on our podcast by HP who said they could replace it. At some point, some component resellers should have it available and I imagine you can change it yourself.
    I'm pretty sure it can only be replaced by HP since it has to be sealed (to stop water from getting into the speaker) though I could be wrong. Technically you probably could melt the original adhesive and try to glue a new cap on, but you'd lose the water resistance and warranty.
    It's hard to do any self repairs on devices without losing the IP67 rating.
    10-18-2016 03:39 PM
  7. Daniel Rubino's Avatar
    I'm pretty sure it can only be replaced by HP since it has to be sealed (to stop water from getting into the speaker) though I could be wrong. Technically you probably could melt the original adhesive and try to glue a new cap on, but you'd lose the water resistance and warranty.
    It's hard to do any self repairs on devices without losing the IP67 rating.
    Yeah, agree there. Just didn't know if the cap is strictly cosmetic or acting as part of the seal.
    10-18-2016 04:22 PM
  8. Kogling's Avatar
    All I can is, my 1520 I dropped from about 50cm high and cracked my glass screen protector - everything looked fine and the glass was pristine, but as time went on, it was increasingly more apparent the digitizer layer was damaged (kept thinking the corner was being pressed).

    By all accounts the digitizer is an "eggshell" thin layer between the glass and LCD that is easily fractured. I'd be weary of any clear signs of a hard drop like a good chip off of a corner personally.
    10-19-2016 09:48 AM
  9. invisik's Avatar
    At least with HP Business laptops, they do not normally include ADP (Accidental Damage Protection)... meaning if you drop it, they won't fix it under warranty.

    If there is a failed part (eg hard drive fails in laptop) they will replace the part under warranty.

    Since the phone is operational I'd look at the warranty fine print before buying it.

    I'll try to dig up anything I can for you on this....

    -m
    10-19-2016 11:11 AM
  10. invisik's Avatar
    Ok.... here's a link to the HP QuickSpecs document for the Elite X3:

    HP Elite x3 - Quickspecs (QuickSpecs/c05148914.pdf)

    On page 10 under "Service and Support" it says:

    SERVICE AND SUPPORT
    HP Services offers a 1-year limited warranty. Internal batteries have the same 1-year limited warranty as the platform. On-site service and extended coverage is also available. HP Care Pack Services are optional extended service contracts that go beyond the standard limited warranties. To choose the right level of service for your HP product, use the HP Care Pack Services Lookup Tool at: http://forums.windowscentral.com/e?l...token=9joaUtfI.

    I looked at the Care Package options, and for $99 you can get 1 year coverage with ADP (you'd have to mail it to the HP service center). The HP part number is: U9DW4E

    Otherwise, I'd say ask at a Microsoft Store what other warranty options they offer for it (if you hadn't bought the phone from them).

    I'll ask someone to see what's included in the 1-year limited warranty.

    -m
    10-19-2016 11:21 AM
  11. DavidinCT's Avatar
    How much would I pay ? Normally I don't pay much more over $100 for USED phones (I have a LG G4 and a iPhone 6 along with my Nokia ICON), maybe $200-250 tops for it. but, with no Verizon support, I don't think I would pay much right now...

    Windows Phone is the best OS that no one cares about.... and it's sad..
    10-19-2016 07:01 PM
  12. TheHeroFromDOOM's Avatar
    I'd pay what they are asking, but then again I only buy a new phone every few years. I'm not one of those people who update every 6 months. Only would buy new if it broke or some huge came out like a surface phone that was computer and a phone that could no joke be a real computer.
    10-19-2016 10:41 PM
  13. loudog3114's Avatar
    According to HP, the device passes military spec drop testing. I think its either 4 feet or 6 feet, with no case. I have tested that a couple times already, and the device is fine, so I wouldn't worry too much about it. As far as price; used $650 may be a bit high, but good luck finding another one.
    10-20-2016 12:18 PM
  14. Daniel Rubino's Avatar
    According to HP, the device passes military spec drop testing. I think its either 4 feet or 6 feet, with no case. I have tested that a couple times already, and the device is fine, so I wouldn't worry too much about it. As far as price; used $650 may be a bit high, but good luck finding another one.
    Yup, 4ft without a case; 6ft with rugged. Nonetheless, if it lands on the corner on pavement that giant 6-inch display could still easily shatter.
    10-20-2016 02:30 PM
  15. beman39's Avatar
    so the seller dropped it to $400 ... SHOULD I DO IT?
    Last edited by beman39; 10-21-2016 at 01:18 PM.
    10-21-2016 12:50 PM
  16. beman39's Avatar
    I'm going to go look at it sat, what should I look out for since its been dropped? of course the screen, and possible speaker damage/distortions what other stuff should I look for?
    10-21-2016 09:56 PM
  17. DavidinCT's Avatar
    I'm going to go look at it sat, what should I look out for since its been dropped? of course the screen, and possible speaker damage/distortions what other stuff should I look for?
    Take a look over everything on it....Touch the screen in all corners, make sure it works, Turn on Wi-Fi, make sure it's able to connect (or at least see Wi-Fi networks), enable blue-tooth and see if can find things. Then as the speaker cover is damaged, I would hop on an app that makes music (or just open a browser) and play some music, then turn the volume up to max, to confirm there is no speaker damage.

    I would do a general test on things you would use most often but, that should cover most features people would use..

    For $400, it's a good deal, Also check the ESN to make sure there is no leans on the phone (You should be able to ask the seller what the ESN of the phone) and go to https://swappa.com/esn?ref=mobilenat...pUvbUpU3582191 for a free check...

    Yup, 4ft without a case; 6ft with rugged. Nonetheless, if it lands on the corner on pavement that giant 6-inch display could still easily shatter.
    Don't you have first hand experience with that ? :)
    libra89 and Laura Knotek like this.
    10-24-2016 09:14 PM
  18. TennisGuy45's Avatar
    What would I pay for an x3?

    $500 brand new from a reputable retailer.
    Corwin_Amber and badMojo69 like this.
    10-25-2016 03:41 PM
  19. beman39's Avatar
    BAH! I was ready to meet the seller that nite and he never contacted me or anything! I have a feeling he might have gotten a better deal and reneged on our agreement/deal... oh well, plenty of other deals to be found
    10-26-2016 01:00 PM
  20. nate0's Avatar
    I was fortunate enough this morning to find a new one being sold with the dock that I was able to buy at a great price for my wallet. I was only able to justify the amount since it was new and with a dock. The end price for me was 620. I almost pre-ordered one when Microsoft first posted them on their store site, seeing there was a Education discount available at first knocking about 80 bucks off. But for what I bought this one for, makes me feel more comfortable. I am planning to use this for at least the next year or two.
    libra89 and Daniel Rubino like this.
    10-29-2016 04:07 PM
  21. beman39's Avatar
    good for you! let us know how you like it...
    10-30-2016 04:01 PM
  22. nate0's Avatar
    good for you! let us know how you like it...
    It arrived on Wednesday. This phone is pretty impressive. It's well designed, and in my opinion well assembled and solid. The screen is excellent, but I'd say it needs more brightness configurability. Unless I missed it somewhere, I cannot get the brightness comfortable enough for me in a dark room, even with auto brightness off. It looks bigger to me than when actually in hand being it is a 6" screen.

    I honestly have no other real complaints, but I'm more of a minimalist user. Being used mainly for my email, web browsing/reading, texting, and some YouTube...and those are not hard to do on Windows 10 Mobile anymore ;).

    Sent from mTalk
    libra89 likes this.
    11-04-2016 08:51 AM
  23. MOBBAK's Avatar
    Originally posted by Nate W
    Originally Posted by beman39
    good for you! let us know how you like it...
    It arrived on Wednesday. This phone is pretty impressive. It's well designed, and in my opinion well assembled and solid. The screen is excellent, but I'd say it needs more brightness configurability. Unless I missed it somewhere, I cannot get the brightness comfortable enough for me in a dark room, even with auto brightness off. It looks bigger to me than when actually in hand being it is a 6" screen.

    I honestly have no other real complaints, but I'm more of a minimalist user. Being used mainly for my email, web browsing/reading, texting, and some YouTube...and those are not hard to do on Windows 10 Mobile anymore ;).

    Sent from mTalk
    Any Windows 10 Mobile device could do that, like Lumia 1520! So, why did you spend $800 for this device? Is there any specific reasons?
    11-05-2016 05:45 AM
  24. nate0's Avatar
    Any Windows 10 Mobile device could do that, like Lumia 1520! So, why did you spend $800 for this device? Is there any specific reasons?
    Ayye. I had typed a previous three paragraphs in the WC pc app, hit reply to only see it never appear...so frustrating. Here is my re-write in summary.

    I needed a device to move to in which I could use Windows 10 Mobile fluently. This phone is a good build quality and I'm not afraid to use it in my day to day. I'm not worried if I bump it on the table despite the price class. To me it's just that type of phone. There are many other good points for this phone as well (finger print reader which I love, continuum, good HP support). With where Microsoft is heading right now I believe this was an easy choice for me right right now.

    There are only two SD 820 SoC phones outed right now. For what I got at the price I paid I felt fine with it. I found it on swappa and bought this as a resale new for about 200 less. There was no way I was going to pay over 800. I would have just waited for the IDOL 4S with no dock, and despite it might not work as well on AT&T which I use. Based on the class of phone the x3 is, I beleive it will hold its value more so over other Windows 10 Phones. I think this phone will also hold up longer much like the Nokia brand. I mean it is water/dust resistant, and shock resistant. Very good feature to have and I really like that.

    Sent from mTalk
    libra89 likes this.
    11-05-2016 09:29 AM

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