01-16-2017 08:41 AM
49 12
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  1. wpuserto's Avatar
    Andddddd we are back. The phone is freezing after it receives text messages. This morning I noticed it froze over night and didn't charge. I'm not sure what to do at this point. :S
    12-04-2016 03:51 PM
  2. ndouni's Avatar
    Did a reset, did not restore backup and, all is well now, no more freezing after text, or just randomly.
    12-04-2016 04:42 PM
  3. chsoriano's Avatar
    That's what I've found as well, don't restore from a backup and the experience is night and day better. I wonder if this us already on feedback hub... Will look when I get home
    12-04-2016 04:48 PM
  4. wpuserto's Avatar
    I didn't restore and opted to start from scratch. I've done this twice and I'm still having the freezing issue. Seems to happen mostly when I receive texts.

    That's what I've found as well, don't restore from a backup and the experience is night and day better. I wonder if this us already on feedback hub... Will look when I get home
    zmancb7 likes this.
    12-04-2016 09:17 PM
  5. chsoriano's Avatar
    I didn't restore and opted to start from scratch. I've done this twice and I'm still having the freezing issue. Seems to happen mostly when I receive texts.
    Hmm, yeah if you're not on an Insider build that's odd. I'm actually taking my Elite X3 off of insider because of the freezing and app crashing issues. So I will keep an eye out on texts and freezing issues. I may stop using the Skype Preview because I think that is part of the issue, a lot of times it gets out of sync with Messaging, and refuses to open certain threads so I may stick to the built in messaging app.
    12-07-2016 05:28 PM
  6. nate0's Avatar
    I didn't restore and opted to start from scratch. I've done this twice and I'm still having the freezing issue. Seems to happen mostly when I receive texts.
    Try adjusting your apn settings. Have you used unlocked phones in the past? If not look up your carrier settings and set manually. I'm on at&t and for some reason the elite x3 defaults to an outdated apn every time. Also are your sms settings all default? Try turning off all the switches for confirmations/delivery. Is it the whole phone freezing or only the app? Try disabling backing up text messages too if you have to. If your phone only freezes while on/using sms/mms it is something pretty limited to that area of the device/software. Or maybe it is region specific...either way don't give up.
    12-08-2016 01:20 AM
  7. nate0's Avatar
    Hmm, yeah if you're not on an Insider build that's odd. I'm actually taking my Elite X3 off of insider because of the freezing and app crashing issues. So I will keep an eye out on texts and freezing issues. I may stop using the Skype Preview because I think that is part of the issue, a lot of times it gets out of sync with Messaging, and refuses to open certain threads so I may stick to the built in messaging app.
    I've been uninstalling skype preview every time now right off the bat. Probably will until it's out of the preview stage.
    12-08-2016 01:23 AM
  8. PerfectReign's Avatar
    Odd, just caught up on this. Since I restored about two (three?) weeks ago, I've seen very few issues.

    There ate still memory leaks, which make me want to reboot every few days, and Starbucks won't login, but nothing major.

    Sent from mTalk
    12-08-2016 11:10 PM
  9. Kogling's Avatar
    I've disabled hey Cortana and both Iris and finger log in and have had almost no issues since then.
    12-09-2016 09:22 AM
  10. zmancb7's Avatar
    my old x3 (returned) and new x3 have both froze when texting and using the windows hello.

    So far (day 2 with my new x3) it's been minimal, only once or twice. I'm starting to get really worried about this. I've turned off both iris and fingerprint for now and no issues yet.
    12-09-2016 02:46 PM
  11. nate0's Avatar
    I've only experienced one week where I had issues with my x3, back in November. I could not pinpoint the cause but it was crashing almost every hour for about 6 hours. WDRT fixed that, been fine since. I'm curious if anyone here experiencing random freezes, hangs or crashes on their X3 running production (non-insider build) are using an sd card? I've known and also read recently on another post where apps using the sd card can tend to be finicky or cause anomalies themselves. I've never put an sd card in my x3 yet as I don't really need it yet and wondering if there's a correlation.
    12-11-2016 12:23 AM
  12. chsoriano's Avatar
    So I have been running my X3 on the production build for almost a week. I haven't had any issues with the device freezing when texting, or the constant reboots. Some things I have changed:
    1. Obviously, on RS1 (not on an Insider build)
    2. I am not using the Skype Preview app - It is installed but I never launched the app

    I do have an SD card in the device, but that was in the device when I was having problems on the inside builds as well. I have noticed that occasionally the device acts weird for a few seconds (unresponsive), and I get a message about how to safely remove a micro SD card in the future. I can't tell what triggers this but something makes the device think the card has been removed. Once this happens, I have to restart before I can use the micro SD card.
    12-11-2016 12:30 AM
  13. nate0's Avatar
    If this helps anybody...I've reset my x3 twice with WDRT since I bought it. First time due to crashing/reboots. Second time I was planning to sell it (but didn't 🙂). Each time I was never using an sd card. Still not. I unchecked to use skype during the setup process and did not restore from backup. Each time I went ahead and uninstalled Skype preview even if it was unnecessary.

    EDIT: Each user is different, so what works for one person may not work for another, so it's subjective in that way. I can understand the disappointment and frustration in having to deal with those issues on a new device. In between the first reset and up to now, I've had zero big issues and almost no issues at all.
    12-11-2016 02:32 AM
  14. zmancb7's Avatar
    this is my post on the HP support forum for the elite x3:

    So I got a hold of HP suppot today and it was not easy.

    First off, the online chat feature had me waiting #1 in the queue for over 2 hours. I tried calling but the Elite x3 wasn't listed as an option. So after being on hold for way too long, I called a different product's department and the guy there transferred me to someone who finally helped.

    Good news HP is trying to make this issue right. I think it's related to the SIM card. I don't know how many of you are on AT&T but that is my carrier. Although I replaced my SIM card last week, and have a 2nd replacement x3, the phone continued to freeze randomly, but consistently.

    I was told to start eliminating variables since they're not really aware of this issue. Keep calling and make them aware. First step, do a hard reset, flash your device using WDRT, get the AU for the latest Windows Mobile build, and DON'T LOGIN WITH YOUR MICROSOFT ACCOUNT. DON'T INSTALL NEW APPS.

    YES IT SUCKS BUT DON'T DO IT. (unless this is your only phone I suppose)

    For me, this kind of defeats the purpose of having the phone but whatever I'll try it. Currently, I followed all those steps, and am running the device as it came from the box with the latest firmware and OS updates. I will only use it for calling and texting and see if it freezes over the course of the next few days.

    HP speculates (as did Microsoft) that maybe there was a bad batch of phones that had an error with the SIM card tray and something is causing this problem along with the SD card problem.

    If you do have AT&T, the guy also suggested trying out a T-Mobile SIM card to see if the freezing stops as it may be a carrier issue not supporting the phone. Again, kind of defeats the purpose of this phone if I have to go out of my way to obtain a different carriers SIM. And why that would make the phone freeze is beyond me.

    I will update any findings I get or that are given to me by HP support. I have linked them with posts from this forum as well as Windows Central forums to make them more aware of the issues.

    Hope this helps.


    ***ALSO***

    if you find a solution, please share it. HP and the rest of us having trouble would love to know.

    Thank you!
    12-11-2016 03:10 PM
  15. nate0's Avatar
    this is my post on the HP support forum for the elite x3:

    So I got a hold of HP suppot today and it was not easy.

    First off, the online chat feature had me waiting #1 in the queue for over 2 hours. I tried calling but the Elite x3 wasn't listed as an option. So after being on hold for way too long, I called a different product's department and the guy there transferred me to someone who finally helped.

    Good news HP is trying to make this issue right. I think it's related to the SIM card. I don't know how many of you are on AT&T but that is my carrier. Although I replaced my SIM card last week, and have a 2nd replacement x3, the phone continued to freeze randomly, but consistently.

    I was told to start eliminating variables since they're not really aware of this issue. Keep calling and make them aware. First step, do a hard reset, flash your device using WDRT, get the AU for the latest Windows Mobile build, and DON'T LOGIN WITH YOUR MICROSOFT ACCOUNT. DON'T INSTALL NEW APPS.

    YES IT SUCKS BUT DON'T DO IT. (unless this is your only phone I suppose)

    For me, this kind of defeats the purpose of having the phone but whatever I'll try it. Currently, I followed all those steps, and am running the device as it came from the box with the latest firmware and OS updates. I will only use it for calling and texting and see if it freezes over the course of the next few days.

    HP speculates (as did Microsoft) that maybe there was a bad batch of phones that had an error with the SIM card tray and something is causing this problem along with the SD card problem.

    If you do have AT&T, the guy also suggested trying out a T-Mobile SIM card to see if the freezing stops as it may be a carrier issue not supporting the phone. Again, kind of defeats the purpose of this phone if I have to go out of my way to obtain a different carriers SIM. And why that would make the phone freeze is beyond me.

    I will update any findings I get or that are given to me by HP support. I have linked them with posts from this forum as well as Windows Central forums to make them more aware of the issues.

    Hope this helps.


    ***ALSO***

    if you find a solution, please share it. HP and the rest of us having trouble would love to know.

    Thank you!
    Another thought...Did you call AT&T and have them register the imei of that x3 to your phone number/account?
    12-11-2016 09:20 PM
  16. zmancb7's Avatar
    Another thought...Did you call AT&T and have them register the imei of that x3 to your phone number/account?
    hmm, I did not. I didn't know that was a thing and I would have thought that someone at the AT&T store would have said something when I brought it in for a new SIM. I will call today and see if that helps.

    edit: tried activating online but it says that my phone is already activated for a Nokia 830... I've never owned that phone model. I will have to call later.

    As of this morning, the phone hasn't frozen once! So good news there. Only thing was the fingerprint scanner stopped working from a lockscreen. I had to turn the lock screen on and then press it. Usually it accepted my print from lock and opened the phone. A simple off/on (not soft reset) fixed that.
    Last edited by zmancb7; 12-12-2016 at 05:56 AM.
    12-12-2016 05:43 AM
  17. nate0's Avatar
    hmm, I did not. I didn't know that was a thing and I would have thought that someone at the AT&T store would have said something when I brought it in for a new SIM. I will call today and see if that helps.

    edit: tried activating online but it says that my phone is already activated for a Nokia 830... I've never owned that phone model. I will have to call later.

    As of this morning, the phone hasn't frozen once! So good news there. Only thing was the fingerprint scanner stopped working from a lockscreen. I had to turn the lock screen on and then press it. Usually it accepted my print from lock and opened the phone. A simple off/on (not soft reset) fixed that.
    Ya mine showed the 830 for a while, but I owned one on my account. Now it shows an iPhone 6 (last one I used). Not sure the imei registration on the backend is necessary or not.
    12-12-2016 07:46 AM
  18. chsoriano's Avatar
    I finally had to take out my sd card and disable Hello. Immediately after doing those things the device was able to boot without freezing after 30 seconds.

    Before doing that, it was freezing up on a black screen. When attempting to reboot, 75% of the time it would just freeze on a black screen or on the lock screen. It wasn't the exact same continuous rebooting I was experiencing before though. This is on RS1 (Release Preview), so I'm getting really concerned about this device's stability
    12-16-2016 04:29 PM
  19. wpuserto's Avatar
    On my third device and I'm still having this issue. I wiped my phone and started fresh, now Cortana doesn't work. It says I'm offline when I'm clearly not because my data is working. This has been such a frustrating experience.
    12-16-2016 10:52 PM
  20. Ivan05il's Avatar
    If you use SD remove it, there's something dodgy about it, SW or HW-wise. After I did that everything started working well. I wanted to write 'perfectly', but that would be pushing it. Eventually I found out that if I used SD only for the data and not for installing apps, the phone remained stable. I'd say the phone keeps doing something with the card periodically and failing, when it is used for the apps. This must be a nightmare situation for HP, I went through several smartphones, mostly WP, but I never had had this sort of problems I had with x3.
    zmancb7 likes this.
    12-17-2016 01:10 AM
  21. wpuserto's Avatar
    Wiped my phone once again. Cortana is now working, the phone didn't freeze for about two days and then it started happening again whenever I receive text messages.
    12-22-2016 11:22 AM
  22. wpuserto's Avatar
    Contacted HP once again and they'll be sending me a replacement device. I'll let you know how I make out.
    01-02-2017 12:32 PM
  23. chsoriano's Avatar
    Good. I forgot to mention in this thread but HP confirmed there is an issue with the sim tray (something to do with the size when it was milled). They are replacing sim trays for devices exhibiting rebooting and sd issues. I had to get my entire device replaced because it managed to get into an unrecoverable state. I've been using the new device for over a week and haven't had a single reboot.

    I'll be putting my SD card back into the device today to see if that remains true. Best of luck with your new device!
    Last edited by chsoriano; 01-02-2017 at 01:06 PM.
    01-02-2017 12:53 PM
  24. wpuserto's Avatar
    I can't believe it but I'm still having this issue. HP has yet to send me another device. This has been such a terrible experience. I'm starting to wonder at what point do I just give up and finally switch over to another OS. :S
    01-16-2017 08:41 AM
49 12

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