03-07-2018 09:32 PM
168 ... 567
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  1. chez3makr's Avatar
    For me, I had it happen a bunch of times when I got the phone, two weeks no problem, then it would happen again and again, then it would be peaceful. I think maybe its the water proofing
    06-14-2017 11:20 PM
  2. alodar101's Avatar
    Does anyone know if the mobile update from yesterday addresses sd card issue? I updated last night and had my sd card request a chkdsk run for to fix errors this morning. Not sure if it was a random coincidence or an upgrade result
    It does not. Microsoft has not released any patch for the sd card. That will come from qualcom, through Microsoft.
    06-25-2017 10:21 PM
  3. Mark Kaplan's Avatar
    I asked HP Support for an update and got this back:

    Current update status of Windows 10 Mobile issues:
    Double tap to wake up functionality improvement: Fix being tested currently
    Call forwarding issue: Fix being tested currently
    SD Card disconnection issue: Fix being worked on currently
    Folio Wallet Case causes crash: Fix being worked on currently
    Outlook performance issues/Continuum: Issue sent to Outlook dev team at Microsoft (continue to log feedback to Microsoft though app).
    JaimitoFrog and paschott like this.
    06-28-2017 08:45 AM
  4. Jimmie Lee's Avatar
    I asked HP Support for an update and got this back:

    Current update status of Windows 10 Mobile issues:
    Double tap to wake up functionality improvement: Fix being tested currently
    Call forwarding issue: Fix being tested currently
    SD Card disconnection issue: Fix being worked on currently
    Folio Wallet Case causes crash: Fix being worked on currently
    Outlook performance issues/Continuum: Issue sent to Outlook dev team at Microsoft (continue to log feedback to Microsoft though app).
    I just took my SD card out for a while, like a few weeks, then I put it back in and all is well. I think, there was an update while I had it out, but it works fine now.
    06-28-2017 07:00 PM
  5. JaimitoFrog's Avatar
    Anyone tested this yet with the new fw update? I will try it this weekend.
    07-14-2017 07:37 PM
  6. Mark Kaplan's Avatar
    I installed it and so far haven't had any disconnects.
    07-17-2017 09:32 AM
  7. Mark Kaplan's Avatar
    I just had an SD card disconnect. :(
    07-18-2017 02:41 PM
  8. JaimitoFrog's Avatar
    No disconnect yet on 128gb SanDisk. I reformatted the card ok a PC, and old data transferred on it. Once place in the phone, it prompted to repair it, I clicked yes. So far so good.
    07-20-2017 04:31 AM
  9. ScottM2753's Avatar
    I did a full reset to the phone this past Sunday, new firmware and the latest OS, so far (fingers crossed) no disconnects. 👍
    07-21-2017 08:47 AM
  10. MsftMan's Avatar
    OK, so my X3 is new and has the recent FW update and running current Preview Release. The SD Card doesn't show up anywhere at all where it really needs to. Yet... it does show up under "Devices... Bluetooth & other devices" and the ONLY place the card shows up is when saving a file it lists the card under "File Explorer." So it seems to me more of a software issue than hardware.
    07-25-2017 03:58 PM
  11. Mark Kaplan's Avatar
    HP support is telling me the actual fix for the SD card disconnects is coming mid-august from Microsoft.
    paschott likes this.
    07-26-2017 12:59 PM
  12. MsftMan's Avatar
    Fingers crossed Mark... fingers crossed!
    Mark Kaplan likes this.
    07-26-2017 08:03 PM
  13. MsftMan's Avatar
    Oddly enough, yesterday PRIOR to the Windows update, my phone turned on and started asking me questions about fixing my SD Card? First time ever! So I went about telling it to perform a "self fix," and voila... all of a sudden I know can see mt card for the first time as originally intended. It now shows up under "Storage." Go figure. I have decided to use the card for files that really don't matter, but not using it for Photo storage, still using device and OneDrive for that.
    Indistinguishable likes this.
    08-02-2017 11:06 AM
  14. MOBBAK's Avatar
    The problem has been fixed in the latest update for developers
    MsftMan likes this.
    08-02-2017 07:47 PM
  15. Mark Kaplan's Avatar
    15237 Preview build contains the fix we've been waiting for!
    ""We fixed an issue with the HP Elite X3 reporting that the SD card had been removed from the device when it had not."
    Finally! Downloading now.
    paschott likes this.
    08-03-2017 08:15 AM
  16. JaimitoFrog's Avatar
    So far so good. Been fine since the last hp FW update, and the recent Wm fast ring.p.
    08-05-2017 07:06 PM
  17. O W Jones's Avatar
    I'm adding to this thread to advise of a problem I encountered with my SD card. I thought my X3 was exhibiting this issue again. I was taking pictures last week when the X3 crashed. When I manually rebooted the X3, the Sd card was not recognized. What had me confused was that while storage sense did not recognize the SD card, excel did and could see, read and load saved spreadsheets. It also appeared to be able to read/write to the card. I took out the SD card form the X3 and was able to see it on my pc (Concluded my problem was not related to this issue). I then backed up the data to my pc and attempted to repair the card. I let chkdsk repair the card, it still didn't work I then reformatted the card using the SD format program, no change. I tried reformatting SD card in windows with the same result. Long story short I had to regen windows 10 M on the HP X3 to gain access to the SD card. With windows restored I was able to recognize a new card. The old one still error-ed, so I concluded the old SD card failed. I'm relaying this story in case others might think this issue is still around but may not realize they have a bad card instead. No problems since using a new card.
    03-06-2018 07:48 PM
  18. nate0's Avatar
    I'm adding to this thread to advise of a problem I encountered with my SD card. I thought my X3 was exhibiting this issue again. I was taking pictures last week when the X3 crashed. When I manually rebooted the X3, the Sd card was not recognized. What had me confused was that while storage sense did not recognize the SD card, excel did and could see, read and load saved spreadsheets. It also appeared to be able to read/write to the card. I took out the SD card form the X3 and was able to see it on my pc (Concluded my problem was not related to this issue). I then backed up the data to my pc and attempted to repair the card. I let chkdsk repair the card, it still didn't work I then reformatted the card using the SD format program, no change. I tried reformatting SD card in windows with the same result. Long story short I had to regen windows 10 M on the HP X3 to gain access to the SD card. With windows restored I was able to recognize a new card. The old one still error-ed, so I concluded the old SD card failed. I'm relaying this story in case others might think this issue is still around but may not realize they have a bad card instead. No problems since using a new card.
    Ya SD cards are wacko some times. Check this out...
    I have a 128GB one that today, started displaying it was 32 PB. Yes that is petabytes. 1 PB equals 1million Gigabytes. Anyway it was the weirdest thing my device manager saw three partitions. 2 were 128GB and one was RAW, the other was an unformatted volume, the third partition showed a 32 PB volume. I tried to reformat it and it kept failing. I even tried to use the HP formatting tool (HPUSBDisk.exe) and it failed. Finally I was able to delete all the volumes in disk management after removing it and reinserting it back into my PC a couple times. After that I put it into a windows 10 mobile phone it was able to be discovered and said that it was corrupt and it needed to be repaired/formatted. It some how was able to finally format it for use. :D
    I should have taken a screen shot of the disk management showing it being 32 PB. But was really glad in the end my 30 Dollars was not wasted...
    Last edited by Nate W; 03-07-2018 at 10:18 PM.
    03-07-2018 09:32 PM
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