1. yeshaib's Avatar
    Hello All,

    I got my X3 and after a full reset (and a replacement from HP) and update I have multiple apps that simply don't work.
    I don't have a MicroSD card but tried with as well...

    Spotify just shows loading....

    Thoughts?

    Thank yo
    02-21-2017 02:03 PM
  2. Indistinguishable's Avatar
    Hello All,

    I got my X3 and after a full reset (and a replacement from HP) and update I have multiple apps that simply don't work.
    I don't have a MicroSD card but tried with as well...

    Spotify just shows loading....

    Thoughts?

    Thank yo
    Spotify seems to be working no problem for me. Have you tried a soft reset?

    In order to do a soft reset, simply hold down the power button the device for about 15 seconds or until the phone vibrates and resets itself. It's just like rebooting a computer.
    libra89 and Laura Knotek like this.
    02-21-2017 02:58 PM
  3. yeshaib's Avatar
    So that doesn't do it, I just did a full reset.
    I have another HP Elite X3 that all the apps are working on it
    I have a feeling an update is killing me here

    Working Phone
    Firmware - 0002.0000.0018.0105
    OS Ending 693
    Bootloader 520161

    Non working phone
    Firmware - 0002.0000.0023.0113
    Sames OS version
    Bootloader 520221

    I'm updating the working phone right now
    02-21-2017 04:04 PM
  4. Corwin_Amber's Avatar
    Did you maybe restore from a backup?
    02-21-2017 06:36 PM
  5. zmancb7's Avatar
    there's an american airlines app???
    02-22-2017 06:59 AM
  6. yeshaib's Avatar
    there's an american airlines app???
    Yeah but it doesn't seem to work :) (at least now it opens)

    I did a device recovery and everything is working again
    02-22-2017 09:43 AM
  7. PerfectReign's Avatar
    Yeah but it doesn't seem to work :) (at least now it opens)

    I did a device recovery and everything is working again
    Good! I was going to suggest CTRL+ALT+DEL


    Sent from mTalk
    02-22-2017 02:14 PM
  8. AUCLABruin's Avatar
    The American Airlines app support was eliminated in the early part of last year. You can still download it on Windows 10, but it won't function.
    02-22-2017 08:16 PM
  9. Clive Rennie's Avatar
    Same here but after the new windows phone preview update i have the issue plus with spotify the audio device is unavailable but napster works fine and im trying it out for 3 months for 1 dollar. Spotify needs to go UWP like napster maybe that will fix alot of the problems, napster opens up quickly without any problems spotify needs to fix the problem otherwise ill give them up i have groove and i love it plus napster seems ok.
    03-06-2017 06:16 PM

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