1. ElRyano's Avatar
    Hey, just bought an x3. Updated everything to latest version (non-insider). Everything was working well until I plugged it in to my elite x3 lapdock. The phone wanted to update the docks firmware, it downloaded then failed to install. The message suggested I reset the phone and try again. I did the power and volume down reset and the phone has not come back on since. It will only get to the hp logo then goes black. Have tried wdrt but its different to the Lumia procedure and it wants me to hold volume up as power comes on to display a gear and a lightning bolt picture having no luck with this as the hp logo just goes away and the screen goes black. Any suggestions
    06-19-2017 01:34 AM
  2. deadbarney's Avatar
    Sounds like you'll need to do a forced recovery using the Windows Device Recovery Tool.

    https://support.microsoft.com/en-gb/...overy-tool-faq
    ven07 likes this.
    06-19-2017 05:21 AM
  3. ElRyano's Avatar
    as far as I can tell, this is the procedure you are mentioning?

    ........ you will need to force the device into flashing mode.* To put the device into this mode, complete the following steps:

    Disconnect the device from the USB cable.
    Power the device off.
    Press and release the Power key.
    As soon as the device vibrates, press and hold the Volume Up key.
    The device will show a lightning bolt and gear icon on the screen.

    this is not working for me unfortunately. I cant get the icon they are suggesting. the phone seems to be turning off after the hp logo appears, the screen might just be blank though. have you used this method before with any success?
    ven07 likes this.
    06-19-2017 06:00 AM
  4. deadbarney's Avatar
    Not had to do it with my X3 (so far!) but have with other phones. With the phone powered off, try holding down both the power and volume up key at the same time - it should power up and go straight into recovery mode.
    06-19-2017 07:20 AM
  5. PerfectReign's Avatar
    Ohh I'm sorry! That is awful. Let us know how it goes.

    Sent from mTalk
    06-19-2017 09:32 AM
  6. deadbarney's Avatar
    Any progress?
    06-20-2017 03:34 AM
  7. Zachary Boddy's Avatar
    Sounds like WDRT is your only method of recovery here. I do hope you figure it out, and let us know if there's any more information.
    ven07 likes this.
    06-20-2017 05:42 PM
  8. PerfectReign's Avatar
    FWIW, I updated to the latest insider build. It is running like a champ. Starbucks still won't login, but everything else works.
    aximtreo likes this.
    06-21-2017 12:18 AM

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