1. -dunn's Avatar
    My device HP Elite X3
    Windows 10 mobile OS Build 15254.124
    Version 1709
    Received video text looks like a snapshot. I contacted HP support and they had me add a MMS APN setting
    This changed the snapshot into a download prompt. When I press download it switched to downloading for about 2.5 minutes and then goes back to the download prompt. HP suggested I contact VZW Tier 2 support and if they couldn't assist me then I should contact Microsoft support.
    I contacted VZW and they confirmed the MMS APN settings were correct, but they weren't sure why I added the setting since they said media content text should work on the device right out of the box. They advised my phone was provisioned correctly and MMS should work. I remove the MMS APN setting.
    I contacted Microsoft support and they advised me they don't support third party hardware and i should contact HP. Microsoft support suggested I report it to their feedback hub.
    I contacted HP support and informed them Microsoft advises that this issue is theirs.
    HP is investigating.
    Some of the video text message arrives as a snapshot with a play button> if I press and hold it it prompts me to save, open delete or forward. If I choose open I am prompter to search for an app in the store.
    Attachment 138388

    So reading through this thread I should hold off buying this phone for VZW.
    Seems a couple of people here have the GSM model and arent experiencing these issues/having far less issues in general.
    Wondering if this is true, or just the nature of the title being HP X3 Verizon issues.
    Anyone care to share experiences...looking to upgrade my Icon.

    Thanks in advance.
    12-21-2017 12:11 PM
  2. MetalHd's Avatar
    I would still do it all over again.. I approached this purchase as a bridge til the next generation product arrives. It works for me. I really only have a problem with the 1x data connection during calls, and the text messaging likes a reboot every few days.. but on the flip side, the "incomplete Verizon provisioning" as I see it, gives me hotspot active for free! The hardware is solid. I'm still glad I bought it. And waiting only makes it get older.. :)
    12-21-2017 12:31 PM
  3. Ray Sim1's Avatar
    If you purchase it now at the Microsoft Store you can take advantage of their extended Holiday return policy which allows you to return for a refund up to Jan. 31, 2018. This at least gives you a chance to evaluate it.
    12-21-2017 02:09 PM
  4. -dunn's Avatar
    If you purchase it now at the Microsoft Store you can take advantage of their extended Holiday return policy which allows you to return for a refund up to Jan. 31, 2018. This at least gives you a chance to evaluate it.
    Thanks for sharing and good point.
    This would likely be a "stop gap" for me as well...Just hoping against hope that I will see even $500 on that Microsoft site, even though I know I'm far more likely to see the $800 again.
    12-22-2017 09:21 AM
  5. Kevin Rush's Avatar
    Thank you, everyone, for all the comments. I'm activating my HP Elite x3 on Verizon this weekend.
    12-22-2017 09:49 AM
  6. shutout5591's Avatar
    Does anybody's phone not boot unless connected to power? If its not connected it boots to a full blue screen
    12-22-2017 01:38 PM
  7. Nate W's Avatar
    Does anybody's phone not boot unless connected to power? If its not connected it boots to a full blue screen
    Interesting...no
    12-22-2017 02:55 PM
  8. MetalHd's Avatar
    Does anybody's phone not boot unless connected to power? If its not connected it boots to a full blue screen
    no...
    12-22-2017 10:28 PM
  9. Ray Sim1's Avatar
    Today I noticed that the phone showed no service and my wife's iPhone showed service. We are both on the Verizon network. I performed a soft reset and now the phone showed service. At that time it showed service I received a text thats was thirty minutes old. It looks like the phone disconnected from Verizon for at least thirty minutes. Has anyone experienced loss of there VZW wireless connection? Service in my area is LTE.
    Thanks

    Ray
    12-27-2017 08:03 PM
  10. -dunn's Avatar
    Thanks for sharing and good point.
    This would likely be a "stop gap" for me as well...Just hoping against hope that I will see even $500 on that Microsoft site, even though I know I'm far more likely to see the $800 again.
    So I'm about to pull the trigger on this seeing my Icon battery is garbage. 2 questions I have for anyone able to answer.
    How's the battery life and hows the camera?

    My Icon is currently discharging at 10%/hr and that's not even with real heavy use.
    However, the camera on the Icon is why I've put up with this for as long as I have.

    Thanks in advance.
    12-27-2017 08:21 PM
  11. Ray Sim1's Avatar
    The battery life is excellent compared to the Icon when it had a new battery. The X3 camera is not as good at all. The cameras image size in settings is locked down therefore you can't adjust it. Not sure why HP did this. Also the Microsoft camera app doesn't support living images as it does on the Icon. Before this phone came out I bought a new replacement battery for my Icon on Amazon but I never installed it since I bought this phone. I have another 30 days to evaluate this phone. If it keeps acting buggy I will probably go back to my Icon after I replace its battery.
    12-27-2017 10:57 PM
  12. drn007's Avatar
    My device HP Elite X3
    Windows 10 mobile OS Build 15254.124
    Version 1709
    Received video text looks like a snapshot. I contacted HP support and they had me add a MMS APN setting
    This changed the snapshot into a download prompt. When I press download it switched to downloading for about 2.5 minutes and then goes back to the download prompt. HP suggested I contact VZW Tier 2 support and if they couldn't assist me then I should contact Microsoft support.
    I contacted VZW and they confirmed the MMS APN settings were correct, but they weren't sure why I added the setting since they said media content text should work on the device right out of the box. They advised my phone was provisioned correctly and MMS should work. I remove the MMS APN setting.
    I contacted Microsoft support and they advised me they don't support third party hardware and i should contact HP. Microsoft support suggested I report it to their feedback hub.
    I contacted HP support and informed them Microsoft advises that this issue is theirs.
    HP is investigating.
    Some of the video text message arrives as a snapshot with a play button> if I press and hold it it prompts me to save, open delete or forward. If I choose open I am prompter to search for an app in the store.
    Attachment 138388
    I have this issue as well. Anyone else??? Please follow-up here on what you find out. Thanks.
    12-28-2017 02:49 PM
  13. Ray Sim1's Avatar
    If you haven't done so, I recommend you report the issue to the HP Elite X3 support team at (888) 654-9298. When I first reported it HP wasn't aware of the issue. The more people who report it, the better chance HP through Microsoft will release a patch to fix this issue.
    I found it interesting that the their user guide on page 27 mentions text messages, but doesn't mention Multimedia Messaging;
    http://h10032.www1.hp.com/ctg/Manual/c05330914

    Also on the bottom of page 27 it mentions the Get Started App;
    NOTE: For additional calling and texting information, see the Get Started app; this app requires an Internet connection. Swipe left from the right edge of the Start screen to display all apps, and then tap Get Started. Tap , tap Browse topics, and then tap Calling and messaging.
    There is no Get Started App on my phone.
    Thanks
    12-28-2017 06:11 PM
  14. Ray Sim1's Avatar
    Has anyone noticed that the Verizon HP Elite X screen gets stuck in portrait mode and won't go into landscape mode when rotated? A soft reset appears to fixed this issue, but in time this rotation issue does return and I have to soft reset the device again.
    01-01-2018 04:59 PM
  15. NBennett1's Avatar
    Do you really have your Elite X3 working with Verizon. I have tried two - HP sells them saying they work with Verizon, but I could not get either activated with Verizon - they say based on the IMEI they don't support it.
    01-05-2018 03:15 PM
  16. Ray Sim1's Avatar
    HP offers two versions GSM & Verizon. I purchased the Verizon HP Elite x3 on November 4, 2017 from the Microsoft Store and Verizon activated it.
    01-05-2018 04:39 PM
  17. MetalHd's Avatar
    I bought the HP Verizon one at Microsoft store on Black Friday and swapped my sim card.. after the 1x and text message issues, Verizon upgraded the sim card. Still awaiting recovery image.
    01-08-2018 09:20 AM
  18. Nate W's Avatar
    I bought the HP Verizon one at Microsoft store on Black Friday and swapped my sim card.. after the 1x and text message issues, Verizon upgraded the sim card. Still awaiting recovery image.
    The sim card swap fixed those issues?
    01-10-2018 01:48 AM
  19. MetalHd's Avatar
    No... I still get 1x during calls, and texts stop coming in every 2 days, and I need to reboot to restart texts..
    01-10-2018 07:21 AM
  20. -dunn's Avatar
    I bought the HP Verizon one at Microsoft store on Black Friday and swapped my sim card.. after the 1x and text message issues, Verizon upgraded the sim card. Still awaiting recovery image.
    Here you go
    https://www.windowslatest.com/2018/0...-wileyfox-pro/
    Nate W likes this.
    01-11-2018 01:48 PM
  21. MetalHd's Avatar

    Awesome news! Has anyone tried it yet? Does it resolve Verizon 1X / SMS issues?
    01-11-2018 07:33 PM
  22. Nate W's Avatar
    Awesome news! Has anyone tried it yet? Does it resolve Verizon 1X / SMS issues?
    Have not had a chance to see the FW version. It is probably the stock fw. Plus I traded my VZW Elite in for a GSM one, since I yet again moved off VZ. But I am happily saving like 60 bucks.
    fin11 likes this.
    01-11-2018 09:38 PM
  23. MetalHd's Avatar
    Well, I applied the default image, and I still get 1X during calls. So far SMS has not stopped working (36 hrs).
    01-16-2018 12:38 PM
  24. MetalHd's Avatar
    Well, I applied the default image, and I still get 1X during calls. So far SMS has not stopped working (36 hrs).
    SMS still stops working within 24 hours and needs a reboot to resolve.
    01-17-2018 06:09 AM
  25. Nate W's Avatar
    Go reactivate your HP Elite X3 from your MyVerizon account. See if that does anything. Would not hurt to try.
    01-17-2018 01:53 PM
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