The battery life is excellent compared to the Icon when it had a new battery. The X3 camera is not as good at all. The cameras image size in settings is locked down therefore you can't adjust it. Not sure why HP did this. Also the Microsoft camera app doesn't support living images as it does on the Icon. Before this phone came out I bought a new replacement battery for my Icon on Amazon but I never installed it since I bought this phone. I have another 30 days to evaluate this phone. If it keeps acting buggy I will probably go back to my Icon after I replace its battery.
HP X3 Verizon issues
- Thread starter MetalHd
- Start date
I have this issue as well. Anyone else??? Please follow-up here on what you find out. Thanks.
If you haven't done so, I recommend you report the issue to the HP Elite X3 support team at (888) 654-9298. When I first reported it HP wasn't aware of the issue. The more people who report it, the better chance HP through Microsoft will release a patch to fix this issue.
I found it interesting that the their user guide on page 27 mentions text messages, but doesn't mention Multimedia Messaging;
http://h10032.www1.hp.com/ctg/Manual/c05330914
Also on the bottom of page 27 it mentions the Get Started App;
NOTE: For additional calling and texting information, see the Get Started app; this app requires an Internet connection. Swipe left from the right edge of the Start screen to display all apps, and then tap Get Started. Tap , tap Browse topics, and then tap Calling and messaging.
There is no Get Started App on my phone.
Thanks
I found it interesting that the their user guide on page 27 mentions text messages, but doesn't mention Multimedia Messaging;
http://h10032.www1.hp.com/ctg/Manual/c05330914
Also on the bottom of page 27 it mentions the Get Started App;
NOTE: For additional calling and texting information, see the Get Started app; this app requires an Internet connection. Swipe left from the right edge of the Start screen to display all apps, and then tap Get Started. Tap , tap Browse topics, and then tap Calling and messaging.
There is no Get Started App on my phone.
Thanks
Has anyone noticed that the Verizon HP Elite X screen gets stuck in portrait mode and won't go into landscape mode when rotated? A soft reset appears to fixed this issue, but in time this rotation issue does return and I have to soft reset the device again.
Do you really have your Elite X3 working with Verizon. I have tried two - HP sells them saying they work with Verizon, but I could not get either activated with Verizon - they say based on the IMEI they don't support it.
HP offers two versions GSM & Verizon. I purchased the Verizon HP Elite x3 on November 4, 2017 from the Microsoft Store and Verizon activated it.
I bought the HP Verizon one at Microsoft store on Black Friday and swapped my sim card.. after the 1x and text message issues, Verizon upgraded the sim card. Still awaiting recovery image.
nate0
New member
No... I still get 1x during calls, and texts stop coming in every 2 days, and I need to reboot to restart texts..
nate0
New member
Have not had a chance to see the FW version. It is probably the stock fw. Plus I traded my VZW Elite in for a GSM one, since I yet again moved off VZ. But I am happily saving like 60 bucks.
Well, I applied the default image, and I still get 1X during calls. So far SMS has not stopped working (36 hrs).
nate0
New member
Go reactivate your HP Elite X3 from your MyVerizon account. See if that does anything. Would not hurt to try.
My phone is on a govt/business acct, but luckily I am the manager of the account. My web portal lets me activate, but when I add the same number back it, it kicks it back due to duplicate.
Opened another ticket with HP, which they escalated, and then I got a 45 minute phone call to get my address for a replacement phone. They charged a $1 for collateral. I suspect it to be a refurb, but will likely have the same problem, as does everyone else.
Today I had to reboot 3 times before noon for SMS reasons. The first day I've had to reboot more than once.
I suppose I could try reactivating my ICON then go back..
UGH
nate0
New member
Ya you could try that. Are they sending you a replacement any way? Better to know it is the phone then the network provisioning...
nate0
New member
They are fairly quick. Probably by Saturday at the latest maybe Friday. It should come from Texas too.
Hmm, what is DO? Is this EVDO?
This is from the same chair...
I still believe there is a true provisioning issue.. Too many signs of behavior like roaming..
This is from the same chair...
I still believe there is a true provisioning issue.. Too many signs of behavior like roaming..
Last edited:
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