1. James R333's Avatar
    I just picked up the HP Elite X3 Lap Dock from MS store for $199. I haven't been able to update the firmware. I connect my new Elite X3 that has latest updates applied with usb and HP Device Hub sends a notification that "Recommended version is available for HP Lap Dock".

    Unfortunately when I go into HP Device Hub app there is no option to download a newer firmware version. It just shows current version of Lap Dock (T0053).

    I really don't want to keep the lap dock if I can't upgrade the firmware. Anyone else have this issue or bought a Elite X3 phone and lap dock recently and was able to successfully update the lap dock firmware?

    wp_ss_20180621_0001.jpg
    Last edited by James R333; 06-21-2018 at 11:45 PM. Reason: typo in title
    06-21-2018 11:42 PM
  2. fatclue_98's Avatar
    Even with a fast internet connection it took forever. Both the x3 and the Lap Dock must be connected to a power supply. That's all I remember about doing the update.
    06-22-2018 07:27 PM
  3. wozzgalaxy's Avatar
    I just picked up the HP Elite X3 Lap Dock from MS store for $199. I haven't been able to update the firmware. I connect my new Elite X3 that has latest updates applied with usb and HP Device Hub sends a notification that "Recommended version is available for HP Lap Dock".

    Unfortunately when I go into HP Device Hub app there is no option to download a newer firmware version. It just shows current version of Lap Dock (T0053).

    I really don't want to keep the lap dock if I can't upgrade the firmware. Anyone else have this issue or bought a Elite X3 phone and lap dock recently and was able to successfully update the lap dock firmware?

    Click image for larger version. 

Name:	wp_ss_20180621_0001.jpg 
Views:	10 
Size:	54.5 KB 
ID:	139378
    Got the exact same problem.
    Running latest Elite X3 OS, Firmware and Device Hub Version (2.2.2.0)
    Went to file explorer and found Device Hub logs are stored in the Pictures\OOBEGarage_Logs folder for some reason.

    Anyway, I can see from there the Lapdock checks with HP servers and the servers respond that the device isn't registered. It then attempts to connect to their HP SUM Server (SUM= Smart Update Manager), however this website/server is no longer working, the certificate expired about 56 days ago.
    Shortly after attempting to connect to this, there is a Runtime error and as a result there is no firmware update option.
    I'm going to contact HP Support via phone and see if they can help (unlikely)


    Here are a couple of extracts from the log file:
    ...
    2018-06-19 03:41:47.150 Wk:7 Info: CaptureDoveDriverVersionFromNativeService 200 {"FwVerStr" : "Fih_Dove: T0053" }
    2018-06-19 03:41:47.150 Wk:7 Info: GetCurrentVersion HP_Dove : : T0053
    2018-06-19 03:41:47.181 Wk:7 Info: SyncDeviceWithSUMServer - device is Registered :False
    2018-06-19 03:41:47.181 Wk:7 Info: SyncDeviceWithSUMServer - device is not Registered
    2018-06-19 03:41:47.181 Wk:7 Info: SyncDeviceWithSUMServer - RegisterDeviceWithSUMServer
    2018-06-19 03:41:47.291 Wk:7 Info: ---------------------------------------------------------------------------------------------------------------------------------------------------
    2018-06-19 03:41:47.291 Wk:7 Info: Build currently pointing to server = Production
    2018-06-19 03:41:47.306 Wk:7 Info: Build currently pointing to server = https://sum.hpmobilesmart.com/api/device/v1/register
    2018-06-19 03:41:47.306 Wk:7 Info: ---------------------------------------------------------------------------------------------------------------------------------------------------
    2018-06-19 03:41:52.592 Wk:5 EXCEPTION DataService - ServiceRequestPostAsync - HttpRequestException, System.Net.Http.HttpRequestException
    net_http_client_execution_error
    at HPGarage!<BaseAddress>+0x66645b
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at SharedLibrary!<BaseAddress>+0x36fd1b
    at SharedLibrary!<BaseAddress>+0x36fbe9
    at SharedLibrary!<BaseAddress>+0x36fbb9
    at HPGarage!<BaseAddress>+0x595b01
    The text associated with this error code could not be found.
    The date in the certificate is invalid or has expired
    ...
    ...
    2018-06-21 06:30:54.726 Ui:2 EXCEPTION LoadRecommendedAPPsCard, System.ArgumentNullException
    ArgumentNull_Generic
    Arg_ParamName_Name, Null_HString. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485
    at SharedLibrary!<BaseAddress>+0x38fc5d
    at HPGarage!<BaseAddress>+0x4b6c1b
    at HPGarage!<BaseAddress>+0x4c03e7
    at HPGarage!<BaseAddress>+0x5d4b03
    06-24-2018 05:58 PM
  4. PKthePM's Avatar
    Found the solution:

    Download the HP Lap Dock Wireless Settings on your x3 and update using the app from the app on the phone and not from the dock.
    Open the app then connect the dock via connect from quick actions --> connect and update firmware and you can also choose a name for your dock.


    Hope this helps.
    JethroB likes this.
    07-03-2018 09:07 AM
  5. JethroB's Avatar
    Unable to download app from Microsoft Store. App says it's incompatible with my Elite x3.
    Any ideas?
    Attached Thumbnails wp_ss_20180917_0001.jpg  
    09-17-2018 08:25 PM

Similar Threads

  1. Samsung Galaxy TabPro freezing after windows update
    By steveed in forum Samsung Galaxy TabPro S
    Replies: 1
    Last Post: 07-14-2018, 12:29 PM
  2. Microsoft issues fresh round of Windows 10 cumulative updates
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-21-2018, 03:40 PM
  3. Save nearly $100 on HP's Envy x2 with ARM
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-21-2018, 01:30 PM
  4. Are two Windows 10 updates a year doing more to hurt users than help them?
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-21-2018, 01:10 PM
  5. U.S. states can now force consumers to pay online sales tax
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-21-2018, 11:30 AM
LINK TO POST COPIED TO CLIPBOARD