05-08-2017 12:52 PM
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  1. aziouazrayes's Avatar
    Hello
    So yesterday I installed Windows 10 TP build 10130 on my HP STREAM 7. It was buggy so after installation I thought I'd do a refresh.

    It went nicely until a screen appeared when restarted saying "a configuration change was requested to clear this computer's TPM" then a choice of a YES or NO.
    I would click YEs except that touch isn't working neither the mouse. I tried Volume up, volume down but nothing.
    How do I choose?
    06-07-2015 09:02 AM
  2. TechFreak1's Avatar
    Did you try plugging in a usb keyboard and using the arrow keys or tab keys?
    06-07-2015 10:20 AM
  3. aziouazrayes's Avatar
    Did you try plugging in a usb keyboard and using the arrow keys or tab keys?
    06-07-2015 10:24 AM
  4. TechFreak1's Avatar
    You can use an adapter you know and once plugged it should use the generic HID drivers. I doubt they (Microsoft) or HP removed them. I'm presuming you plugged in a usb mouse via an adapter?

    You did after all say:

    Hello
    So yesterday I installed Windows 10 TP build 10130 on my HP STREAM 7. It was buggy so after installation I thought I'd do a refresh.

    It went nicely until a screen appeared when restarted saying "a configuration change was requested to clear this computer's TPM" then a choice of a YES or NO.
    I would click YEs except that touch isn't working neither the mouse. I tried Volume up, volume down but nothing.
    How do I choose?
    06-07-2015 10:35 AM
  5. aziouazrayes's Avatar
    You can use an adapter you know and once plugged it should use the generic HID drivers. I doubt they (Microsoft) or HP removed them. I'm presuming you plugged in a usb mouse via an adapter?

    You did after all say:
    06-07-2015 12:22 PM
  6. OnTheMicrosoftEdge's Avatar
    I had the same problem and can verify that using a OTG cable to plug in a USB cable does work. If you hit enter you will select "Yes". Thanks!
    07-31-2015 09:19 PM
  7. mark williams8's Avatar
    Maybe late but I found out a new feature of win10 mobile. Holding down the Windows logo on the start screen pulls the screen down so you can use one hand. This is useful especially for large screens like the 1520
    07-31-2015 09:25 PM
  8. Pootin's Avatar
    You can execute a bios reset. To do this you must turn off your device and press and hold, for around 5 seconds, three buttons: power off, vol+ nad vol-. After that you must plug in power cable (as you can read in message appeard in bios/uefi), otherwise reset will not perform.
    Last edited by Pootin; 08-04-2015 at 05:38 AM.
    08-01-2015 08:26 AM
  9. Dehsetengiz's Avatar
    thank you
    08-02-2015 11:16 PM
  10. MicrosoftBlue's Avatar
    I too upgraded from Windows 8.1 to Windows 10 on my HP Stream 8 but I had significant issues with the calibration on the screen. After looking into this over the web I decided to try Pootin's suggestion and it finally continued with the refresh.

    Thanks Pootin your post helped and resolved my issue.
    593 vl and Rohit Aneja like this.
    08-09-2015 08:45 PM
  11. mjrtoo's Avatar
    Thanks Pootin, worked for me too.
    08-11-2015 09:07 PM
  12. Ba Da's Avatar
    I have a similar problem with my tablet. Locked on the screen "A configuration..." and can't use enter key! Any help is highly appreciated!
    08-16-2015 03:16 AM
  13. 593 vl's Avatar
    thank you
    08-29-2015 03:11 PM
  14. Rohit Aneja's Avatar
    hello pootin.. i tried to perform the solution provided by you. but when i perform pressing the three buttons power off, vol+ and vol - buttons it gets booted up and again the blue screen comes... A configuration change was requested ....


    oh anyways.. thanks a lot bro... after some tries i got it... thanks for great tip :-) but i made to get the windows on. still i am facing the problem of calibration. the touch is not working accurately., would be thankful if you could suggest.
    Last edited by Rohit Aneja; 09-07-2015 at 09:15 AM.
    09-07-2015 08:00 AM
  15. Pootin's Avatar
    Just download and install drivers from HP's site: support.hp.com/us-en/drivers/selfservice/HP-Stream-Tablets/7439994/model/7482041#Z7_3054ICK0KGTE30AQO5O3KA30R1
    Last edited by Pootin; 09-13-2015 at 06:49 AM.
    09-09-2015 06:18 AM
  16. Clau Costa's Avatar
    I tried to reset my nextbook, but now I have a blue screen saying: A configuration change was requested to clear this computer's TPM Do you accept the change? YES NO I want to choose NO, but it get stuck on YES.
    10-24-2015 09:11 AM
  17. Bmanisrad's Avatar
    but now after the bios thing my hp stream 7 is on start up but the touch screen wont work or otg cables
    10-24-2015 04:26 PM
  18. borzoo banihashemi's Avatar
    hi, I have same problem , I stuck at the yes message so I used volume up and down and power to reset bios after that it tried to install windows as well but stuck in welcome page of installation and can't click on next bottom , hp knows about this issue and has bios update about that but what should I do now ? I used mouse and keyboard with otg cable but none of them worked , can u plz help me ?
    12-21-2015 01:30 AM
  19. borzoo banihashemi's Avatar
    hi, I have same problem , I stuck at the yes message so I used volume up and down and power to reset bios after that it tried to install windows as well but stuck in welcome page of installation and can't click on next bottom , hp knows about this issue and has bios update about that but what should I do now ? I used mouse and keyboard with otg cable but none of them worked , can u plz help me ?photo_2015-12-21_09-37-20.jpg
    12-21-2015 01:35 AM
  20. Isaac Wurm's Avatar
    Did you ever find a solution to this? My Stream 7 is having the same thing going on.
    03-19-2016 10:34 PM
  21. connie huber's Avatar
    I just pushed the enter button!
    05-03-2016 10:54 PM
  22. Fabiha Sanaullah's Avatar
    hi, I have same problem , I stuck at the yes message so I used volume up and down and power to reset bios after that it tried to install windows as well but stuck in welcome page of installation and can't click on next bottom , hp knows about this issue and has bios update about that but what should I do now ? I used mouse and keyboard with otg cable but none of them worked , can u plz help me ?Click image for larger version. 

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    06-18-2016 01:07 PM
  23. Jiffybag's Avatar
    I had to use a powered USB hub on the OTG cable.
    06-22-2016 07:18 AM
  24. Opie1904's Avatar
    Hello
    So yesterday I installed Windows 10 TP build 10130 on my HP STREAM 7. It was buggy so after installation I thought I'd do a refresh.

    It went nicely until a screen appeared when restarted saying "a configuration change was requested to clear this computer's TPM" then a choice of a YES or NO.
    I would click YEs except that touch isn't working neither the mouse. I tried Volume up, volume down but nothing.
    How do I choose?
    06-30-2016 12:20 AM
  25. lillyk_17's Avatar
    I had the same problem and can verify that using a OTG cable to plug in a USB cable does work. If you hit enter you will select "Yes". Thanks!
    I ordered an otg cable but it wont work and i dont know why😔😞
    07-28-2016 08:24 PM
32 12

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