1. lalaina ran's Avatar
    hi,
    my phone won't reset,i have tried everything : from the setting.button: i got the (!) icon,the gear and the process bar appear for a few second,then the phone restart without being reset!
    Version du SE: 8.0.10532.166
    06-09-2014 03:16 PM
  2. lalaina ran's Avatar
    please help
    06-09-2014 03:17 PM
  3. lalaina ran's Avatar
    anybody?
    06-09-2014 03:22 PM
  4. stickyshocker's Avatar
    Please explain a bit more. Have you gone to settings and reset phone? Have you tried ◾Make sure the phone is powered off completely
    ◾Press and hold the VOLUME DOWN button
    ◾Tap the POWER button while still holding the VOLUME DOWN button
    ◾When an icon appears on the screen, release the VOLUME DOWN button
    ◾Press the following buttons in this exact sequence:
    ◾VOLUME UP > VOLUME DOWN > POWER > VOLUME DOWN
    ◾You phone will now restart and perform a reset. It may take several minutes and restart more than once?

    Did you try resetting while you battery was low? As if it goes dead during the process it can mess the phone completely?
    06-09-2014 03:22 PM
  5. stickyshocker's Avatar
    Always nice that someone so desperate for help responds to help given
    06-10-2014 05:23 AM
  6. lalaina ran's Avatar
    I'm really sorry.I was a bit busy (sorry for my english too).Thank you very much for responding and i'm really thanksful for your help.
    Yes,i tried to reset it from settings and reset phone,nope,the gear and the process bar appear for only a few second (the progress bar don't move at all),after that the phone restart without it been reset.
    I also try the button combination:
    Press and hold the VOLUME DOWN button
    Tap the POWER button while still holding the VOLUME DOWN button
    When an icon appears on the screen, release the VOLUME DOWN button
    Press the following buttons in this exact sequence:
    VOLUME UP > VOLUME DOWN > POWER > VOLUME DOWN.
    same issue:the gear and the process bar appear for only a few second,after that the phone restart without it been reset.
    I tried so many time,pressing the button with various delay,sometimes with the camera button,while the htc logo appears,etc..
    I also tried it with/without the simcard,with the charger plugged,with a full/very low battery.I was about to flash it with a stock rom but i was affraid that will brick the phone.
    I got those problem when i update to 8.0.10532.166 to get the wp8.1 preview,unforunfortunately the downloading of wp 8.1 stuck at 67%,the memory of my phone get full (325 mo left),it says that i should free memory space to download it but i already delete all my applications and games.the only way i could do it was to reset my phone,but it won't.So i 'm here unable to update my phone,to reset it,even to install any application.
    Sorry for my long post,and for my english (again).I make my best to avoid any fault.
    06-11-2014 03:34 PM
  7. stickyshocker's Avatar
    Your English is excellent I wouldn't be able to write another language. I believe if you are getting the same problem every time I would think there is something wrong with the phones memory perhaps something has become corrupt but not sure. You could try a rom although not sure id any warranty would be valid if you did do that. I would contact htc and get their help probably will have to send it back for an overhaul.
    06-13-2014 01:23 AM
  8. lalaina ran's Avatar
    ok,thank you :)
    06-13-2014 06:01 AM

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