1. AltheAl's Avatar
    My wife's phone has followed a downhill trajectory into brick territory over the last couple of weeks. Originally, Yahoo Mail started closing as soon as you opened it. Re-adding it didn't help. Then a week or so later, the Microsoft account started doing the same thing. Since no email would work, we tried a hard reset - first from backup (same as before), then fresh. Now, even worse, SMS has stopped working too. Phone calls are about all it can do (but obviously without any address book). Weirdly, OneNote was still synching even though a MS account wasn't added!

    We've probably reset from scratch over a dozen times now. I've tried installing Skype, then resetting. Installing, then uninstalling it, then resetting. I've tried basically almost every single suggestion that I've found on the net from a couple of years ago when Skype seemed to be causing problems like this. None work. I haven't de-associated the Skype account from the MS account as it's not clear if the credit will be lost or not. In any case, I've tried a hard reset and defined *no* accounts, and still, even SMS won't work.

    It would seem the phone is utterly useless at this stage and since nothing appears to exist online to re-image a phone (well, Nokia have some tools .. HTC appear to have nothing). What else can I do? Has anyone else come across this? Words can't express how frustrating ...
    07-13-2014 03:06 PM
  2. Jorge Holguin's Avatar
    What kind of phone you have?
    07-13-2014 05:23 PM
  3. JamesPTao's Avatar
    Wpcentral just posted am article today explaining how to use the Nokia recovery tool to recover bricked Nokia WP. You should check it out.
    07-13-2014 05:29 PM
  4. AltheAl's Avatar
    She has a HTC 8S
    07-13-2014 05:30 PM
  5. AltheAl's Avatar
    Yeah, I found that Nokia tool and even tried it against the HTC phone just in case! It wouldn't have any of it! :(
    07-13-2014 05:31 PM
  6. JamesPTao's Avatar
    Yeah, I found that Nokia tool and even tried it against the HTC phone just in case! It wouldn't have any of it! :(
    Oh. Sorry I missed that it was an HTC. Hope you can figure out something. Have you contacted HTC support?
    07-13-2014 05:41 PM
  7. rob284945's Avatar
    My HTC 8X started having this problem today, does anyone know a solution? I've given up, and am ready to hard reset, but even that doesn't seem to work. When trying to hard reset I'm having problems similar to the "HTC 8X Hard Factory Reset Doesn't work?? Bug?" thread.

    When trying to reset through Settings->About->ResetYourPhone, or using the hardware button method below, both just seem to just do a soft reset.

    1. Power off the phone
    2. Hold the - volume bottom then press power for 2-3 secounds. Once you see a picture on screen release the volume
    3. Exclamation Point shows up: Press the following in sequence, Volume Up, Volume Down, Power button, Volume down.
    11-16-2015 04:07 PM

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