My wife's phone has followed a downhill trajectory into brick territory over the last couple of weeks. Originally, Yahoo Mail started closing as soon as you opened it. Re-adding it didn't help. Then a week or so later, the Microsoft account started doing the same thing. Since no email would work, we tried a hard reset - first from backup (same as before), then fresh. Now, even worse, SMS has stopped working too. Phone calls are about all it can do (but obviously without any address book). Weirdly, OneNote was still synching even though a MS account wasn't added!
We've probably reset from scratch over a dozen times now. I've tried installing Skype, then resetting. Installing, then uninstalling it, then resetting. I've tried basically almost every single suggestion that I've found on the net from a couple of years ago when Skype seemed to be causing problems like this. None work. I haven't de-associated the Skype account from the MS account as it's not clear if the credit will be lost or not. In any case, I've tried a hard reset and defined *no* accounts, and still, even SMS won't work.
It would seem the phone is utterly useless at this stage and since nothing appears to exist online to re-image a phone (well, Nokia have some tools .. HTC appear to have nothing). What else can I do? Has anyone else come across this? Words can't express how frustrating ...
We've probably reset from scratch over a dozen times now. I've tried installing Skype, then resetting. Installing, then uninstalling it, then resetting. I've tried basically almost every single suggestion that I've found on the net from a couple of years ago when Skype seemed to be causing problems like this. None work. I haven't de-associated the Skype account from the MS account as it's not clear if the credit will be lost or not. In any case, I've tried a hard reset and defined *no* accounts, and still, even SMS won't work.
It would seem the phone is utterly useless at this stage and since nothing appears to exist online to re-image a phone (well, Nokia have some tools .. HTC appear to have nothing). What else can I do? Has anyone else come across this? Words can't express how frustrating ...
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