07-14-2016 10:09 AM
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  1. A-tec_Ash's Avatar
    A-tec_Ash
    Windows HTC 8s - On boot the phone shows windows failed to start, how can I resolve this issue is there a way to reinstall the OS please?

    Any help would be greatly appreciated.

    Ta :)
    07-12-2016 05:11 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by A-tec_Ash
    Windows HTC 8s - On boot the phone shows windows failed to start, how can I resolve this issue is there a way to reinstall the OS please?

    Any help would be greatly appreciated.

    Ta :)
    try a soft reset first - long press volume down and power buttons until the phone vibrates and restarts
    If no luck with that, then use windows device recovery tool on a pc
    07-12-2016 05:31 AM
  3. A-tec_Ash's Avatar
    A-tec_Ash
    Thanks the reply, I have tried that but didn't make any change. Also have tried to connect to Windows recovery tool but it doesn't pick the phone up.
    07-12-2016 05:49 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by A-tec_Ash
    Thanks the reply, I have tried that but didn't make any change. Also have tried to connect to Windows recovery tool but it doesn't pick the phone up.
    have you left it on charger for some time and then check? Could be a dead battery
    07-12-2016 06:59 AM
  5. A-tec_Ash's Avatar
    A-tec_Ash
    Yeah phone is fully charged and just keeps boot looping, shows windows failed to start then the HTC logo comes up and then back to windows failed to start again.
    07-13-2016 09:00 AM
  6. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Originally Posted by A-tec_Ash
    Yeah phone is fully charged and just keeps boot looping, shows windows failed to start then the HTC logo comes up and then back to windows failed to start again.
    try the wdrt again, or with a different pc
    07-13-2016 02:21 PM
  7. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    I don't think the 8S is actually supported by the WDRT.

    I think OP is looking at straight-up repair or replacement here.
    Scienceguy Labs likes this.
    07-13-2016 09:13 PM
  8. A-tec_Ash's Avatar
    A-tec_Ash
    Is there no way of reinstalling windows like you can on a PC? They must get the OS on there somehow from the factory!?
    07-14-2016 04:47 AM
  9. mgd 57's Avatar
    mgd 57
    Unfortunately that model isn't supported, if you do manage to get it on maybe through xda developers there will be a few issues that will totally frustrate you.
    Chintan Gohel likes this.
    07-14-2016 05:11 AM
  10. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    Originally Posted by A-tec_Ash
    Is there no way of reinstalling windows like you can on a PC? They must get the OS on there somehow from the factory!?
    We don't have that degree of control on phones. (with exceedingly few exceptions)

    There are specialized software and/or software tools used at the factory that we don't have access to in general.
    Chintan Gohel likes this.
    07-14-2016 10:09 AM
« My Windows phone has gone to gsm mode. What can I do to get it back to normal? | Why do I get the error: 0x80188308 on HTC 8S, when I try to install the latest DEV Preview? »

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