07-21-2013 05:10 PM
419 ... 7891011 ...
tools
  1. drewho's Avatar
    ahh I noticed if i put any pressure on the simcard tray... my device reboots.


    tested a couple times and bam a reboot. someone else want to give it a try?
    **Edit, Sorry phone wouldn't let me type lol
    Tested this and no reboots
    Last edited by drewho; 11-20-2012 at 03:16 AM.
    11-20-2012 02:35 AM
  2. nicooke's Avatar
    ahh I noticed if i put any pressure on the simcard tray... my device reboots.


    tested a couple times and bam a reboot. someone else want to give it a try?
    Just tried it. No reboot.
    11-20-2012 02:36 AM
  3. drewho's Avatar
    Just had my second reboot in two weeks. Interestingly both have been at work - and not only that but a specific area of work. It's got me thinking it might be some kind of signal issue as has been mentioned. I'm wondering if it's coincidence, but I was trying to connect to a new WiFi network shortly before my first reboot, but it was on the very edge of signal range and wouldn't connect.
    I've been wondering the same thing because ive had 2 reboots in the same place.

    Also had first reboot today after Microsoft told me to "delete my browser history and restart my phone" :-(
    11-20-2012 03:50 AM
  4. nicooke's Avatar
    I've been wondering the same thing because ive had 2 reboots in the same place.

    Also had first reboot today after Microsoft told me to "delete my browser history and restart my phone" :-(
    I've done some more thinking (after taking the appropriate safety measures ;) ) and When I changed the theme I also changed the browser identification to mobile instead of desktop. Previously I had done a chunk of browsing in desktop mode before making the change - I wouldn't be surprised if there is something in that....
    11-20-2012 04:52 AM
  5. Harry Bastard's Avatar
    I'm not sure if anybody else has noticed or is having this issue:
    After the obvious multiple random reboots I tried all of the recommended fixes to no avail. Now my email and contacts are stuck in a permanent "Synchronising" loop....
    HTC 8X on o2 UK network.
    11-20-2012 05:22 AM
  6. drewho's Avatar
    I've done some more thinking (after taking the appropriate safety measures ;) ) and When I changed the theme I also changed the browser identification to mobile instead of desktop. Previously I had done a chunk of browsing in desktop mode before making the change - I wouldn't be surprised if there is something in that....
    hmmm...mines always been in mobile mode :/
    11-20-2012 05:23 AM
  7. paramount90's Avatar
    So I bought the phone a week ago, I never had any reboot problems so far.. But my problem is that I can't connect my phone to 3G. I don't know where I should post this? Maybe I'm not doing it right?
    11-20-2012 06:55 AM
  8. nicooke's Avatar
    I'm not sure if anybody else has noticed or is having this issue:
    After the obvious multiple random reboots I tried all of the recommended fixes to no avail. Now my email and contacts are stuck in a permanent "Synchronising" loop....
    HTC 8X on o2 UK network.
    This is detailed elsewhere and was on the front page. Not related to the reboots but may (will) result in battery drain.
    11-20-2012 07:40 AM
  9. nicooke's Avatar
    Another reboot. Back to the drawing board.
    11-20-2012 10:41 AM
  10. DeathBreath's Avatar
    I don't think any one app or uninstall or background task block is going to resolve the issue. The reboots are so widely spread that it could literally be anything. I have tons of apps installed and running and for some weird reason I haven't seen a reboot in 5 days, yet the first day I had 2 and then 3 more the next day after enabling tethering. It's going to be some kind of memory corruption bug or SoC bug.

    Another thing I'll mention is the sim card slot. Someone up above mentioned they get reboots when they push on the sim card slot. I wouldn't be surprised if this turned out to be the cause of all of our issues as well. It would make sense. Good news is, everyone knows about and everyone is looking into it. Hopefully a fix will come soon.
    11-20-2012 12:31 PM
  11. SRRAE's Avatar
    I lost texts after a random reboot. I was in a text conversation with my dad and it rebooted in the middle of my text. When it booted backup the last 10 mins worth of texts where gone.
    Mine has also been rebooting a lot more recently.
    11-20-2012 02:15 PM
  12. jmod14's Avatar
    I had tried disabling automatic updates a while back as suggested. I had no reboots for a couple of days afterwards but they have come back...Glad to hear that Microsoft has acknowledged the issue, hopefully this is resolved ASAP.
    11-20-2012 05:04 PM
  13. MrCetirizine's Avatar
    I had my first reboot today and managed to recreate it once.

    It happened as I was leaning in the doorway to our server farm at work. The room is a Faraday cage so there's no signal inside.

    As I crossed into the room, I felt the phone vibrate, took it out of my pocket to see it rebooting.

    When it was back up, I tried moving in and out of the room and on the second attempt, it rebooted again. I couldn't get it to do it a third time.

    Where I live, the signal (3 UK) is very strong except in our server farm. I wonder if it's related to the way the OS handles a loss of signal or when something tries to update when there's no signal.
    11-20-2012 05:04 PM
  14. jgraves4480's Avatar
    I had my first reboot today and managed to recreate it once.

    It happened as I was leaning in the doorway to our server farm at work. The room is a Faraday cage so there's no signal inside.

    As I crossed into the room, I felt the phone vibrate, took it out of my pocket to see it rebooting.

    When it was back up, I tried moving in and out of the room and on the second attempt, it rebooted again. I couldn't get it to do it a third time.

    Where I live, the signal (3 UK) is very strong except in our server farm. I wonder if it's related to the way the OS handles a loss of signal or when something tries to update when there's no signal.
    I really think this is the issue. We need to let someone high up at Microsoft know.
    11-20-2012 05:22 PM
  15. drewho's Avatar
    I had my first reboot today and managed to recreate it once.

    It happened as I was leaning in the doorway to our server farm at work. The room is a Faraday cage so there's no signal inside.

    As I crossed into the room, I felt the phone vibrate, took it out of my pocket to see it rebooting.

    When it was back up, I tried moving in and out of the room and on the second attempt, it rebooted again. I couldn't get it to do it a third time.

    Where I live, the signal (3 UK) is very strong except in our server farm. I wonder if it's related to the way the OS handles a loss of signal or when something tries to update when there's no signal.
    you know i've noticed similar things, in a signal dead spot on my way to work my phone has rebooted twice, i'm on 3uk too by the way.
    11-20-2012 05:44 PM
  16. shinygerbil's Avatar
    Yep. That is consistent with my findings - the place at work where i have had both my reboots is also known for having terribly spotty signal.
    11-20-2012 06:40 PM
  17. fierywater's Avatar
    That's pretty consistent with my findings as well. I've never had it reboot while at work (where I have it in Airplane Mode) and the one place it has rebooted has been in my basement-level apartment, where signal comes and goes.
    11-20-2012 06:55 PM
  18. drewho's Avatar
    I'm currently communicating with one of the devs at microsoft and i've sent him the information about signal loss, hopefully that will help them.
    11-21-2012 06:39 AM
  19. Coolknight1968's Avatar
    If it is a signal issue, set it to voice only in those areas and see if it helps.
    11-21-2012 06:43 AM
  20. palandri's Avatar
    I don't have a 8X but I've read enough threads about these reboot problems and it sure seems like a weak signal issue to me causing the reboots.
    11-21-2012 07:12 AM
  21. Koekjes's Avatar
    My last HTC phone (Android) rebooted about 6-15 times p/year. I have never found out why, but honestly it was not a major issue for me. My new HTC 8x has not rebooted yet, although it would not surprise me if it reboots one day. Anyway most people I know, who have HTC phones have sometimes reboot problems, but then again the Samsung Galaxy of my husband also sometimes fails and I also had to go with my daughter to a phone store to get her iPhone 4s restarted. It seems that no phone is perfect ;)
    11-21-2012 07:14 AM
  22. drewho's Avatar
    My last HTC phone (Android) rebooted about 6-15 times p/year. I have never found out why, but honestly it was not a major issue for me. My new HTC 8x has not rebooted yet, although it would not surprise me if it reboots one day. Anyway most people I know, who have HTC phones have sometimes reboot problems, but then again the Samsung Galaxy of my husband also sometimes fails and I also had to go with my daughter to a phone store to get her iPhone 4s restarted. It seems that no phone is perfect ;)
    yes but here we are talking about at worst 3 or 4 times a day, during phone calls, lost texts, and it seems like it can trigger the infinite email loop bug
    11-21-2012 07:25 AM
  23. martinmc78's Avatar
    Have been in touch alot recently with Richard Willis - Customer Comms Manager for HTC Europe. Hes going to courier me out a new 8X and take my old one away for diagnostics. They are pretty sure its carrier/software related but havent been able to get enough data from the faulty ones as they are all going back to the carriers and not direct to HTC. Hopefully they can find out whats wrong and sort it out and if i continue to get problems with the replacement then it definitely pins the problem on the carrier.
    11-21-2012 08:43 AM
  24. mpelti's Avatar
    920, just had my first random reboot
    11-21-2012 09:26 AM
  25. Samst22's Avatar
    Just got my 8X today and had my first reboot now. Happened right after I installed the Facebook app. The reboot also caused a couple of messages to disappear as well as a screenshot I had just taken. Haven't heard of anyone else's reboots doing this... However it isn't really a massive issue as the reboot only took about 10 seconds, thank god. My old blackberry used to reboot all the time and that took about 5 minutes to restart.
    11-21-2012 11:23 AM
419 ... 7891011 ...
LINK TO POST COPIED TO CLIPBOARD