Reboots

[Koekjes]

My last HTC phone (Android) rebooted about 6-15 times p/year. I have never found out why, but honestly it was not a major issue for me. My new HTC 8x has not rebooted yet, although it would not surprise me if it reboots one day. Anyway most people I know, who have HTC phones have sometimes reboot problems, but then again the Samsung Galaxy of my husband also sometimes fails and I also had to go with my daughter to a phone store to get her iPhone 4s restarted. It seems that no phone is perfect

 

[drewho]

My last HTC phone (Android) rebooted about 6-15 times p/year. I have never found out why, but honestly it was not a major issue for me. My new HTC 8x has not rebooted yet, although it would not surprise me if it reboots one day. Anyway most people I know, who have HTC phones have sometimes reboot problems, but then again the Samsung Galaxy of my husband also sometimes fails and I also had to go with my daughter to a phone store to get her iPhone 4s restarted. It seems that no phone is perfect

yes but here we are talking about at worst 3 or 4 times a day, during phone calls, lost texts, and it seems like it can trigger the infinite email loop bug

 

[martinmc78]

Have been in touch alot recently with Richard Willis - Customer Comms Manager for HTC Europe. Hes going to courier me out a new 8X and take my old one away for diagnostics. They are pretty sure its carrier/software related but havent been able to get enough data from the faulty ones as they are all going back to the carriers and not direct to HTC. Hopefully they can find out whats wrong and sort it out and if i continue to get problems with the replacement then it definitely pins the problem on the carrier.

 

[mpelti]

920, just had my first random reboot

 

[Samst22]

Just got my 8X today and had my first reboot now. Happened right after I installed the Facebook app. The reboot also caused a couple of messages to disappear as well as a screenshot I had just taken. Haven't heard of anyone else's reboots doing this... However it isn't really a massive issue as the reboot only took about 10 seconds, thank god. My old blackberry used to reboot all the time and that took about 5 minutes to restart.

 

[oceancalm]

Have been in touch alot recently with Richard Willis - Customer Comms Manager for HTC Europe. Hes going to courier me out a new 8X and take my old one away for diagnostics. They are pretty sure its carrier/software related but havent been able to get enough data from the faulty ones as they are all going back to the carriers and not direct to HTC. Hopefully they can find out whats wrong and sort it out and if i continue to get problems with the replacement then it definitely pins the problem on the carrier.

If he wants mine I'm on record as offering my handset to htc. Just had them call to tell me they are investigating the reboots, funnily enough again they took no phone details so I think they think software rather than hardware.

 

[martinmc78]

If he wants mine I'm on record as offering my handset to htc. Just had them call to tell me they are investigating the reboots, funnily enough again they took no phone details so I think they think software rather than hardware.

If youve seen my thread on the 8X chocolate teapot you'll see that reboots arent my only issue. Think im getting every problem possible at the moment. new one today has been dropping calls at precisely 26 seconds outgoing calls ok incoming calls just drop at 0:26

 

[shinygerbil]

Just had a reboot - my phone was sat in my pocket with a pair of headphones plugged in, and music playing. All of a sudden the music stops - sure enough, I pull it out to see it rebooting.

I'd gotten out from the Tube a few minutes earlier, so I wonder if that had anything to do with it. But I take the same route every day, and this is the first reboot while taking it. Funnily enough, still close to work though. Could be a general bad signal area.

 

[nicooke]

So it seems the phone cant handle dropped signal. This is unacceptable to me in a phone so mine is going back to Clove tomorrow. If anyone wants to take over the survey at all let me know.

 

[martinmc78]

So it seems the phone cant handle dropped signal. This is unacceptable to me in a phone so mine is going back to Clove tomorrow. If anyone wants to take over the survey at all let me know.

Nicooke - get in touch with HTC sending the phones back to clove doesnt help the situation. The more faulty phones HTC can get there hands on the sooner they can pin down the issue and hit the carriers with a fix for the problem

 

[benryder]

I'm not convinced it's a signal issue. My reboots have only happened at work or home, which is Central and West London. Both with excellent strong signals.

 

[Coolknight1968]

If your 8X reboots, return it to HTC. These Phones are faulty in my opinion and HTC needs the phones to find out what is wrong with them.
I have 2, in my office we have 4, no issues.

You should contact HTC support on their site and explain the problem and ask for a new phone.

 

[palandri]

I'm not convinced it's a signal issue. My reboots have only happened at work or home, which is Central and West London. Both with excellent strong signals.

I still think it's signal. If you're sure you've had reboots in strong signal areas, then maybe the phone is having trouble with high speed packets.

Can you turn high speed packets off, like go to 3G, not 3.5G? or turn off 3G and use 2G temporarily as a test? Can some here who's having a lot of reboots try this for a day?

 

[Coolknight1968]

Did any of you try a "hard reset" (with the buttons) and was the software from HTC, attentive phone still around?
I have received two updates for "attentive phone"... just wondering if it is part of the firmware...
Also... maybe... just saying maybe... all the troubles could maybe be due to a hidden quality control piece of software that is still in there... that causes massive problems because it runs upon BOOT as in interface to QC equipment...
Also maybe... it was not removed in some Firmware writes... So if your phone is normal, it ain't in the firmware... maybe some have it in the firmware... also maybe some just have it left in memory...
Things like that can easily happen. You know... software...

 

[dol4er]

I got my phone on Friday last week and on Saturday it rebooted. Since then, I haven't had any reboots...

 

[SRRAE]

I have read on a news tech site that Microsoft have know about the high amount of devices rebooting and the article said it was mostly Nokia?????
They also blamed Skype, which I don't have installed.

Yesterday I had probably half a dozen reboots, today none.

 

[anthony pang]

Hey guys, I have a HTC 8x blue from 02 uk. Had a convo via chat on the HTC website, here are the details:
You are currently at position number 1 in the queue.
You have been connected to Aaron.
anthony Pang: hi
Aaron: Thank you for your patience, I'm sorry for the delay. I am looking into your query now.
anthony Pang: I'm having problems with my htc 8x rebooting can you advise what to do
Aaron: I am sorry to hear that. We have received a statement from HTC today regarding a rebooting issue.
Aaron: Thank you for contacting us. We’re committed to delivering a great customer experience. As such, we investigate all reported issues. If a hardware or software change is found to improve a customer experience, it will be deployed according to our standard, required processes. We apologise for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this issue
anthony Pang: is it software or hardware
Aaron: At the moment it is being investigated so I could not confirm. We will have an update regarding the issue as soon as possible.
anthony Pang: any idea how long this will take?
Aaron: Unfortunately I could not confirm that as we only received the statement today, however if the device is new your retailer should be able to swap the device without any issues
anthony Pang: It just restarts about once or twice a day, often when it is idle. I don't want to take it back and get it replaced if it is fixable via a software update you see
Aaron: Yes, I am sorry about that. It is certainly not what we expect from a new device. We hope to have more information soon, and if it is a software issue an update will be out as soon as possible to resolve it
anthony Pang: Ok, thanks for your help.
Aaron: Is there anything else I can help you with today?
anthony Pang: No, that is all, thank you

 

[dol4er]

If so many people experience this problem, it must be a software issue, for sure.

At least, we know they are already working on it.

 

[Mizmo]

I still think it's signal. If you're sure you've had reboots in strong signal areas, then maybe the phone is having trouble with high speed packets.

Can you turn high speed packets off, like go to 3G, not 3.5G? or turn off 3G and use 2G temporarily as a test? Can some here who's having a lot of reboots try this for a day?

I have a Lumia 920. With 3G I usually get at least 1-2 reboots a day at home (1 always at night) where I have 4-5/5 signal strength. My way to university (37km) is a 100% reboot too. My device is running on 2G for 4 days now and i haven't got a single reboot yet.

 

[Villain]

yeah mine rebooted 3 times while at work which causes very low signal and each time it was when the signal went to 1 bar. I work in a casino surveillance room which is pretty much bomb proof so I always get low signal in the room