12-07-2012 04:58 PM
46 12
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  1. pdch's Avatar
    Oh, and I am sorry for you that you are having this problem. This is an awesome phone for me so far. I am keeping my fingers crossed.
    11-19-2012 10:09 PM
  2. Harry Bastard's Avatar
    I have had mine since o2 UK release date. It had a few reboots but now is suffering from the synch email loop and the contacts not updating with the desktop app. Seems like a lot of o2 issues.
    11-20-2012 06:13 AM
  3. jaj324's Avatar
    This is really starting to look like a carrier specific issue. My 8x on US Verizon has had ZERO problems. I don't think I have seen anyone on Verizon post about reboots.
    I agree. My AT&T 8x has been perfect. No reboots, good batt life, no freezes.
    11-20-2012 07:21 AM
  4. ether813's Avatar
    Got mine the 15th for Verizon, only had one reboot and i think that had more to do with pairing on bluetooth to the Ford Sync in my Flex with the usb cable connected at the same time. Outside of that rare instance, i have not experienced and reboots whatsoever.
    11-20-2012 09:10 AM
  5. martinmc78's Avatar
    OK so to bring this to a close HTC have requested my phone so they can run diagnostics on it and get to the bottom of the issue. Getting a new one couriered out to me and my ones off to the HQ in Taiwan for testing as it seems im getting a whole bag of issues. Was going to go and just get a replacement from O2 but figured its easier dealing with HTC than the morons at O2. And if whats on my phone can help sort out the problems then it should be good news for everyone else. So in summary HTC=Good O2=Bad.
    11-21-2012 09:12 AM
  6. MartyAB's Avatar
    I have had my 8X since 24 Okt and i have no issues. Its working perfectly, its not carrier locked and runs on my telenor microsim since i had my android phone.
    11-21-2012 09:34 AM
  7. martinmc78's Avatar
    I have had my 8X since 24 Okt and i have no issues. Its working perfectly, its not carrier locked and runs on my telenor microsim since i had my android phone.
    DId you get yours from a launch event? Windows Phone 8 launch wasnt until 29th Oct. It does look like the problems are carrier exclusive though
    11-21-2012 10:12 AM
  8. SRRAE's Avatar
    I got my phone from Virgin and I have only had reboot issues. Some days is 4-5 times (that I have noticed) others it's fine for days at a time.
    Oh and I found a strange bug on the volume while in one of the apps, no matter what button I pressed it brought up the volume ribbon at the top of the screen. I forgot what app and has only done it once. I would call that a minor bug.

    I noticed that my firmware is slightly different to yours
    Mine is 1532.20.10024.401, yours is 1532.20.10005.206

    I dont know if the firmware is simply carrier difference (mine will essentailly by T-Mobile / Orange / EE)
    11-21-2012 01:53 PM
  9. anthony pang's Avatar
    I bought my htc 8x blue from 02 online a couple weeks ago. I've experienced several reboots a day, mostly while the phone is idle. I will probably replace it when I visit an o2 shop this week. Here is my recent conversation on the HTC website about 30 minutes ago. The guy didn't really have anything useful to say to be honest.

    You are currently at position number 1 in the queue.
    You have been connected to Aaron.
    anthony Pang: hi
    Aaron: Thank you for your patience, I'm sorry for the delay. I am looking into your query now.
    anthony Pang: I'm having problems with my htc 8x rebooting can you advise what to do
    Aaron: I am sorry to hear that. We have received a statement from HTC today regarding a rebooting issue.
    Aaron: Thank you for contacting us. We’re committed to delivering a great customer experience. As such, we investigate all reported issues. If a hardware or software change is found to improve a customer experience, it will be deployed according to our standard, required processes. We apologise for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this issue
    anthony Pang: is it software or hardware
    Aaron: At the moment it is being investigated so I could not confirm. We will have an update regarding the issue as soon as possible.
    anthony Pang: any idea how long this will take?
    Aaron: Unfortunately I could not confirm that as we only received the statement today, however if the device is new your retailer should be able to swap the device without any issues
    anthony Pang: It just restarts about once or twice a day, often when it is idle. I don't want to take it back and get it replaced if it is fixable via a software update you see
    Aaron: Yes, I am sorry about that. It is certainly not what we expect from a new device. We hope to have more information soon, and if it is a software issue an update will be out as soon as possible to resolve it
    anthony Pang: Ok, thanks for your help.
    Aaron: Is there anything else I can help you with today?
    anthony Pang: No, that is all, thank you
    11-21-2012 02:12 PM
  10. anthony pang's Avatar
    martin can you keep me posted, since we both have the same carrier and the same issue? I am keeping my phone until i know for certain it can't be fixed by an update.
    11-21-2012 02:15 PM
  11. martinmc78's Avatar
    Antony. Will do. Although my handsets being shipped directly back to Taiwan. I would advise getting your phone replaced by htc or go back to O2for a replacement. If you go via O2 you only have 28days to return it.
    It could be a couple of weeks before htc can pin the problem down and get a software fix put out.
    Sent from my Windows 8 device using Board Express
    11-22-2012 01:29 AM
  12. anthony pang's Avatar
    yea, i'm getting a replacement tomorrow now. Hopefully this one won't have any issues. Shame though, I had set up the phone just the way I liked, I'm going to have to do it all again =/
    11-25-2012 04:21 PM
  13. sibrecat's Avatar
    Hi would anyone on O2 be willing to write down there MMS settings from
    their HTC as i bought an unlocked one with no settings in it & can't get MMS to work 
    Sent from my Windows Phone 8X by HTC using Board Express
    11-25-2012 04:53 PM
  14. JBHorner#CB's Avatar
    This is really starting to look like a carrier specific issue. My 8x on US Verizon has had ZERO problems. I don't think I have seen anyone on Verizon post about reboots.
    Fifteen reboots in one day, two days ago. Three yesterday. It was returned to Verizon, which in itself was a hassle. I've "only" had one reboot today. I don't agree that it probably carrier specific.
    11-25-2012 08:24 PM
  15. Anthony Pang1's Avatar
    Got my replacement from o2. Had to drive to a depot after work as dpd uk seemed to lack the ability of actually doing their job. Curiously, i've noticed my replacement has been put together better. It doesn't creak when j push the sides of the device unlike my old one. No reboots as of yet either.
    11-27-2012 03:21 PM
  16. marbla's Avatar
    Any change in firmware in the new device?
    11-27-2012 03:26 PM
  17. Anthony Pang1's Avatar
    Wow this is awkward. Just as i post this, i've watched my phone restart out of the corner of my eye. I highly doubt this is hardware, must be some problem with o2 and windows phone 8. Ah fudge :(
    11-27-2012 03:30 PM
  18. oceancalm's Avatar
    Hi would anyone on O2 be willing to write down there MMS settings from
    their HTC as i bought an unlocked one with no settings in it & can't get MMS to work 
    Sent from my Windows Phone 8X by HTC using Board Express
    you run HTC connection and selected the O2 setting for contract / PAYG ?

    Had my 8X swapped, not sure if this is newer than what I had but here's the deets

    OS 8.0.9903.10
    FW 1532.20.10024.401
    HW 0002
    RSV 1.10.32.19.19_3_15.39.32.19
    RHV 2.126.0.D4
    BL 0.0.1532.20(156943)
    SOC 8260A
    11-27-2012 04:07 PM
  19. sibrecat's Avatar
    I ran the HTC connection app and that was as useless as a chocolate tea pot that's for sure, managed to get the settings elsewhere
    Sent from my Windows Phone 8X by HTC using Board Express
    11-30-2012 10:12 PM
  20. r3constitutional's Avatar
    Do you have an update for us? I'm also having the issue where "people hub kicking straight back to the start screen and not updating."

    Did the hard reset fix it?
    12-07-2012 09:35 AM
  21. Marcos Hidalgo's Avatar
    I got mine on 25 Nov it is T-Mobile and has worked good so far.
    12-07-2012 04:58 PM
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