You lack understanding of the phone business. Microsoft cannot fix hardware without physically doing so. Therefore, the only thing they can possibly be doing is some sort of modification to the software. And if software is the issue, the problem is not on HTC's end.
If you've been given a faulty phone, that means everyone else has been given a faulty phone too. If that's the case, HTC would be required to do a recall on the product. They are aware of the issue, and have not done so. So it can't be faulty hardware.
"Ive been given a faulty phone. The phone is made by HTC. Its HTC's fault"
Netflix wasn't working on my Xbox last night. Xbox is made by Microsoft. So surely it's Microsoft's fault right?
Logic is very important in life my friend. Try to use it.
OK use your logic on this because some of it is coming right back at you
The software from Microsoft is identical across all WP8 at its base. If the software was faulty every new windows phone would have problems and this is not the case.
Nokia and HTC add their own proprietary software to the phones. If this software was faulty every new windows phone would have the problem and this is not the case.
The carriers then add their own proprietary software to the phones. If this software was faulty every phone on that carrier would have a problem and this is not the case.
MS have pinpointed the reboot problem, nothing else and its not even clear if it will fix the reboots across all devices on all platforms.
So using logic that leaves the only variable as the hardware. The software patch may change the frequency of certain components to stop the overload thats causing the reboots and it may well fix it. But notice I said components - hardware - not software. So now we move onto the sim errors. See above for all the software logic and it brings us back to... you guessed it hardware.
My hardware has HTC on the back of it. Its got issues and its not down to software and thats just common sense.
Common sense is very important in life - without it logic is flawed.
"Experienced IT Technician" - "B*tch Please" the first line support guys havent got a clue. I had 2 support guys at O2 try and give me two different software patches because they told me my software wasnt up to date. Two different software versions and neither of them had 8. at the start to signify windows 8. Theyve got a sheet in front of them and if the answer isnt on it they tell you to return the phone.
I believe it is an os/app problem. That's why it affects some and not others. My 8x has operated perfectly since the day I got it. I'm not a big app person. I use FB, Twitter, LinkedIn, Rowi, Weather Channel and Zite. That's pretty much it. I'm betting most of the people with reboot issues have many more aoos than that on their 8x.
Sent from my Blue AT&T 8x using Board Xpress
After my 2nd factory reset ive not installed any apps havent touched any updates ive even removed xbox music. Still getting reboots, sim errors and shutdowns