03-01-2014 06:00 AM
50 12
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  1. johnnybev's Avatar
    Black 8x owner, 3 weeks in and no noticeable discolouration issues. BUT took it out of my pocket today to find the coating wearing off one of the corners, leaving a shiny hole about the same size as the headphone port. Looks like a very thin layer of paint, it's very shiny underneath. I've been really careful with it for 3 weeks and this is very disappointing. Contacting telco tomorrow hopefully I'll be able to make a swap.
    12-16-2012 07:44 AM
  2. jtroller's Avatar
    Black 8x owner, 3 weeks in and no noticeable discolouration issues. BUT took it out of my pocket today to find the coating wearing off one of the corners, leaving a shiny hole about the same size as the headphone port. Looks like a very thin layer of paint, it's very shiny underneath. I've been really careful with it for 3 weeks and this is very disappointing. Contacting telco tomorrow hopefully I'll be able to make a swap.
    I have this exact same issue. Should I place a ticket with HTC or get my carrier involved? Red 8X with all corners dark and one corner it looks like the soft coat came off to reveal shiny plastic underneath. I have taken great care of the phone and I have only owned it for three weeks.
    12-16-2012 06:14 PM
  3. dogfish54's Avatar
    Is it possible this is just a first (bad) batch? I was following this on another thread and it seems that some people haven't had this with rough(er) usage. I remember something like this with another device where it took them some time to get the finish perfected but they did pretty quickly. This seems like a brand new process though, so who knows.
    12-16-2012 06:27 PM
  4. strokee's Avatar
    Well, this is all I needed to hear. I was going to pull the trigger on a black 8x, but I don't want one that looks like crap within weeks. There is no way they are going to get some thin layer of soft touch coating to last long. Certainly not a year or two. Ugh. What a terribly stupid idea by HTC.
    12-16-2012 07:06 PM
  5. Dakow#WP's Avatar
    Mine was flawless for 4 weeks, but sometime between Friday and this morning all 4 corners have black smudges on them. Really makes an otherwise gorgeous phone look terrible.

    Does anyone know, if I do a warranty replacement, is there an easy 'phone swap' app or option?
    12-17-2012 10:56 AM
  6. mosi76's Avatar
    Here are my four corners. I had the phone for 2 weeks in Florida and kept it in jean pockets with no issue. I got back to DC and started putting the phone in my dress pants and winter jacket breast pocket and about a week later I noticed the corners. It's almost like they all happened simultaneously. I have contacted HTC via their website and will update the post with their comments.

    8x_corners.jpg
    UPDATE: HTC contacted me within an hour of sending in the original email via their website. The technician said he had heard some other cases of discoloration and offered a warranty repair/replacement. For me this is a secondary phone so it was not an issue to work through the repair process. I will be sending the phone in and he said they would likely just replace the cover and send it back to me. He did not acknowledge this as being a widespread issue but he did say that he had read some peoples posts regarding the discoloration. He said it was possible the coating was not evenly applied to the phone and that was causing the issues in the corners. He said he has tested the AT&T and Verizon versions of the 8X and he has not seen the discoloration in person. He claims to keep the phone in his jean pockets without a case and had had no issue with the discoloration.
    Last edited by mosi76; 12-21-2012 at 11:17 AM.
    12-21-2012 10:31 AM
  7. ComCypher's Avatar
    Well, this is all I needed to hear. I was going to pull the trigger on a black 8x, but I don't want one that looks like crap within weeks. There is no way they are going to get some thin layer of soft touch coating to last long. Certainly not a year or two. Ugh. What a terribly stupid idea by HTC.
    I just remembered that my Motorola PEBL from several years back was also covered in soft touch coating. The phone felt great and I had no qualms about flipping it around in my hand, spinning it on my desk, stuffing it in luggage, etc. and never had a single issue with the coating. It never even occurred to me that the coating could come off. So I guess my point is that the issue isn't really HTC's decision to use the coating but that they obviously had some manufacturing error that lead to bad batches.
    12-21-2012 03:20 PM
  8. kmann1994's Avatar
    What's your hardware revision number? And when exactly did you purchase the phone?
    12-21-2012 06:18 PM
  9. kmann1994's Avatar
    Very, very possible. In fact, I'm almost positive that's what it is. Makes me glad I am waiting to order mine.
    12-21-2012 06:20 PM
  10. kmann1994's Avatar
    Calm down. It's not a "terribly stupid idea". It's just a manufacturing defect, a bad batch. They have fixed the problem. This issue is not widespread at all
    12-21-2012 06:21 PM
  11. kmann1994's Avatar
    The 8X on Verizon has wireless charging
    12-21-2012 06:25 PM
  12. mosi76's Avatar
    What's your hardware revision number? And when exactly did you purchase the phone?
    hardware revision 2 and I purchased the week of Thanksgiving
    12-21-2012 07:06 PM
  13. kmann1994's Avatar
    hardware revision 2 and I purchased the week of Thanksgiving
    That might be why. That was some of the first devices. I believe it was an initial issue that they quickly hammered out in manufacturing.
    12-21-2012 07:14 PM
  14. mosi76's Avatar
    That might be why. That was some of the first devices. I believe it was an initial issue that they quickly hammered out in manufacturing.
    I will be curious to get the repaired or replaced device to see if its any better.
    12-21-2012 08:30 PM
  15. Parkodrive's Avatar
    Anyone tried replacing their 8x in the UK? I've had mine now for 8 weeks and the corners are horrid. There's also some discoloration on the curved edges. I've tried cleaning it several times with alcohol wipes but they don't really do anything.
    01-12-2013 05:45 AM
  16. AzelDazel's Avatar
    Mines with HTC UK at the moment, had discolouring on the corners and back after a week and a half of use and also the paint on the volume rocker flaking off to leave little white speckles, even with a HTC doubleshot case on it.
    There's no guarantee they will cover it on the warranty though as i'm still yet to hear from them even though they had the device since the 7th. Will let you know what happens.
    01-12-2013 07:00 AM
  17. sharpinator's Avatar
    had mine 3 weeks and just started noticing darkened corners! I got mine in the beginning of jan from HTC so I'm pretty sure it was in a new batch and I've got the corners and if you are lucky enough not to have them you will! I have been using mine without a case and its literally like I got the discolouration over night which is very odd to me! I ordered a tpu case for mine straight after I noticed the corners! They aren't as bad as mosi76 but I can see them getting that way if I carry on without a case. The thing is the colour and design of this phone is great and it will be a shame to cover it up with a white/clear case but unfortunately it has to be done. To be honest I use cases on all of my phones because they've all been black so I suppose this is what I get for using the phone naked!
    01-27-2013 05:56 PM
  18. romeze's Avatar
    Yep, my corners are from blue to black, very disappointed.
    01-27-2013 06:05 PM
  19. Microsoftjunkie's Avatar
    I had discoloration on mine but prevent it now, cleaning it every few days using eye glass cleaner and a non-abrasive rag. Works for me and no dye residue either.
    01-27-2013 06:08 PM
  20. Chefgummydee's Avatar
    Here are my four corners. I had the phone for 2 weeks in Florida and kept it in jean pockets with no issue. I got back to DC and started putting the phone in my dress pants and winter jacket breast pocket and about a week later I noticed the corners. It's almost like they all happened simultaneously. I have contacted HTC via their website and will update the post with their comments.

    Click image for larger version. 

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    UPDATE: HTC contacted me within an hour of sending in the original email via their website. The technician said he had heard some other cases of discoloration and offered a warranty repair/replacement. For me this is a secondary phone so it was not an issue to work through the repair process. I will be sending the phone in and he said they would likely just replace the cover and send it back to me. He did not acknowledge this as being a widespread issue but he did say that he had read some peoples posts regarding the discoloration. He said it was possible the coating was not evenly applied to the phone and that was causing the issues in the corners. He said he has tested the AT&T and Verizon versions of the 8X and he has not seen the discoloration in person. He claims to keep the phone in his jean pockets without a case and had had no issue with the discoloration.
    Unfortunately the corners of the HTC Doubleshot case look exactly like the corners of the phone in these pictures after about a month of use. Interesting/disappointing that this discoloration issue is affecting all things 8X that are blue. I'm a big HTC fan but there really is no excuse for what is an apparent lack of efficient product testing. Color me disappointed.
    Villain likes this.
    01-28-2013 03:24 PM
  21. Villain's Avatar
    Sad as it is... this dirt/stain or whatever you want to call it made me pretty jaded towards my current phone.


    I have it all bundled up in a case now to hide the ugly lol wouldn't even be able to tell it's blue
    01-29-2013 02:53 AM
  22. Green Samot's Avatar
    Just noticed it on mine :-(
    01-29-2013 09:13 AM
  23. obijuan23's Avatar
    I've had the screen separation problem, but kind of ignored it. I just noticed the corner wear yesterday. Although I'm generally happy with it, several things about it and WP8 in general are kind of half baked at this point.

    img_2158.jpg
    02-04-2013 10:03 AM
  24. sirius2156's Avatar
    061.jpgMine is the winner, discolored at the corners, near camera, led etc.
    Horrible looking embarrassed to carry around!!!
    MY last HTC for sure....062.jpg063.jpg
    03-01-2014 04:22 AM
  25. qwertyaa's Avatar
    Yes, mine also has this "issue", but for me this is not a problem. You must buy a good case. I bought silicone one. The phone is really good.


    For the user above me...who said that this is his last HTC. Go and buy plastic galaxy s5.



    Sent from my Windows Phone 8X by HTC using Tapatalk
    03-01-2014 06:00 AM
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