06-02-2017 02:01 AM
62 123
  1. Clint Teune's Avatar
    I know this post is quite old, and my phone is a Nokia Lumia 520 and this thread is for the HTC, but my solution might help someone else.

    I had been attempting to install the latest Windows Phone 10 preview and after I thought the process had completed, I tried to turn my phone on. Initially I had the phone in an infinite loop of installation gears for a few moments and then phone rebooted. I tried several times to do hard reset and nothing worked. I tried to use the windows phone recovery tool, but it couldnt detect my phone. In much frustration I just started pushing each button in turn on the phone to see if I could fluke some form of rest. Initially nothing worked until I finally got the Lightening bolt and gear icon. Thats when I found this thread.

    I read the entire post and tried everything there, I still couldnt get my phone to work. So in desperation I tried the Windows Phone Recovery tool again and this time when it said that it couldnt detect my phone, I clicked on the link for "cant detect phone" and selected Nokia Lumia (I know this is the HTC thread, but this information might still apply). It still said that it couldnt find my phone, so I did a hard reset (volume down and power until vibrate and then release power and keep holding volume down). Then the Lightening bolt and gear icon were replaced with large NOKIA logo on the phone and the recovery software could detect my phone and allowed me to reinstall Windows Phone 8. So now my phone is working again and I am going through the process of upgrading to 8.1 and then I might try the Preview upgrade again
    06-19-2015 09:31 PM
  2. angelee page's Avatar
    i have the same issue as you and tried removing the sd card and it did nothing
    08-03-2015 07:30 PM
  3. Otway antics's Avatar
    Thankyou so much, your answer was short and sweet and worked.
    08-14-2015 07:18 AM
  4. Sherry301985's Avatar
    my phone did the same thing i took the sd card out and then put the battery back in and it came on now when i get a call i have to put it on speaker phone just to hear
    the person talk and it goes in and out
    08-26-2015 10:10 PM
  5. Leakay002's Avatar
    But what if the Power Button doesn't work?
    11-02-2015 06:39 AM
  6. Jason Hendry's Avatar
    Yipee the answer we all want and needed:))
    01-25-2016 07:04 PM
  7. flabbawiltz's Avatar
    Hmm... I had the Lighting Boly picture before too. I think it appeared because I tried to hard reset my phone via the volume + lock buttons. However my battery was also dead or at least close being dead AND... I had my bluetooth bug (if I'd turn my BT on, my phone would restart forever and ever until the battery would die, and I couldn't turn BT off). I'm curious about that too!
    04-22-2016 04:11 PM
  8. Bittiboo's Avatar
    Thank you so much!!!! Simple answer but it totally worked!!! I'm not versed in tech so this info is like the world to me!!!
    Too much? Too Bad! HAHAHA!
    Anyway I,m going to bookmark/favorite this page "just in case."
    Again, much thanks!
    10-02-2016 08:33 AM
  9. fedeno58's Avatar
    I had the same thing happen today. I was unable to restart the phone with the reset or power button. I did take the battery out and restarted the phone. At that time a message came through that I had an issue with my SD card and I allowed the phone to scan and check the SD card and the performance on my phone has much improved. I have a Lumia 950.
    10-15-2016 07:07 PM
  10. 1986sam's Avatar
    You press the down volume button and then the power button. Once it vibrates and the first screen pops up press these buttons in this order. Up, down, power, down.

    This only went and bloody worked !!Thank you:
    05-05-2017 01:07 AM
  11. sarahloublou's Avatar
    I was getting ready to make a call, pulled it my phone and noticed that on the screen there was an image I haven't seen before. It looked like a lightning bolt with a gear/settings icon next to it. The screen was frozen and I couldn't close out or switch out for it. The only thing I could do was hold down the power button to restart it.

    I didn't think too much of it because I figured I could just google it and figure out what it was but I can't seem to find anything. I realize it could be app related but figured I'd post to see if it could possibly be an OS issue.

    Thanks Iin advance.
    I had the same problem just now after trying to connect a Bluetooth device thst was seemingly incompatible with my windows phone. To solve the problem, I took my battery and sim card out, then restored them back in, and it seemed to work after that. Only problem I have now is the volume up button is stuck and the volume keeps going up, even when I press the down key xD. Never had that problem before but it's ever since I tired to connect it with Bluetooth.
    05-31-2017 08:38 AM
  12. Julius Mumo's Avatar
    happend me too.

    The solution is to press volume down and power button together
    Thanks so straight to the point
    06-02-2017 02:01 AM
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